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Castle Consulting Services

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Castle Consulting Services Customer Support Consultant Interview Questions and Answers

Updated 23 Oct 2021

Castle Consulting Services Customer Support Consultant Interview Experiences

1 interview found

Customer Support Consultant Interview Questions & Answers

user image Anonymous

posted on 23 Oct 2021

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is your roles and responsibilities of ur job? Ans Is always my roles are to achieving the customers satisfaction and if customers are happy we happy
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First my interview advice is that the interviewer expects about your self that is your introduction this makes the interviewer a best impression on you.

Top trending discussions

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Interview Tips & Stories
2w (edited)
frozencricket
Verified Icon
·
works at
Cognizant
Office Letter from PWC
Hi Everyone, I am a ServiceNow Developer with 2.5 years of Experience.I got selected in PWC for ServiceNow Developer Associate Role. It's been 20 days and I have not received the Offer letter yet. When can I expect and should I do anything? Also CTC in my current organisation is 6.75 LPA and PWC offered 10.5 LPA . Should I have asked for more ? Please pour your thoughts . Thank you
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 9 Feb 2025

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What makes you the ideal candidate for this position?
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a passion for helping customers.

    • Extensive experience in customer service roles

    • Excellent communication skills

    • Strong problem-solving abilities

    • Passion for helping customers

    • Proven track record of resolving customer issues efficiently

    • Answered by AI
    Add your answer
Round 2 - Verscent 

(1 Question)

  • Q1. They will Voice test
    • Add your answer
Round 3 - Client Interview 

(1 Question)

  • Q1. Tell me about your self, what are languages you know, what do you know about phone pe
  • Ans. 

    I am fluent in English, Hindi, and Spanish. I have knowledge about PhonePe's services and features.

    • Fluent in English, Hindi, and Spanish

    • Knowledge about PhonePe's services and features

    • Experience in customer service roles

    • Answered by AI
    Add your answer
Round 4 - Typing Test 

(1 Question)

  • Q1. They will check our typing test
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not feel nervous; instead, be confident. If you experience fear and anxiety, you may be eliminated in the first round.

Customer Support Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 2 Feb 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Assignment 

Hai iam ns,ramakrishna i can compately in dipoma in final deee branch 2023 in dipoma promated

Round 2 - Technical 

(3 Questions)

  • Q1. I can when in this companey
    • Add your answer
  • Q2. When apprament letter
  • Ans. 

    The question seems to be asking about the timing of an appointment letter.

    • An appointment letter is typically sent out before a scheduled meeting or interview.

    • It is important to confirm the timing and details mentioned in the appointment letter.

    • If the appointment letter is not received on time, it is advisable to follow up with the sender.

    • Answered by AI
    Add your answer
  • Q3. Monday i can jain in this companey
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - wipro companey i can apply in post custmar care extive thanku in hr

Customer Service Executive Interview Questions & Answers

Automatic Data Processing (ADP) user image Anonymous

posted on 23 Oct 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - One-on-one 

(1 Question)

  • Q1. Talk about yourself and what do you know about the organisation (ADP)
    • Add your answer

Interview Preparation Tips

Topics to prepare for Automatic Data Processing (ADP) Customer Service Executive interview:
  • Finance Related questions
  • About the organisation
  • About your stability
  • Why do you wish to work with ADP

Customer Support Executive Interview Questions & Answers

Infosys user image Anonymous

posted on 9 Oct 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Java basics questions
    • Add your answer
  • Q2. Sql basics questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - it was good

Customer Service Executive Interview Questions & Answers

Capita user image Hannan Mumbaiwale

posted on 30 Aug 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

English versant test

Round 2 - One-on-one 

(1 Question)

  • Q1. What do you know about the company
  • Ans. 

    Company is a leading provider of customer service solutions in the tech industry.

    • Company specializes in providing customer service solutions for tech companies

    • Known for their innovative approach to customer service

    • Have a strong reputation for excellent customer satisfaction

    • Offer a range of services including live chat support, email support, and phone support

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

GEP Worldwide user image Anonymous

posted on 26 Feb 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Campus Placement and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

It was quite moderate level.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Goals about what am going to do in future
    • Add your answer

Customer Executive Interview Questions & Answers

Mu Sigma user image Anonymous

posted on 15 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Customer Care Executive Interview Questions & Answers

WNS user image Anonymous

posted on 4 Mar 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
-
Result
No response

I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Graduation completed or not?
    • Add your answer
  • Q2. What experience you carry?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't go walk in WNS company viman nagar, if your leaving in pune far from the company. They don't hire people who leaves near by moshi, chikhali or bhosari. They have some kilometres of range from there they hire the candidates.

Customer Support Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 13 Feb 2025

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce myself
    • Add your answer
  • Q2. Why you want to join
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. Laptop and other technical check
    • Add your answer
  • Q2. WiFi and other equipment for work from home available or not
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary timing availability
    • Add your answer
Round 4 - Case Study 

Speak in two minutes on a topic

Round 5 - One-on-one 

(1 Question)

  • Q1. Topic discuss on online shopping
    • Add your answer

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