Capgemini Senior Accounts Executive Interview Questions and Answers

I remain calm, listen actively, empathize, apologize, offer solutions, and follow up.

• Remain calm and professional throughout the call.

• Listen actively to the customer's concerns and let them vent.

• Empathize with the customer and acknowledge their frustration.

• Apologize for the inconvenience caused and take responsibility.

• Offer solutions to resolve the issue and ask for their input.

• Follow up with the customer to ensure the...read more

Fault tolerance in MS and achieving it in Spring framework

• Fault tolerance is the ability of a system to continue functioning even in the presence of faults or errors

• In MS, fault tolerance can be achieved through technologies like clustering, load balancing, and replication

• In Spring framework, fault tolerance can be achieved through the use of circuit breakers, retry mechanisms, and fallbacks

• Circuit breakers can be used...read more

Horizontal scaling means adding more machines to a pool of resources, while vertical scaling means adding more power (CPU, RAM) to an existing machine.

• Horizontal scaling involves adding more machines to a network to increase capacity

• Vertical scaling involves adding more resources (CPU, RAM) to a single machine to increase capacity

• Horizontal scaling is more cost-effective and easier to implement than vertical scaling

• Exa...read more