Cantik Technologies Technical Support Engineer Interview Questions and Answers

Q1. Basic question about you and your last company
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Q1. How to fix system hang without restarting
Ans. 
To fix system hang without restarting, try these steps.
• Check for any running processes that may be causing the hang and end them

• Clear temporary files and cache

• Update drivers and software

• Run a virus scan

• Check for any hardware issues

• Try a system restore to a previous point

• Use command prompt to run system file checker (sfc /scannow)
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Q1. Finnone master activity
Ans. We have support finnone master as per business requirement
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Q2. LOS production support,
Ans. We have handle all LOS issue and taken necessary action my end as well co ordinate with vendor
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Q3. LMS production support
Ans. Reschedule cases,knock off,manual advice,closer cases,add and modified applicant, co applicant and guarentor,mobile number change request,service branches change,downsize cases LOS and LMS
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Aptitude and coding round

Power of imagination topic

Q1. Introduce yourself
Ans. 
I am a dedicated and experienced Application Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing technical support for various applications

• Proficient in diagnosing and resolving software and hardware issues

• Skilled in analyzing system logs and performance metrics to identify root causes of problems

• Excellent communication skills to effectivel...read more
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Q2. What do you know about the role and responsibilities
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Q1. How to solve the troublshooting in ott
Ans. 
Troubleshooting in OTT involves identifying and resolving issues related to streaming services.
• Check internet connection and speed

• Verify account credentials and subscription status

• Clear cache and cookies

• Update app or software

• Restart device

• Contact customer support for further assistance
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Q2. Which ott platform you use and what was the problems you face
Ans. 
I use Netflix and Hulu. The main problem I face is occasional buffering issues.
• I use Netflix for a wide variety of movies and TV shows.

• I use Hulu for current episodes of TV shows.

• Occasional buffering issues can disrupt the viewing experience.
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Q1. Ask about your projects and what language you have learn ( besic question )
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Q2. Are able to travel accros navi mumbai and mumbai region as per client location and shift are compulsary to follow
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Q1. Same quesiton regarding traveling and work in shift
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Q1. What is the API
Ans. 
API stands for Application Programming Interface, which allows different software applications to communicate with each other.
• APIs define the methods and data formats that applications can use to request and exchange information.

• They allow developers to access the functionality of a system or service without needing to understand its internal workings.

• Examples of APIs include Google Maps API for integrating maps into a...read more
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Q1. What are your strength and weaknesses?
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General questions , maths ,GI, basic networking