BYD India Salesman Interview Questions and Answers

Q1. Why you what to join bajaj automobile
Ans. 
I want to join Bajaj Automobile because of their strong reputation in the industry and their commitment to innovation and customer satisfaction.
• Bajaj Automobile has a strong reputation in the industry for producing high-quality vehicles.

• They have a track record of innovation and introducing new technologies in their products.

• Bajaj Automobile is known for their focus on customer satisfaction and providing excellent afte...read more
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Discussion had no language barrier with around 12 members

Q1. Basically it was technical round with HR questions
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If you ask me any question then ask it only on technical knowledge and customer support.

Q1. If you ask me any question then ask it only on technical knowledge.
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Q2. How to handle an angry customer.
Ans. 
Listen to their concerns, empathize with them, apologize for the issue, offer a solution, follow up to ensure satisfaction.
• Listen actively to their concerns without interrupting.

• Empathize with their situation and show understanding.

• Apologize for the issue, even if it wasn't directly your fault.

• Offer a solution to resolve the problem, whether it's a refund, replacement, or other resolution.

• Follow up with the customer to
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Q3. If a customer leaves, how should he be called.
Ans. 
The customer should be called to understand the reason for leaving and to potentially offer solutions to retain them.
• Call the customer to inquire about the reason for leaving

• Offer solutions or alternatives to address their concerns

• Express willingness to address any issues or problems they may have

• Thank them for their past business and express hope for future opportunities
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Q4. What knowledge is necessary for a salesman.
Ans. 
Knowledge of product/service, sales techniques, customer behavior, market trends, negotiation skills, communication skills.
• Understanding of the product/service being sold

• Knowledge of sales techniques and strategies

• Understanding of customer behavior and preferences

• Awareness of market trends and competition

• Strong negotiation skills

• Effective communication skills
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Q5. Teamwork and leadership are very important to get the job done.
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