Ola Electric Mobility Salesman Interview Questions and Answers

If you ask me any question then ask it only on technical knowledge and customer support.

Q1. If you ask me any question then ask it only on technical knowledge.
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Q2. How to handle an angry customer.
Ans. 
Listen to their concerns, empathize with them, apologize for the issue, offer a solution, follow up to ensure satisfaction.
• Listen actively to their concerns without interrupting.

• Empathize with their situation and show understanding.

• Apologize for the issue, even if it wasn't directly your fault.

• Offer a solution to resolve the problem, whether it's a refund, replacement, or other resolution.

• Follow up with the customer to
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Q3. If a customer leaves, how should he be called.
Ans. 
The customer should be called to understand the reason for leaving and to potentially offer solutions to retain them.
• Call the customer to inquire about the reason for leaving

• Offer solutions or alternatives to address their concerns

• Express willingness to address any issues or problems they may have

• Thank them for their past business and express hope for future opportunities
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Q4. What knowledge is necessary for a salesman.
Ans. 
Knowledge of product/service, sales techniques, customer behavior, market trends, negotiation skills, communication skills.
• Understanding of the product/service being sold

• Knowledge of sales techniques and strategies

• Understanding of customer behavior and preferences

• Awareness of market trends and competition

• Strong negotiation skills

• Effective communication skills
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Q5. Teamwork and leadership are very important to get the job done.
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