BT Group Customer Service Advisor Interview Questions and Answers

Verbal, logical questions, reasoning questions

Q1. Self introduction ,work explanation and how to deal with people
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Q1. How to clear the customer problem
Ans. 
To clear a customer problem, listen actively, empathize, offer solutions, and follow up.
• Listen actively to the customer's problem and let them know you understand their frustration.

• Empathize with the customer and apologize for any inconvenience caused.

• Offer solutions to the customer's problem and explain how they can be implemented.

• Follow up with the customer to ensure their problem has been resolved to their satisfact
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Q1. About the company and jio
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Q1. First question is about your Second question is how to convenience our parents for smartphones 3rd question is what is your first achievement in your life
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Q1. Details about market
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Q1. Tell me about yourself? Why do you want to be associated with Jio? Tell us about one key achievements in your life? You want to get new smartphone how will you convince you
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Q1. What is the sallary
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Q2. Freelancers language
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Q3. What is you job time
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Q4. What is the training
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Q5. Local language allow or not
Ans. 
Local language allowance depends on the specific requirements of the job and the company's policies.
• Local language allowance may be provided if the job requires communication with customers in their native language.

• Some companies offer additional pay for employees who are fluent in local languages to better serve customers.

• Local language allowance may vary depending on the region and the demand for language skills in t
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