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BT Group Customer Service Advisor Interview Questions and Answers

Updated 2 Oct 2024

BT Group Customer Service Advisor Interview Experiences

1 interview found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

SHL AMCAT test is given once you apply. This is the first round.

Round 2 - Chat Round - Virtual 

(1 Question)

  • Q1. Chat Query, they will provide you a topic to help the customer in that topic.

Interview Preparation Tips

Interview preparation tips for other job seekers - Chat is the final round, they will give you any topics in which you have to showcase your chatting skill.
No matter how well you perform, discrimination in high level.

Interview questions from similar companies

I applied via Company Website and was interviewed in Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. Job profile? 2. What do know about JIo? 3. Do you have any experience of chat?
  • Ans. 

    Job profile involves providing customer service, handling queries and resolving issues. Jio is a telecommunications company in India. Experience in chat communication is preferred.

    • Job profile includes assisting customers with their queries and issues

    • Jio is a leading telecommunications company in India known for its affordable services and wide network coverage

    • Experience in chat communication involves interacting with c...

  • Answered by AI
  • Q2. 1. Shared my experience which I have been gone though out my career of all LOB's. 2. Informed digital innovation of JIo like as Jio Mart, Ajio, Reliance Trends, ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Do some home work before sitting in front of interviewer, so you would be more confident whether it's telephonic conversation or on office. You should know your abilities to showcase yourself.

I applied via Walk-in and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They were asked about my last birthday that how I did spend that.

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone should confidence must while given the interviews because they takes your interviews not to seat their only. You have to work for them then only they can provide you the salary. Not for that interview session how did you give that.

I applied via Naukri.com and was interviewed before Aug 2020. There were 7 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If I tell that, it won’t be thrill, u will not prepare so directly attend and know abt the questions

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best

I applied via Naukri.com and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Intoduce yourself
  • Q2. Speak few things about interests
  • Q3. Speak few things of the greatest movement in life

Interview Preparation Tips

Interview preparation tips for other job seekers - Make a connect with Hr, and have good communication skills

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I was asked below questions : please introduce yourself,introduce to you favourite place,your words on indias educational system,if cx is very irritated what will you do,if cx is asking anything and you d...

Interview Preparation Tips

Interview preparation tips for other job seekers - It was awesome

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

Interview Questionnaire 

1 Question

  • Q1. Mostly from Resume so well prepare for it. also every company ask questions that they are looking the knowledge and passion of candidates regarding that particular job role they offered.

I applied via Walk-in and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical background experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - It's very friendly interview

I applied via Referral and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  About Previous company experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be strong as u have the knowledge.

BT Group Interview FAQs

How many rounds are there in BT Group Customer Service Advisor interview?
BT Group interview process usually has 2 rounds. The most common rounds in the BT Group interview process are Aptitude Test.

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BT Group Customer Service Advisor Interview Process

based on 2 interviews

Interview experience

3.5
  
Good
View more

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BT Group Customer Service Advisor Salary
based on 32 salaries
₹2.5 L/yr - ₹5.1 L/yr
27% more than the average Customer Service Advisor Salary in India
View more details

BT Group Customer Service Advisor Reviews and Ratings

based on 5 reviews

4.1/5

Rating in categories

4.5

Skill development

3.6

Work-life balance

3.8

Salary

5.0

Job security

4.3

Company culture

4.5

Promotions

4.3

Work satisfaction

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