BT Group Customer Service Advisor Reviews

Likes

Work- life balance, friendly employees, colleagues, frequent town hall, team get-togethers, pick and drop cab facility

Dislikes

No growth and challenges, learning zero, boring

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Likes

Dislikes

Likes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Dislikes

Likes

Dislikes

Likes

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

Dislikes

Likes

Working in BT Group gives me the work life harmony that I have never seen in any other company l have previously worked for.

Dislikes

Salary benchmark should be implemented

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Both sides cab

Dislikes

No job security. All of a sudden you may receive email for lay offs. No salary hike No promotion if you are not going for a drink with senior managers or if you are not having any kind of relationships with senior managers. Toxic work culture specially in GBA and GCB. The team managers will humiliate you in front of everyone and operations manager will be an audience. They know how to force people to put their papers....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Here they always keep you under utilized such that you can give your best. As per their policy, you can change projects after one year in current project. This internal change of projects gives you 15% of hike. Higher management is easily accessible. Managers are good and will trust you for everything and will appreciate a lot but the appraisal is similar to other companies. Notice period is 2 months....Read More

Dislikes

Limited projects, so if the current project is closed then it will be tough to find projects. But they will give you option to change technology if you are interested, else you have to search outside company.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

For a junior it's a very good learning opportunity and for very senior it's settling company, middle level roles its completely on team and managerial hierarchy. Learning is too good Leaves is good Affordable transport

Dislikes

1.Work life balance sometimes gets messed up as u have to work both in UK and india hours 2. Cafeteria in BT india is very bad 3. Few teams have visible politics, as there is less number of job level, and more people within role, competition and ego clashes are a lot . Example 10 years exp and 3 exp will be in same role and designation

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Transport facilities Meals on discounted rates IJPs Work from home policies

Dislikes

They hire freshers, offer them a good role and then change the role on joining day to a customer service role which has literally 0 work life balance, poor learning curve, pathetic leave policies.

Work Details

Work related travel: This job involves Travel Within City.

Likes

Somewhat, we have work life balance.

Dislikes

Complex structure of the Org. Way too much of Org structure changes within short period of time. Employees are facing difficulty with following company goals as it's always changing with the change of the leadership. Unnecessary timeline pressure.

Likes

Good company, if you want to work in MNC culture , no one will bother you. But you will not get promotion or growth here. People are sitting at the same position for more than 10 years now.

Dislikes

No growth

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

-Company culture and values -Senior leadership -Ample of learning opportunities

Dislikes

-Processes are complex, it's not easy to get things done -Frequent reorgs -Many non productive activities part of BAU

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.