BT Group Chat and Email Support Executive Interview Questions and Answers

Group discussion may help to improve productivity

Q1. Where do you see yourself in next few years
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Q1. Self intro, Jam
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Q2. Self Intro, Native place, and experience
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Q3. Screening of candidates
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Group discussion may help to improve productivity

Q1. Where do you see yourself in next few years
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General English aptitude

Email writing skills

Q1. What skills you need as an email CSR,
Ans. 
Skills needed as an email CSR include strong written communication, problem-solving abilities, attention to detail, empathy, and time management.
• Strong written communication skills to effectively communicate with customers via email

• Problem-solving abilities to address customer inquiries and resolve issues efficiently

• Attention to detail to ensure accuracy in responses and information provided

• Empathy to understand and ad...read more
Answered by AI
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Q2. Random questions to check the communication
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