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BT Business Customer Service Associate Interview Questions and Answers for Experienced

Updated 23 Jul 2024

BT Business Customer Service Associate Interview Experiences for Experienced

2 interviews found

I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. While there were many, I would like to ponder upon the classic question which I was asked, that is, why British Telecom and what exactly was my goal in life.
  • Q2. Others included typical questions that was asked to me like introduction, strength and weaknesses, hobbies, situation-based questions, like what would I do if so and so were the case.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just keep yourself calm and speak from your heart. Remember whatever organization you are being interviewed by, it's not your last option. Prepare some basic answers of some commonly asked questions which you would be able to find anywhere in the internet and I think you'll do good.

I applied via Company Website and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. Why should you hire you?
  • Q2. 2. There are many more companies why you want to join BT?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be natural and keep it simple.
You need to have a positive attitude and calm.
Don't be over confident.

Customer Service Associate Interview Questions Asked at Other Companies for Experienced

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview questions from similar companies

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
Round 3 - Aptitude Test 

Aptitude questions/English test

Round 4 - One-on-one 

(1 Question)

  • Q1. With team leader. They'll ask about your past experience and JD
Round 5 - One-on-one 

(1 Question)

  • Q1. Final round was with the manager

Interview Preparation Tips

Interview preparation tips for other job seekers - Manager was rude
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

They send you a link to take an aptitude test.. after that they will send you your result.

Round 3 - Coding Test 

Ther were 3 other after behavior test , there were 3 games .. math, puzzle and a memory test game

Interview Preparation Tips

Interview preparation tips for other job seekers - Just make sure you look at camera not your screen .

I applied via Approached by Company and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About your self Past job Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Br positive are you selected. A interview though but not impossible.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

90 mins , 3 coding questions

Round 3 - Technical 

(1 Question)

  • Q1. Sorting techniques, Major Project, OS, DSA

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic concepts well.

I applied via Naukri.com and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction previous job experience
Round 2 - Case Study 

Written test based on data structures and operating systems

Round 3 - One-on-one 

(1 Question)

  • Q1. Previous projects, spontaneity, self confidence

Interview Preparation Tips

Interview preparation tips for other job seekers - good opportunity for work from home job seekers for this year, office may start from next year

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. They asked about tower erection

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing was much serious..overall a good company to work. Process oriented
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why we hire you
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Company related question
  • Q2. Salary related company related information
  • Q3. Company related which supply product

BT Business Interview FAQs

How many rounds are there in BT Business Customer Service Associate interview for experienced candidates?
BT Business interview process for experienced candidates usually has 1 rounds. The most common rounds in the BT Business interview process for experienced candidates are Aptitude Test.

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BT Business Customer Service Associate Salary
based on 48 salaries
₹2.2 L/yr - ₹6 L/yr
38% more than the average Customer Service Associate Salary in India
View more details

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4.0/5

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