BNP Paribas India Solutions Chat Bot Developer Interview Questions and Answers

Q1. Self Introduction
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Q2. What are your hobbies?
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Q1. This round is Typing test.
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Q1. Self introduction
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Q2. 3 qualities you like in others.
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Q3. 3 thing for which you are thankful in your life.
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Q4. Why we hire you?
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Q5. Convince me that you are serious for this job.
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Q6. You gave 7 years for government exam preparation..... why are you entering in customer care?
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Q7. 3 good qualities in you.
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Q1. Tell me about your self
Ans. 
I am a dedicated and customer-oriented professional with experience in providing chat support for various products and services.
• Experience in handling customer queries and providing solutions through chat support

• Strong communication skills and ability to multitask effectively

• Familiarity with CRM systems and troubleshooting technical issues

• Ability to work well under pressure and meet targets

• Passion for delivering excell
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Q2. Previous company role and responsibilities
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I was a Customer Service Representative at XYZ Corp, handling customer inquiries and providing technical support.
• Handled customer inquiries via phone, email, and chat

• Provided technical support for software and hardware issues

• Resolved customer complaints and issues in a timely manner
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Writing on one topic, they wanted to check your English grammar knowledge.

Q1. About my introduction
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Q2. Why you wanted to join optum
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Q3. What is your expectation from us
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Q4. Some cross question from resume
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Q5. Are you available for rotational shift
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Q6. Salary discussion
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Q1. Typing Should be between 30-35 wpm with 95% accuracy.
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Q1. Write about your College life
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Q2. Write about your best friend
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Favorite tourist spot

Q1. Self intro, Jam
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Q2. Self Intro, Native place, and experience
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Q3. Screening of candidates
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Q1. Describe about your previous travelling experience.
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Q1. Introduction, customer support
Ans. Introduction? My name is sheetal gore. I'm from Maharashtra but currently staying in hyderabad.I did my graduation in B.com computers application from Osmania University.I belong to a nuclear family.My strength is I'm hard working.My hobbies are cooking and dancing. That's all about myself thank you.
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Q2. Introduction,customer support
Ans. Customer support? Team of people who provide help when customer have trouble with a company products and services
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Q1. Non IT chat process
Ans. 
Non IT chat process involves providing customer support or assistance through chat messaging.
• Respond promptly to customer inquiries

• Provide accurate information and solutions

• Maintain a friendly and professional tone

• Use empathy and active listening skills

• Handle multiple chats simultaneously

• Follow company guidelines and protocols

• Offer additional assistance or products/services if applicable
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Q2. Technical knowledge, teacher process
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Q3. Chat process non IT
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