Blue Dart Express Desktop Support Engineer Interview Questions, Process, and Tips

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows for authentication and authorization of users

• Enables administrators to assign policies, deploy software, and apply updates

• Supports single sign-on for users across different applications and services

Check power source, power cable, power button, and power supply unit.

• Check if the power source is working properly

• Ensure the power cable is securely connected to both the device and the power source

• Check if the power button is functioning correctly

• Inspect the power supply unit for any signs of damage or malfunction

Blue dump screen is a colloquial term for the Blue Screen of Death (BSOD) in Windows operating systems.

• Blue dump screen is a stop error screen that appears when the Windows operating system encounters a critical error and cannot recover.

• It is often accompanied by a specific error code and a message indicating the cause of the error.

• Common causes of blue dump screens include hardware failures, driver issues, and softwar...read more

To resolve system hang issue, try restarting the computer, checking for software conflicts, updating drivers, and monitoring system resources.

• Restart the computer to clear any temporary issues

• Check for software conflicts by uninstalling recently installed programs

• Update drivers for hardware components to ensure compatibility

• Monitor system resources like CPU and memory usage to identify any bottlenecks

A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.

• Acts as a barrier between a trusted internal network and untrusted external network

• Filters network traffic based on rules set by the administrator

• Can be hardware-based or software-based

• Examples include Cisco ASA, Palo Alto Networks, and Windows Firewall

To get backup, you can use various methods like cloud storage, external hard drives, or backup software.

• Use cloud storage services like Google Drive, Dropbox, or OneDrive to store your files remotely.

• Backup important files to an external hard drive or USB drive regularly.

• Utilize backup software like Acronis True Image, EaseUS Todo Backup, or Macrium Reflect for automated backups.

• Create a backup schedule to ensure regul

Switch/Router/Hub are networking devices used to connect multiple devices in a network.

• Switch: Connects devices within a local area network (LAN) and forwards data only to the intended recipient.

• Router: Connects multiple networks together and forwards data between them based on IP addresses.

• Hub: Connects multiple devices in a network and broadcasts data to all connected devices.

• Example: Switch - Cisco Catalyst series, ...read more

LAN is a local area network within a small geographical area, WAN is a wide area network that covers a large geographical area, and MAN is a metropolitan area network that spans a city.

• LAN (Local Area Network) is limited to a small geographical area like a single building or campus.

• WAN (Wide Area Network) covers a large geographical area, often connecting multiple LANs across cities or countries.

• MAN (Metropolitan Area ...read more

To connect printer paper jam, follow these steps

• Turn off the printer and unplug it from the power source

• Open the printer cover and carefully remove any jammed paper

• Check for any torn pieces of paper that may be stuck in the printer

• Close the printer cover and plug the printer back in

• Turn on the printer and test by printing a test page