Birdeye Interview Questions and Answers

My KPIs are focused on customer satisfaction, retention, and revenue growth.

• Customer satisfaction score (CSAT)

• Net Promoter Score (NPS)

• Customer retention rate

• Revenue growth from existing customers

• Upsell and cross-sell opportunities

• Time to resolution for customer issues

• Number of successful customer onboarding

• Renewal rate

• Churn rate

BANT is a sales qualification framework that stands for Budget, Authority, Need, and Timeline.

• Budget: Does the prospect have the financial resources to make a purchase?

• Authority: Does the prospect have the decision-making power to make a purchase?

• Need: Does the prospect have a problem that your product or service can solve?

• Timeline: When does the prospect need to make a decision or implement a solution?

I would follow up with the customer through multiple channels and offer additional support.

• Send a follow-up email or message to check in on the customer

• Offer additional resources or support to address any concerns or questions they may have

• Try reaching out through different channels such as phone or social media

• Be persistent but respectful in your attempts to reconnect with the customer