BIOSTAR HEALTHCARE Pvt.Ltd. Senior Service Engineer Interview Questions and Answers

Q1. Talk about yourself,,hear you literally have to talk about your experience and also education background,and they also want to know more about your family background ,if your married,children since it’s mo...read more
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Q2. How do you handle irate customers. Stay calm,actively listen to the customer,acknowledge the customers problem,sympathise and empathise with the customer,give solution to the customer problem,and incase it...read more
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Q1. Introduce yourself What is your hobbies
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Q1. Resume related questions Why did u choose this field
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Q2. They will check your communication so be bold and answer all the question
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Versant test
This is easy round

Q1. Tell me about yourself?
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Q2. Do you know about Excel?
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Q1. They ask me what are major problems of all analytical instruments in lab and how to diagnose the problem to resolve
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Q2. There is so many questions I have faced on that interview
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Q1. Introduction about yourself
Ans. 
Experienced customer service professional with a background in retail and hospitality.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve issues efficiently

• Familiar with CRM systems and handling customer inquiries via phone, email, and in person
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Q2. Why do you want in Customer Service
Ans. 
I enjoy helping others and solving problems, making customer service a perfect fit for me.
• I have strong communication skills and enjoy interacting with people.

• I am patient and empathetic, able to understand and address customer concerns.

• I thrive in fast-paced environments and enjoy the challenge of finding solutions to customer issues.

• I find satisfaction in providing excellent service and creating positive experiences
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Q1. What is Customer Service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and assisting customers in person.
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Q2. Why do you want to join wipro
Ans. 
I want to join Wipro because of its reputation for providing excellent customer service and its focus on innovation and growth.
• I am impressed by Wipro's commitment to delivering high-quality customer service and I want to be a part of that team.

• I believe Wipro's emphasis on innovation and technology aligns with my own interests and skills.

• I am excited about the opportunities for growth and development that Wipro offers
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Q1. Introduction about yourself
Ans. 
Experienced customer service professional with a background in retail and hospitality.
• Started career in retail, providing excellent customer service and resolving issues

• Transitioned to hospitality industry, focusing on guest satisfaction and problem-solving

• Strong communication skills, ability to remain calm under pressure

• Proficient in handling customer inquiries, complaints, and feedback

• Familiar with using CRM systems
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Q2. What makes you special
Ans. 
I am special because of my strong communication skills, problem-solving abilities, and dedication to providing excellent customer service.
• Strong communication skills - able to effectively communicate with customers and colleagues

• Problem-solving abilities - can quickly and efficiently resolve customer issues

• Dedication to providing excellent customer service - always go above and beyond to ensure customer satisfaction
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Q1. Who is the father of chemistry
Ans. 
The father of chemistry is considered to be Antoine Lavoisier, a French chemist known for his work on the conservation of mass in chemical reactions.
• Antoine Lavoisier is often referred to as the father of modern chemistry due to his significant contributions to the field.

• He is known for establishing the law of conservation of mass, which states that matter cannot be created or destroyed in a chemical reaction.

• Lavoisier...read more
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Q2. Where was the sunlight fallen for one time
Ans. 
The sunlight fell for one time in the morning when it first broke through the clouds.
• The sunlight fell for one time in a secluded forest clearing.

• The sunlight fell for one time on a dew-covered meadow.

• The sunlight fell for one time on a mountaintop at sunrise.
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Q1. Introduce yourself
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Q2. Talk about any topic for 5 minutes
Ans. 
The importance of effective communication in customer service
• Effective communication builds trust and rapport with customers

• Active listening is crucial to understand customer needs and concerns

• Clear and concise language helps avoid misunderstandings

• Empathy and patience are key in resolving customer issues

• Providing timely and accurate information enhances customer satisfaction
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Q3. Why did you choose our company
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Q1. Introduce yourself?
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Q2. Will you be able to relocate outside your hometown?
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Q3. Are you double dose vaccinated?
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Q4. Are you comfortable with the salary of ₹11500 /- per month?
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Q5. Are you comfortable with the rotational night shifts?
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In round 2 several set of questions were provided which included speech test, sentence construction, grammar test and listening to a passage and answering the questions.

Q1. Introduce yourself?
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Q2. What if we reject you?
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Q3. What are your career plans?
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