BillDesk Team Lead Interview Questions and Answers

How to manage the team ..

Q1. Previous company skill how to working knowledge..
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Q2. Good Skill in managing team
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Q1. Clarification of documents
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Clarification of documents is essential for effective communication and decision-making.
• Clarification ensures that all parties have a common understanding of the information presented.

• It helps to avoid misunderstandings and errors.

• Examples include asking questions, summarizing key points, and providing additional context.

• Clarification can be done verbally or in writing, depending on the situation.

• It is important to cla...read more
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Q1. Tell me about yourself.
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Q1. You will selected based on the employee working with Karvy
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Q1. Previous salary discussion
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Related to scheduling and team handling along with English

Q1. Tell me about yourself
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Q2. Why did you leave previous organisation
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Q3. How many people have you handled
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Q4. What were your KPIs and how did you maintain them
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Q5. Current and expected CTC
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Q1. Tell me about yourself
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Q2. What were the KPIs
Ans. 
Key Performance Indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving key business objectives.
• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of KPIs for a Team Lead may include team productivity, customer satisfaction, employee engagement, and project deadlines met

• Regularly tracking and analyzing KPIs can help identify areas for improv
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Q3. How did you manage the CSAT
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Q4. What tools did you use
Ans. 
I have used a variety of tools including project management software, communication platforms, and data analysis tools.
• Project management software (e.g. Jira, Trello)

• Communication platforms (e.g. Slack, Microsoft Teams)

• Data analysis tools (e.g. Excel, Tableau)
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Q5. How do you make your gameplan
Ans. 
I make my gameplan by analyzing the project requirements, setting goals, assigning tasks, and creating a timeline.
• Understand the project requirements and goals

• Break down the tasks into smaller manageable chunks

• Assign tasks to team members based on their strengths and expertise

• Create a timeline with deadlines for each task

• Regularly review and adjust the gameplan as needed
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Q6. What was the csat target and how did you achieve
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CSAT target was 90% and was achieved through regular monitoring, feedback collection, and team training.
• Set a clear CSAT target of 90% for the team

• Regularly monitored customer satisfaction scores and feedback

• Collected feedback from customers to identify areas of improvement

• Provided training to team members based on feedback and data analysis

• Implemented process improvements to address common customer issues

• Recognized an...read more
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Q7. If gameplan failed what did you do
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Q8. When you started helping new joined supervisors, how did you teach and how did you manage with your work
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Q1. Explain your previous work experience
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