BillDesk Team Lead Operations Interview Questions and Answers

Analytical Skills, Team Building Skills, Reasoning Skills

Q1. Ops Round checking previous experience, roles and responsibilities. Scenario based questions. Better to go with Data and suitable examples on how you contributed for team growth and company growth. Let the...read more
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Q1. A more detailed interview on your previous roles and responsibilities. Will be tested on various scenarios, be true and honest in your answers always good to say you did not encounter scenarios if you didn...read more
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Q1. Star method in daily office issue
Ans. 
The STAR method is a structured approach to answering behavioral interview questions by outlining the Situation, Task, Action, and Result.
• Situation: Describe the context or background of the issue you faced in the office.

• Task: Explain the specific task or goal you needed to accomplish.

• Action: Detail the actions you took to address the issue.

• Result: Share the outcome of your actions and any lessons learned.

• Example: Situ...read more
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Q2. Fishbone mathod and it's usage in Progress
Ans. 
Fishbone method, also known as Ishikawa diagram, is a visual tool used to analyze root causes of a problem.
• Fishbone method helps identify potential causes of a problem by categorizing them into different branches on a diagram.

• It is commonly used in operations management to improve processes and identify areas for improvement.

• Example: If a manufacturing process is experiencing delays, the Fishbone method can help identi...read more
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Q3. Sanctioned country as per UK her majesty
Ans. 
Sanctioned countries by UK her majesty are those subject to restrictions or penalties.
• Sanctioned countries are those that have been deemed to pose a threat to international peace and security.

• These countries may face restrictions on trade, financial transactions, or travel.

• Examples of sanctioned countries include North Korea, Iran, and Syria.
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Q1. Aml and it's necessary preparations for a Compliance officer
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Q2. Kyc and the latest updates
Ans. 
KYC (Know Your Customer) is a process used by financial institutions to verify the identity of their clients and assess potential risks of illegal intentions.
• KYC is a regulatory requirement for financial institutions to prevent money laundering and terrorist financing.

• The latest updates in KYC include the use of advanced technology such as biometric verification and digital identity verification.

• KYC processes may vary ...read more
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Q1. Tell me about your past experiences
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Q2. Uber wants to enter into kids market how would you advice them to enter
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Netflix daily viewership is falling. How will you analyze the potential reasons?
A brief description of your answers/approach (Optional): Divided the potential reasons into - a) Industry-wide problem, b) Competition, c) Product. For product, showed the entire customer journey and the potential dropoff points

Q1. Mainly questions around profile. Questions on FinTech industry in general and tested my fit.
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Q1. Swiggy wants to get into a new business. Which business would you recommend? Analyze from business and product standpoint
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Q1. Started with work-ex.Tell me about your favourite product and 3 things you'd like to improve
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Q2. 3 things you like and 3 things you'd like to improve
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Q1. Design a "Pay Later" feature for an e-commerce consumer website.. In depth discussion on features, metrics, trade-offs.
Ans. 
Design a Pay Later feature for an e-commerce website
• Allow customers to defer payment for a set period of time

• Offer different payment options such as monthly installments or a lump sum payment

• Implement credit checks to ensure customers are eligible for Pay Later feature

• Track metrics such as conversion rates, average order value, and default rates

• Trade-offs include potential increase in default rates and potential impact
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Q2. On company policies and values and what I did at my startup
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Q1. How would you detect fraud reviews as a PM on Zomato. In depth discussion on factors which the PM would consider in the algorithm
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Q1. HR round on company policies and values and what I did at my startup.
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Product Design Round
As a PM of Swiggy how do you increase efficiency of Swiggy delivery partners? Derive Product led solution and define key metrics

Q1. Engineering Round Draw a high level system Architecture of your last Product that went live.
Ans. 
Developed a mobile app for a food delivery service.
• The app had a client-side and a server-side component.

• The client-side was developed using React Native and Redux.

• The server-side was developed using Node.js and MongoDB.

• The app used Google Maps API for location tracking and delivery tracking.

• The app had a payment gateway integration with Stripe.

• The app had a rating and review system for restaurants and delivery drivers
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Business Acumen
As a PM of Zomato how do you increase adoption of the newly released feature ‘Under 10’? Focus on Product based solutions, roadmap and key metrics

Q1. Hiring Manager Describe a situation in your current role where you challenged the status quo and drove a solution
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Q1. What could be the new scenario in global payments
Ans. 
The new scenario in global payments could involve increased adoption of digital wallets, blockchain technology, and real-time payments.
• Increased adoption of digital wallets for convenient and secure transactions

• Integration of blockchain technology for transparent and efficient cross-border payments

• Shift towards real-time payments to improve speed and efficiency of transactions
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Q1. Improve revenue for Swiggy by 25%
Ans. 
To improve revenue for Swiggy by 25%, focus on increasing customer retention, expanding to new markets, optimizing pricing strategies, and enhancing the user experience.
• Increase customer retention through loyalty programs and personalized offers

• Expand to new markets or introduce new services to attract more customers

• Optimize pricing strategies by offering value bundles or discounts

• Enhance user experience through improv
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Q1. Create an insurance product for Phonepe
Ans. 
Phonepe Insurance: Protect your phone against theft, damage, and malfunctions with our comprehensive insurance plan.
• Coverage for theft, accidental damage, and mechanical/electrical breakdowns

• Option for extended warranty coverage

• 24/7 customer support for claims processing

• Affordable premiums based on phone model and value
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