BillDesk Senior Program Manager Interview Questions and Answers

Q1. Managerial questions around autonomy and alignment
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Q1. Solution architecture
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Q2. Design patterns
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Q1. Microservice debugging
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Q2. Database migrations
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Q1. Business Round Checking on Skills
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Q1. Assessing the cultural fit and overall suitability for the role.
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With one of the team members. Case study to gauge problem solving skills, analytical abilities. What could be different reasons for drop in sale, how can each be identified and mitigated?

Q1. Stakeholder discussion This was with one of the senior stakeholders, to determine your communication skills as well as understanding about completely new business problem/sector in limited amount of time. ...read more
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Q1. Discussion with the HOD Usual fitment test. Past work experience, aspirations etc.
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Q1. Questions on release management
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Q1. Deep dive on past experience
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Q1. Please explain about yourself and questions on what you do
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Q2. Gave a small brief to start with and then full details
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Q1. Swiggy orders are going down. Do RCA
Ans. 
Perform Root Cause Analysis (RCA) to identify reasons for decrease in Swiggy orders.
• Check for any technical issues on the platform causing orders to drop

• Analyze customer feedback to identify any issues with service or quality

• Evaluate competitor strategies that may be attracting customers away from Swiggy

• Review marketing and promotional activities to see if they are effective in driving orders

• Consider external factors s...read more
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Conversions are dropping at Amazon. Why is it happening?
Past work experience and projects

Q1. Redesign paytm homepage
Ans. 
Redesigning Paytm homepage to improve user experience and engagement.
• Simplify the layout and navigation to make it more user-friendly

• Highlight key features and promotions to attract attention

• Optimize for mobile responsiveness for seamless user experience

• Include personalized recommendations based on user behavior

• Incorporate interactive elements like animations or videos for engagement
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Q2. Improve insurance product renewals
Ans. 
Implement personalized renewal reminders, simplify renewal process, offer loyalty discounts
• Implement personalized renewal reminders based on customer preferences and behavior

• Simplify the renewal process by offering online renewal options and easy-to-understand renewal terms

• Offer loyalty discounts or rewards for customers who renew their insurance policies consistently
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Design pods for e-commerce delivery so that products can be delivered to the pods to be collected by customers later