Bill Gosling Outsourcing India Interview Questions, Process, and Tips for Experienced

Audit test- 30-60 minutes test. Technical call audit.

Q1. Normal details about the experience only.
Add your answer

Q1. TL take the interview, sometimes SME present there (for technical questions)
Add your answer
Q2. Past experience, salary discussion, situation based questions, etc.
Add your answer
Q3. Call stages, like opening, intro, etc.
Add your answer

Q1. Are you aware about 7 qc tools
Ans. 
The 7 QC tools are essential techniques for quality control and improvement in various industries.
• 1. Cause-and-Effect Diagram: Also known as Fishbone Diagram, it helps identify root causes of a problem. Example: Analyzing reasons for high defect rates.

• 2. Check Sheet: A structured form for collecting and analyzing data. Example: Tracking the number of defects over time.

• 3. Control Chart: A graphical tool to monitor proce...read more
Answered by AI
Add your answer
Q2. What do you know about Pareto and 5 why
Ans. 
Pareto and 5 Whys are quality improvement tools for identifying root causes and prioritizing issues.
• Pareto Principle (80/20 Rule): 80% of problems come from 20% of causes. Example: 80% of defects may arise from 20% of processes.

• 5 Whys: A technique to explore the cause-and-effect relationships underlying a problem. Example: Why did the machine stop? Because of a power failure. Why was there a power failure? Because the ...read more
Answered by AI
Add your answer

Q1. Where is your company
Add your answer
Q2. Why are you hire me ?
Add your answer
Q3. Your company policies for employees?
Add your answer

Q1. Introduction BPO industry knowledge.
Add your answer

Q1. BPO industry knowledge
Add your answer

Q1. Process Knowledge, BPO industry knowledge
Add your answer

Q1. What about you
Add your answer
Q2. What is the role of your privious company
Ans. 
In my previous company, I specialized in providing expert knowledge and support in my field to enhance project outcomes and team performance.
• Conducted in-depth research to stay updated on industry trends and best practices.

• Collaborated with cross-functional teams to develop innovative solutions, such as implementing a new software tool that improved efficiency by 20%.

• Provided training and mentorship to junior staff, en...read more
Answered by AI
Add your answer

Q1. What is sympathy and empathy Tell me something about yourself Why should we hire you
Ans. 
Sympathy is feeling compassion for someone's situation, while empathy is understanding and sharing their feelings.
• Sympathy is acknowledging someone's emotions and showing concern for their well-being.

• Empathy goes a step further by putting yourself in the other person's shoes and truly understanding their perspective.

• Sympathy is more about feeling sorry for someone, while empathy is about connecting with their emotions.

• ...read more
Answered by AI
Add your answer
Q2. Why are you left your previous job Describe your job role
Ans. 
I left my previous job to pursue new opportunities for growth and development.
• Seeking new challenges and opportunities for career advancement

• Desire for professional growth and development

• Exploring new industries or roles

• Relocation or personal reasons

• Company downsizing or restructuring

• Better work-life balance
Answered by AI
Add your answer