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Bharat IT Services Engineer- Customer Support Interview Questions and Answers

Updated 4 Jan 2025

Bharat IT Services Engineer- Customer Support Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Hard disk drive
  • Q2. Mother board

Interview Questionnaire 

3 Questions

  • Q1. What About past company
  • Ans. Simply working in wipro was quite satisfactory, respect and coordination among employees and employer was highly appreciated
  • Answered Anonymously
  • Q2. What was your Salary and what do you expect from us
  • Q3. Salary is reward of ones hardwork no matter what it is, but sucking blood of employee for salary is company's end days.

Interview Preparation Tips

Interview preparation tips for other job seekers - My dear (job seekers) brothers and sisters, do not go here and there for jobs, instead select a job according to your field of expertise, you are interested in, once you are on the road, you are Ready to drive tirelessly.
Best of luck

Engineer- Customer Support Interview Questions Asked at Other Companies

asked in Zomato
Q1. If the customer is very irate and he is speaking profanity,how wi ... read more
Q2. What do you mean when you talk about "50 Hz" in terms of frequenc ... read more
Q3. Why Transformers are used to transfer electricity from source to ... read more
asked in Wipro
Q4. What's software coding and languages and programming
Q5. What is the difference between domain & workgroup?

Interview questions from similar companies

Interview Questionnaire 

4 Questions

  • Q1. What do the MAC address and langth size
  • Ans. 

    MAC address is a unique identifier assigned to network interfaces for communications on the physical network.

    • MAC address stands for Media Access Control address.

    • It is a 48-bit address assigned to network interfaces for communication on the physical network.

    • It is used to uniquely identify devices on a network.

    • The length size of a MAC address is 48 bits or 6 bytes.

    • The first 24 bits of a MAC address represent the vendor o...

  • Answered by AI
  • Q2. How to share network printer and installation
  • Ans. 

    To share a network printer, install the printer driver on the host computer and share it with other computers on the network.

    • Install the printer driver on the host computer

    • Connect the printer to the host computer and turn it on

    • Go to Control Panel > Devices and Printers > right-click on the printer > Printer properties > Sharing tab

    • Check the box 'Share this printer'

    • Give the printer a share name

    • Click OK

    • On the client comp...

  • Answered by AI
  • Q3. Troubleshooting realted questions
  • Q4. How to access network computer using ip
  • Ans. 

    To access a network computer using IP, use the Windows Run command or Command Prompt.

    • Press Windows key + R and type the IP address in the Run dialog box

    • Open Command Prompt and type 'ping [IP address]' to check connectivity

    • Use Remote Desktop Connection to access the computer

    • Map a network drive to access shared folders on the computer

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Basic Port numbers of smtp dhcp
  • Ans. 

    SMTP uses port 25, DHCP uses port 67 and 68

    • SMTP uses port 25 for sending email messages

    • DHCP uses port 67 and 68 for dynamic IP address assignment

  • Answered by AI
  • Q2. Problems related to blue dump error
  • Ans. RAM, hard disc failure, incompatible software
  • Answered Anonymously

Skills evaluated in this interview

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Difference between HDD and ssd
  • Ans. 

    HDD uses spinning disks to store data, while SSD uses flash memory for faster access speeds.

    • HDD has moving parts, while SSD is solid-state

    • SSD is faster and more reliable than HDD

    • HDD is cheaper per gigabyte compared to SSD

    • Examples: HDD - Seagate Barracuda, SSD - Samsung 970 EVO

  • Answered by AI
  • Q2. How much calls can handle on daily basis
  • Ans. 

    The number of calls a Desktop Support Engineer can handle on a daily basis depends on various factors such as complexity of issues, team size, and workload.

    • The number of calls can vary depending on the complexity of the issues being addressed.

    • Team size and workload distribution also play a role in determining how many calls can be handled.

    • Efficiency in troubleshooting and resolving issues can increase the number of cal...

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is the meaning of technical support
  • Ans. 

    Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.

    • Assisting users with hardware and software issues

    • Troubleshooting technical problems

    • Providing guidance on how to use technology effectively

    • Resolving network connectivity issues

    • Offering support for system upgrades and installations

  • Answered by AI
  • Q2. Why I'm choosing this field
Round 2 - Technical 

(2 Questions)

  • Q1. What is troubleshooting
  • Ans. 

    Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.

    • Identifying the issue or problem

    • Gathering information and data related to the issue

    • Analyzing the information to determine possible causes

    • Testing and implementing solutions to resolve the issue

    • Verifying that the issue has been resolved

  • Answered by AI
  • Q2. Steps that involves during troubleshooting
  • Ans. 

    Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.

    • Identify the issue reported by the user

    • Gather information about the issue such as error messages or recent changes

    • Isolate the problem by narrowing down possible causes

    • Implement a solution based on the identified cause

    • Test the solution to ensure the issue is resolved

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Explain what are the aim of organisation
  • Ans. 

    The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.

    • To achieve its goals and objectives

    • To fulfill its mission

    • To provide value to its stakeholders

  • Answered by AI
  • Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Desktop related like how to join domain exc.
  • Q2. Personal information

Interview Preparation Tips

Interview preparation tips for other job seekers - Very bad company not new learning no increment and very bad work culture. Not join any one👎👎👎👎

Interview Questionnaire 

1 Question

  • Q1. Desktop troubleshooting steps
  • Ans. 

    Desktop troubleshooting involves identifying the problem, researching solutions, and implementing fixes.

    • Gather information about the issue from the user

    • Check for error messages or codes

    • Research possible solutions online or in documentation

    • Try basic troubleshooting steps such as restarting the computer or checking connections

    • Implement more advanced solutions if basic steps do not work

    • Test the solution to ensure the issu...

  • Answered by AI

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Tell me about your past experience ?
  • Q2. What is blue screen errors?
  • Ans. 

    Blue screen errors, also known as the Blue Screen of Death (BSOD), is a critical system error that causes the computer to crash.

    • It is a critical system error that causes the computer to crash.

    • It is also known as the Blue Screen of Death (BSOD).

    • It is usually caused by hardware or software issues.

    • It displays a blue screen with an error message and a code.

    • The code can be used to identify the cause of the error.

    • Common caus...

  • Answered by AI
  • Q3. What's are the tools of back up?
  • Ans. 

    Tools for backup include software, hardware, and cloud-based solutions.

    • Backup software such as Acronis, Veeam, and Backup Exec

    • Hardware solutions like tape drives, external hard drives, and network-attached storage (NAS)

    • Cloud-based backup services like Amazon S3, Google Drive, and Microsoft OneDrive

    • Backup generators and uninterruptible power supplies (UPS) to ensure power continuity

    • Backup scripts and automation tools to

  • Answered by AI
  • Q4. How to configure internet?
  • Ans. 

    To configure internet, you need to set up network settings and connect to a network.

    • Check if your computer has a network adapter and if it's enabled

    • Connect to a network by selecting it from the list of available networks

    • Enter the network password if required

    • Configure network settings such as IP address, subnet mask, and default gateway

    • Test the internet connection by opening a web browser and visiting a website

  • Answered by AI
  • Q5. How DHCP works?
  • Ans. 

    DHCP assigns IP addresses to devices on a network automatically.

    • DHCP stands for Dynamic Host Configuration Protocol.

    • It allows devices to obtain IP addresses, subnet masks, default gateways, and DNS servers automatically.

    • DHCP servers lease IP addresses to devices for a specific amount of time.

    • DHCP uses a four-step process: Discover, Offer, Request, and Acknowledge.

    • DHCP can also be used to assign other network configurat

  • Answered by AI
  • Q6. How to test internet connectivity?
  • Ans. 

    To test internet connectivity, use ping command or visit a website.

    • Use ping command to check if there is a response from a website or IP address

    • Visit a website to check if it loads properly

    • Check network settings and cables

    • Use network diagnostic tools like traceroute or nslookup

  • Answered by AI
  • Q7. Described the ping commands?
  • Ans. 

    Ping command is used to test the connectivity between two devices on a network.

    • Ping sends an ICMP echo request to the target device and waits for a response.

    • It measures the round-trip time for the packet to reach the target and come back.

    • Ping can also be used to determine the IP address of a domain name.

    • Commonly used ping commands include ping -t (continuous ping) and ping -a (resolve IP address to hostname).

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do prepare well you can easily get qualified . you must be technically strong

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. How to implement antivirus?
  • Q2. Active directory

Bharat IT Services Interview FAQs

How many rounds are there in Bharat IT Services Engineer- Customer Support interview?
Bharat IT Services interview process usually has 1 rounds. The most common rounds in the Bharat IT Services interview process are Technical.
How to prepare for Bharat IT Services Engineer- Customer Support interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Bharat IT Services. The most common topics and skills that interviewers at Bharat IT Services expect are Application Support, Basic, Hardware, Management and Troubleshooting.
What are the top questions asked in Bharat IT Services Engineer- Customer Support interview?

Some of the top questions asked at the Bharat IT Services Engineer- Customer Support interview -

  1. Salary is reward of ones hardwork no matter what it is, but sucking blood of em...read more
  2. Hard disk dr...read more
  3. Mother bo...read more

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Bharat IT Services Engineer- Customer Support Interview Process

based on 3 interviews

Interview experience

3.7
  
Good
View more

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Bharat IT Services Engineer- Customer Support Salary
based on 129 salaries
₹1.2 L/yr - ₹3.5 L/yr
33% less than the average Engineer- Customer Support Salary in India
View more details

Bharat IT Services Engineer- Customer Support Reviews and Ratings

based on 43 reviews

3.0/5

Rating in categories

2.9

Skill development

3.2

Work-life balance

2.6

Salary

2.7

Job security

2.8

Company culture

2.4

Promotions

2.8

Work satisfaction

Explore 43 Reviews and Ratings
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