Bharat IT Services Engineer- Customer Support Interview Questions and Answers

Desktop troubleshooting involves identifying the problem, researching solutions, and implementing fixes.

• Gather information about the issue from the user

• Check for error messages or codes

• Research possible solutions online or in documentation

• Try basic troubleshooting steps such as restarting the computer or checking connections

• Implement more advanced solutions if basic steps do not work

• Test the solution to ensure the issu...read more

MAC address is a unique identifier assigned to network interfaces for communications on the physical network.

• MAC address stands for Media Access Control address.

• It is a 48-bit address assigned to network interfaces for communication on the physical network.

• It is used to uniquely identify devices on a network.

• The length size of a MAC address is 48 bits or 6 bytes.

• The first 24 bits of a MAC address represent the vendor o...read more

To share a network printer, install the printer driver on the host computer and share it with other computers on the network.

• Install the printer driver on the host computer

• Connect the printer to the host computer and turn it on

• Go to Control Panel > Devices and Printers > right-click on the printer > Printer properties > Sharing tab

• Check the box 'Share this printer'

• Give the printer a share name

• Click OK

• On the client comp...read more

To access a network computer using IP, use the Windows Run command or Command Prompt.

• Press Windows key + R and type the IP address in the Run dialog box

• Open Command Prompt and type 'ping [IP address]' to check connectivity

• Use Remote Desktop Connection to access the computer

• Map a network drive to access shared folders on the computer

Blue screen errors, also known as the Blue Screen of Death (BSOD), is a critical system error that causes the computer to crash.

• It is a critical system error that causes the computer to crash.

• It is also known as the Blue Screen of Death (BSOD).

• It is usually caused by hardware or software issues.

• It displays a blue screen with an error message and a code.

• The code can be used to identify the cause of the error.

• Common caus...read more

Tools for backup include software, hardware, and cloud-based solutions.

• Backup software such as Acronis, Veeam, and Backup Exec

• Hardware solutions like tape drives, external hard drives, and network-attached storage (NAS)

• Cloud-based backup services like Amazon S3, Google Drive, and Microsoft OneDrive

• Backup generators and uninterruptible power supplies (UPS) to ensure power continuity

• Backup scripts and automation tools to

To configure internet, you need to set up network settings and connect to a network.

• Check if your computer has a network adapter and if it's enabled

• Connect to a network by selecting it from the list of available networks

• Enter the network password if required

• Configure network settings such as IP address, subnet mask, and default gateway

• Test the internet connection by opening a web browser and visiting a website

DHCP assigns IP addresses to devices on a network automatically.

• DHCP stands for Dynamic Host Configuration Protocol.

• It allows devices to obtain IP addresses, subnet masks, default gateways, and DNS servers automatically.

• DHCP servers lease IP addresses to devices for a specific amount of time.

• DHCP uses a four-step process: Discover, Offer, Request, and Acknowledge.

• DHCP can also be used to assign other network configurat

To test internet connectivity, use ping command or visit a website.

• Use ping command to check if there is a response from a website or IP address

• Visit a website to check if it loads properly

• Check network settings and cables

• Use network diagnostic tools like traceroute or nslookup

Ping command is used to test the connectivity between two devices on a network.

• Ping sends an ICMP echo request to the target device and waits for a response.

• It measures the round-trip time for the packet to reach the target and come back.

• Ping can also be used to determine the IP address of a domain name.

• Commonly used ping commands include ping -t (continuous ping) and ping -a (resolve IP address to hostname).