Karvy Innotech Interview Questions, Process, and Tips

Q1. What is latest windows version and which kind of prints & scanner can you install?, do you how to configuration lotus notes & outlook, how to configuration vpn, global protect, sonic wall, forti client an...read more
Ans. 
The latest Windows version is Windows 10. I can install various types of printers and scanners, configure Lotus Notes and Outlook, set up VPNs like Global Protect, Sonic Wall, and FortiClient, troubleshoot mail configurations on mobile devices, work on incident management tools, troubleshoot network port issues, maintain compliance and security software, upgrade systems, resolve hardware failures, and collaborate with ...read more
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Q2. How to manage SLA and client requirement and how convince to user
Ans. 
Manage SLA and client requirements by setting clear expectations, prioritizing tasks, and communicating effectively with users.
• Establish clear SLAs with clients to define response times and resolution expectations.

• Prioritize tasks based on urgency and impact on business operations.

• Communicate regularly with users to provide updates on progress and manage expectations.

• Provide training and resources to help users underst...read more
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Q3. How to manage critical issue and situation during work
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Q1. How to provide good service to client
Ans. 
Good service to clients can be provided by being responsive, knowledgeable, and proactive.
• Respond promptly to client inquiries and issues

• Demonstrate expertise and knowledge in resolving technical problems

• Anticipate client needs and provide solutions before they are requested
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Q2. How to manage VIP user on first response
Ans. 
VIP users should receive priority support to ensure minimal downtime and maximum satisfaction.
• Establish a dedicated support line or email for VIP users to contact for immediate assistance

• Assign a specific team member or group to handle VIP user requests

• Implement a service level agreement (SLA) with guaranteed response times for VIP users

• Regularly communicate with VIP users to ensure their needs are being met and addres
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Q1. I have written everything in 1 round which i had given interview
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Q1. Basic questions from company side 1. Osi layers 2. Ipsec vpn 3. Ids/ips 4. Firewall 5. Bgp
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Q1. Interview from client side: 1. How do detect Malicious activities 2. How to identify compromised Endpoints 3. IDS/IPS 4. How to identify network is compromised
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Q1. Basic Port numbers of smtp dhcp
Ans. 
SMTP uses port 25, DHCP uses port 67 and 68
• SMTP uses port 25 for sending email messages

• DHCP uses port 67 and 68 for dynamic IP address assignment
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Q2. Problems related to blue dump error
Ans. RAM, hard disc failure, incompatible software
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Q1. Hardware software Troubleshooting
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Q1. Desktop related like how to join domain exc.
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Q2. Personal information
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Your qualifications metter question and experience related all questions, basic background Inquiries etc.

Q1. Your selected job profile questions
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Q2. Depending on the your behaviour speek language
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