Karvy Innotech Interview Questions, Process, and Tips

A VLAN is a virtual LAN that allows for the segmentation of network traffic to improve performance, security, and manageability.

• VLANs divide a physical network into multiple logical networks, each with its own broadcast domain.

• Devices within the same VLAN can communicate with each other as if they were connected to the same physical network.

• VLANs can be configured to isolate sensitive data or specific types of traffic ...read more

HSRP stands for Hot Standby Router Protocol, used for providing high availability in a network by allowing two or more routers to work together in a group.

• HSRP is a Cisco proprietary protocol used for redundancy in a network.

• It allows multiple routers to work together in a group, with one router being the active router and the others as standby routers.

• If the active router fails, one of the standby routers takes over a...read more

The latest Windows version is Windows 10. I can install various types of printers and scanners, configure Lotus Notes and Outlook, set up VPNs like Global Protect, Sonic Wall, and FortiClient, troubleshoot mail configurations on mobile devices, work on incident management tools, troubleshoot network port issues, maintain compliance and security software, upgrade systems, resolve hardware failures, and collaborate with ...read more

Manage SLA and client requirements by setting clear expectations, prioritizing tasks, and communicating effectively with users.

• Establish clear SLAs with clients to define response times and resolution expectations.

• Prioritize tasks based on urgency and impact on business operations.

• Communicate regularly with users to provide updates on progress and manage expectations.

• Provide training and resources to help users underst...read more

Good service to clients can be provided by being responsive, knowledgeable, and proactive.

• Respond promptly to client inquiries and issues

• Demonstrate expertise and knowledge in resolving technical problems

• Anticipate client needs and provide solutions before they are requested

VIP users should receive priority support to ensure minimal downtime and maximum satisfaction.

• Establish a dedicated support line or email for VIP users to contact for immediate assistance

• Assign a specific team member or group to handle VIP user requests

• Implement a service level agreement (SLA) with guaranteed response times for VIP users

• Regularly communicate with VIP users to ensure their needs are being met and addres

SMTP uses port 25, DHCP uses port 67 and 68

• SMTP uses port 25 for sending email messages

• DHCP uses port 67 and 68 for dynamic IP address assignment