Karvy Innotech Technical Support Engineer Interview Questions and Answers

A domain is a network of computers and devices that are managed as a single entity.

• A domain is a collection of computers and devices that share a common security and administration policy.

• A domain controller is a server that manages the security and authentication of users and computers in the domain.

• To add a system to a domain, the system must be configured to use the domain controller as its primary DNS server and th...read more

Active Directory is a Microsoft service that manages network resources and user accounts.

• It is used to authenticate and authorize users and computers in a Windows domain network.

• It stores information about users, groups, computers, and other network objects.

• It provides a centralized location for managing network resources and security policies.

• It allows administrators to delegate administrative tasks to specific users ...read more

Provided technical support to customers, resolved issues, and escalated complex problems.

• Assisted customers with troubleshooting technical issues over phone, email, and chat

• Resolved hardware and software problems by providing step-by-step instructions

• Escalated complex issues to higher level support teams for resolution

• Documented customer interactions and solutions in ticketing system