Karvy Innotech Senior Desktop Support Engineer Interview Questions, Process, and Tips

Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.

• Assisting users with hardware and software issues

• Troubleshooting technical problems

• Providing guidance on how to use technology effectively

• Resolving network connectivity issues

• Offering support for system upgrades and installations

Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.

• Identifying the issue or problem

• Gathering information and data related to the issue

• Analyzing the information to determine possible causes

• Testing and implementing solutions to resolve the issue

• Verifying that the issue has been resolved

Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.

• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Isolate the problem by narrowing down possible causes

• Implement a solution based on the identified cause

• Test the solution to ensure the issue is resolved

The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.

• To achieve its goals and objectives

• To fulfill its mission

• To provide value to its stakeholders

RJ-45 and RJ-11 connectors differ in the number of pins and the OSI layer they operate on.

• RJ-45 has 8 pins while RJ-11 has 4 or 6 pins.

• RJ-45 operates on the Physical and Data Link layers of the OSI model.

• RJ-11 operates on the Physical layer of the OSI model.

• RJ-45 is used for Ethernet connections while RJ-11 is used for telephone connections.

Workgroup is a peer-to-peer network while domain is a centralized network managed by a domain controller.

• Workgroup is suitable for small networks while domain is suitable for large networks.

• In workgroup, each computer has its own user accounts while in domain, user accounts are managed centrally.

• Domain provides better security and easier management of resources.

• Workgroup does not have a centralized authentication syste...read more

To make a bootable pendrive, use a tool like Rufus or Windows Media Creation Tool.

• Download and install a bootable USB tool like Rufus or Windows Media Creation Tool

• Insert the USB drive and select it in the tool

• Select the ISO file or operating system you want to make bootable

• Click on the 'Start' button and wait for the process to complete

• Once done, restart your computer and boot from the USB drive

A network is a group of interconnected devices that can communicate and share resources. There are two types of networks: LAN and WAN.

• A LAN (Local Area Network) is a network that covers a small area, such as a home, office, or building.

• A WAN (Wide Area Network) is a network that covers a large geographical area, such as a city, country, or even the world.

• Other types of networks include WLAN (Wireless Local Area Network...read more

TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.

• TCP is a connection-oriented protocol that provides reliable communication between devices on a network.

• If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.

• OST (Offline ...read more

OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.

• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more

OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.

• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more

I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.

• Bachelor's degree in Computer Science

• 3 years of experience in desktop support

I have 5 years of experience in Desktop Support roles.

• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills

My preferred salary is negotiable based on the responsibilities and benefits offered.

• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities

IP stands for Internet Protocol. It is a unique numerical address assigned to each device connected to a computer network.

• IP is used to identify and locate devices on a network.

• There are two versions of IP: IPv4 and IPv6.

• IPv4 uses a 32-bit address and is the most widely used version.

• IPv6 uses a 128-bit address and provides a larger address space.

• Examples of IP addresses: 192.168.0.1 (IPv4) and 2001:0db8:85a3:0000:0000:

Yes, I am comfortable with flexi shifts.

• I am willing to work flexible hours to ensure smooth operations.

• I understand the importance of being available during peak hours.

• I have experience working in shifts and can adapt to changing schedules.

• I am committed to meeting the needs of the team and the organization.

Outlook is a personal information manager and email client developed by Microsoft. Outlook 365 is a cloud-based subscription service of Outlook.

• Outlook is a software application used for managing personal information such as emails, calendars, contacts, and tasks.

• It allows users to send, receive, and organize emails from multiple email accounts.

• Outlook provides features like calendar management, task tracking, note-tak...read more

Client OS is used by end-users to interact with the computer while Server OS is used to manage resources and provide services to clients.

• Client OS is designed for personal computers and laptops, such as Windows 10, macOS, and Ubuntu.

• Server OS is designed for servers, such as Windows Server, Linux Server, and Unix.

• Client OS provides a graphical user interface (GUI) for end-users to interact with the computer, while Serv...read more