Karvy Innotech Senior Desktop Support Engineer Interview Questions, Process, and Tips

Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.

• Assisting users with hardware and software issues

• Troubleshooting technical problems

• Providing guidance on how to use technology effectively

• Resolving network connectivity issues

• Offering support for system upgrades and installations

Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.

• Identifying the issue or problem

• Gathering information and data related to the issue

• Analyzing the information to determine possible causes

• Testing and implementing solutions to resolve the issue

• Verifying that the issue has been resolved

Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.

• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Isolate the problem by narrowing down possible causes

• Implement a solution based on the identified cause

• Test the solution to ensure the issue is resolved

The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.

• To achieve its goals and objectives

• To fulfill its mission

• To provide value to its stakeholders

Outlook is a personal information manager from Microsoft, primarily used for email, calendar, and task management.

• Email Management: Send, receive, and organize emails with folders and rules.

• Calendar: Schedule appointments, set reminders, and share calendars with others.

• Task Management: Create and track tasks and to-do lists.

• Contacts: Store and manage contact information for easy access.

• Integration: Works seamlessly wit...read more

Active Directory is a directory service developed by Microsoft for Windows domain networks, managing users and resources.

• Centralized management of users, computers, and other resources in a network.

• Uses a hierarchical structure with domains, trees, and forests.

• Supports authentication and authorization through protocols like Kerberos.

• Allows for Group Policy management to enforce security settings and software deployment...read more

Configuring Outlook involves setting up email accounts, adjusting settings, and ensuring connectivity for optimal use.

• Open Outlook and go to 'File' > 'Account Settings' > 'Account Settings'.

• Click 'New' to add a new email account and select 'Email Account'.

• Enter your name, email address, and password, then click 'Next'.

• Outlook will attempt to configure your account automatically; if it fails, select 'Manual setup'...read more

Creating OST and PST files in Outlook helps manage emails and data storage efficiently.

• OST (Offline Storage Table) is created when you set up an Exchange account in Outlook.

• PST (Personal Storage Table) can be created by exporting data from Outlook.

• To create a PST file, go to File > Open & Export > Import/Export > Export to a file > Outlook Data File (.pst).

• For OST, it is automatically generated when you...read more

DHCP assigns IP addresses dynamically, while DNS translates domain names into IP addresses.

• DHCP (Dynamic Host Configuration Protocol) automates IP address assignment.

• Example: A device connects to a network and receives an IP address from the DHCP server.

• DNS (Domain Name System) resolves human-readable domain names to IP addresses.

• Example: Typing 'www.example.com' in a browser translates to an IP address like '192.0.2.1...read more