Karvy Innotech Senior Desktop Support Engineer Interview Questions, Process, and Tips

RJ-45 and RJ-11 connectors differ in the number of pins and the OSI layer they operate on.

• RJ-45 has 8 pins while RJ-11 has 4 or 6 pins.

• RJ-45 operates on the Physical and Data Link layers of the OSI model.

• RJ-11 operates on the Physical layer of the OSI model.

• RJ-45 is used for Ethernet connections while RJ-11 is used for telephone connections.

Workgroup is a peer-to-peer network while domain is a centralized network managed by a domain controller.

• Workgroup is suitable for small networks while domain is suitable for large networks.

• In workgroup, each computer has its own user accounts while in domain, user accounts are managed centrally.

• Domain provides better security and easier management of resources.

• Workgroup does not have a centralized authentication syste...read more

To make a bootable pendrive, use a tool like Rufus or Windows Media Creation Tool.

• Download and install a bootable USB tool like Rufus or Windows Media Creation Tool

• Insert the USB drive and select it in the tool

• Select the ISO file or operating system you want to make bootable

• Click on the 'Start' button and wait for the process to complete

• Once done, restart your computer and boot from the USB drive

A network is a group of interconnected devices that can communicate and share resources. There are two types of networks: LAN and WAN.

• A LAN (Local Area Network) is a network that covers a small area, such as a home, office, or building.

• A WAN (Wide Area Network) is a network that covers a large geographical area, such as a city, country, or even the world.

• Other types of networks include WLAN (Wireless Local Area Network...read more

OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.

• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more

OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.

• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more

I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.

• Bachelor's degree in Computer Science

• 3 years of experience in desktop support

I have 5 years of experience in Desktop Support roles.

• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills

My preferred salary is negotiable based on the responsibilities and benefits offered.

• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities

A domain is a network of computers and devices that are managed as a single entity.

• A domain is a collection of computers and devices that share a common security and administration policy.

• A domain controller is a server that manages the security and authentication of users and computers in the domain.

• To add a system to a domain, the system must be configured to use the domain controller as its primary DNS server and th...read more

Active Directory is a Microsoft service that manages network resources and user accounts.

• It is used to authenticate and authorize users and computers in a Windows domain network.

• It stores information about users, groups, computers, and other network objects.

• It provides a centralized location for managing network resources and security policies.

• It allows administrators to delegate administrative tasks to specific users ...read more

To add an endpoint asset in a domain, add it to the Active Directory. To add a printer, connect it to the network and install the drivers. To resolve a paper jam, follow the printer's manual. Basic knowledge of IP and networking is required.

• To add an endpoint asset in a domain, go to Active Directory Users and Computers, right-click on the domain, and select 'New Computer'.

• To add a printer, connect it to the network an...read more

I am a highly skilled and experienced Desktop Support Engineer with a passion for solving technical issues and providing excellent customer service.

• I have a Bachelor's degree in Computer Science and 5 years of experience in desktop support.

• I am proficient in troubleshooting hardware and software issues, including operating systems, applications, and network connectivity.

• I have a strong knowledge of Active Directory, Mi...read more

A domain is a group of computers and devices on a network that are administered as a unit with common rules and procedures.

• A domain is a logical grouping of network resources such as computers, printers, and servers.

• It allows for centralized management of users, computers, and security policies.

• Domains are typically used in business environments to provide a secure and organized network infrastructure.

• An example of a d...read more

Different types of RAM include DDR, DDR2, DDR3, DDR4, and SDRAM.

• DDR (Double Data Rate) RAM is the most common type used in desktop computers.

• DDR2 RAM is an older version with slower speeds compared to DDR3 and DDR4.

• DDR3 RAM is faster and more power-efficient than DDR2.

• DDR4 RAM is the latest standard, offering higher speeds and larger capacities.

• SDRAM (Synchronous Dynamic Random Access Memory) is an older type used in o

Data backup can be taken using various methods depending on the type of data and storage medium.

• Identify the type of data and storage medium

• Choose a backup method such as full, incremental or differential

• Select a backup location such as external hard drive, cloud storage or tape drive

• Schedule regular backups to ensure data is up-to-date

• Test the backup to ensure it can be restored in case of data loss

To install an operating system, you need to boot from a bootable media and follow the installation wizard.

• Create a bootable media (USB, DVD, etc.) with the operating system image

• Insert the bootable media into the computer and restart it

• Press the key to enter the boot menu (usually F12 or Del)

• Select the bootable media from the list of boot devices

• Follow the installation wizard and choose the installation options (langua...read more

BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a fatal system error occurs.

• BSOD is a critical error that causes the computer to crash and display a blue screen with error codes.

• It is usually caused by hardware or software issues, such as faulty drivers, incompatible software, or hardware failures.

• BSOD can prevent the computer from booting up properly and may requ...read more

I am expecting a salary that is competitive and reflective of my skills and experience in desktop support engineering.

• I am looking for a salary that aligns with industry standards and the responsibilities of the role.

• I have researched the average salary range for desktop support engineers in this location.

• I am open to negotiation based on the overall compensation package, including benefits and opportunities for growth...read more