Ben Franklin Opticians Customer Care Executive Interview Questions and Answers for Freshers

Q1. What was your last job and were your responsibilities during that role?
Ans. 
I was a Customer Service Representative at XYZ Company.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Processed orders and returns

• Provided product information and assistance to customers

• Maintained accurate records of customer interactions and transactions
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TL's interview session.

Basic apptitude and resonig question were asked

Q1. No technical question asking only for behaverioal question firstly about you self and why should i hire you
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Q2. Why you want to join this
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Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Tell me about yourself.
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Comprehension reading & answering questions,Synonyms,Antonyms,Maths.

Q1. Tell me about yourself, Previous job profile & reason to change job
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Q1. Job profile at Accurex in brief, About your family background in brief
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Q1. Ask about previous experience
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Q2. Ask questions in your resumes
Ans. Kindly prepare for overall your resume
Answered by cuddlypeach
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Q1. What was your last job, and what were your responsibilities during that role?
Ans. 
I was a Customer Service Representative at a telecommunications company.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Provided product information and assistance with billing inquiries

• Processed orders and returns

• Maintained accurate customer records and documentation
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Q2. In which field are you comfortable working with us?
Ans. 
I am comfortable working in the field of customer service and support.
• Experienced in handling customer inquiries and complaints

• Skilled in providing solutions and assistance to customers

• Proficient in using customer service software and tools
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TLs interview session

Q1. How do you prioritize your work while managing Accounts Receivable inventory?
Ans. 
I prioritize work in Accounts Receivable by assessing urgency, impact, and aligning with strategic goals.
• Assess overdue accounts: Focus on accounts that are significantly overdue to minimize cash flow impact.

• Segment customers: Prioritize high-value customers or those with larger outstanding balances for follow-up.

• Utilize technology: Implement automated reminders for payment due dates to streamline collections.

• Regular r...read more
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Q2. How do you handle coding denials?
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Q3. What can you explain about authorization denial?
Ans. 
Authorization denial occurs when access to a resource is refused due to insufficient permissions or invalid credentials.
• Authorization denial can happen due to incorrect user roles, e.g., a guest trying to access admin features.

• It may occur when credentials are expired, such as a user attempting to log in with an outdated password.

• Network issues can lead to authorization denial, like a user being unable to connect to a ...read more
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Q1. How do you prioritize and manage multiple tasks and deadlines?
Ans. 
I prioritize tasks by urgency and impact, using tools and strategies to manage deadlines effectively.
• Assess urgency and importance: I use the Eisenhower Matrix to categorize tasks.

• Set clear deadlines: For example, I break down projects into smaller milestones with specific due dates.

• Utilize project management tools: I rely on tools like Asana or Trello to track progress and deadlines.

• Regularly review priorities: I cond...read more
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Q2. Can you describe your work experience?
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I am ex employee in BD so please consider for one to one with BM

Q1. Question about my achievements
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Q2. Question about my past history in BD
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Q3. My strength and weakness
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