Upload Button Icon Add office photos

Filter interviews by

Ben Franklin Opticians Customer Care Executive Interview Questions and Answers

Updated 11 Jul 2024

Ben Franklin Opticians Customer Care Executive Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. About personal details
  • Q2. About qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - Work hard to achieve good success even you face obstacles

Interview questions from similar companies

I applied via Job Portal and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Generally about previous experience and personal details

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell about current working day to day activities and our major contribution at organization

I applied via Indeed and was interviewed before Feb 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Tell me about yourself.
Round 3 - Aptitude Test 

Comprehension reading & answering questions,Synonyms,Antonyms,Maths.

Round 4 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself, Previous job profile & reason to change job
Round 5 - M.D's Round 

(1 Question)

  • Q1. Job profile at Accurex in brief, About your family background in brief

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident all times.Be positive, Be very transparent in communicating things including salary to HR.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Ask about previous experience
  • Q2. Ask questions in your resumes
  • Ans. Kindly prepare for overall your resume
  • Answered by cuddlypeach

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak boldly what ever you know about you and your profile
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - HR 

(2 Questions)

  • Q1. What was your last job, and what were your responsibilities during that role?
  • Ans. 

    I was a Customer Service Representative at a telecommunications company.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely manner

    • Provided product information and assistance with billing inquiries

    • Processed orders and returns

    • Maintained accurate customer records and documentation

  • Answered by AI
  • Q2. In which field are you comfortable working with us?
  • Ans. 

    I am comfortable working in the field of customer service and support.

    • Experienced in handling customer inquiries and complaints

    • Skilled in providing solutions and assistance to customers

    • Proficient in using customer service software and tools

  • Answered by AI
Round 2 - Group Discussion 

TLs interview session

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Jan 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic apptitude and resonig question were asked

Round 2 - HR 

(2 Questions)

  • Q1. No technical question asking only for behaverioal question firstly about you self and why should i hire you
  • Q2. Why you want to join this

Interview Preparation Tips

Interview preparation tips for other job seekers - dont panic answer the question with honesty they were asked only about you
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - HR 

(1 Question)

  • Q1. What was your last job and were your responsibilities during that role?
  • Ans. 

    I was a Customer Service Representative at XYZ Company.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely manner

    • Processed orders and returns

    • Provided product information and assistance to customers

    • Maintained accurate records of customer interactions and transactions

  • Answered by AI
Round 2 - Group Discussion 

TL's interview session.

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. How do you prioritize your work while managing Accounts Receivable inventory?
  • Ans. 

    I prioritize work in Accounts Receivable by assessing urgency, impact, and aligning with strategic goals.

    • Assess overdue accounts: Focus on accounts that are significantly overdue to minimize cash flow impact.

    • Segment customers: Prioritize high-value customers or those with larger outstanding balances for follow-up.

    • Utilize technology: Implement automated reminders for payment due dates to streamline collections.

    • Regular r...

  • Answered by AI
  • Q2. How do you handle coding denials?
  • Q3. What can you explain about authorization denial?
  • Ans. 

    Authorization denial occurs when access to a resource is refused due to insufficient permissions or invalid credentials.

    • Authorization denial can happen due to incorrect user roles, e.g., a guest trying to access admin features.

    • It may occur when credentials are expired, such as a user attempting to log in with an outdated password.

    • Network issues can lead to authorization denial, like a user being unable to connect to a ...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Apr 2024, where I was asked the following questions.

  • Q1. How do you prioritize and manage multiple tasks and deadlines?
  • Q2. Can you describe your work experience?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Apr 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. About experience and work culture of previous organizations
  • Ans. 7plus years in the industry with high achievements and definitely there i enjoyed working else how come i spend consistently for years long.
  • Answered Anonymously
  • Q2. If hired what changes can you bring to ur assigned territory
  • Ans. Definitely my growing nature will bring value addition to your organization with potential increases in sales by at least 20 to 30% growth
  • Answered Anonymously
Round 3 - One-on-one 

(2 Questions)

  • Q1. Why should we hire you by the CEO himself
  • Q2. Looking into my experience in the industry and my aptitude skills you can trust the level of changes i could bring upon in future in your organization
Round 4 - HR 

(1 Question)

  • Q1. Your salary expectations and expenses your getting in current organization
Round 5 - Aptitude Test 

Some of the management questions and some mcq of around 50 nos had to pen down

Interview Preparation Tips

Interview preparation tips for other job seekers - Be always positive in replying any interview questions you face . If not aware of something then politely say you are still to browse or bring into your spectrum

Ben Franklin Opticians Interview FAQs

How many rounds are there in Ben Franklin Opticians Customer Care Executive interview?
Ben Franklin Opticians interview process usually has 1 rounds. The most common rounds in the Ben Franklin Opticians interview process are Technical.

Tell us how to improve this page.

Ben Franklin Opticians Customer Care Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
View more

Interview Questions from Similar Companies

SMC Corporation Interview Questions
3.7
 • 28 Interviews
Unicorn DenMart Interview Questions
4.2
 • 20 Interviews
CPC Diagnostics Interview Questions
3.8
 • 10 Interviews
J Mitra And Co Interview Questions
3.7
 • 10 Interviews
Vision Rx Lab Interview Questions
4.0
 • 10 Interviews
View all
Ben Franklin Opticians Customer Care Executive Salary
based on 4 salaries
₹1.5 L/yr - ₹3 L/yr
11% less than the average Customer Care Executive Salary in India
View more details
Senior Sales Executive
109 salaries
unlock blur

₹2.1 L/yr - ₹4.7 L/yr

Sales Executive
103 salaries
unlock blur

₹1.5 L/yr - ₹4.5 L/yr

Counter Incharge
90 salaries
unlock blur

₹2.4 L/yr - ₹4.8 L/yr

Store Manager
41 salaries
unlock blur

₹2.4 L/yr - ₹5 L/yr

Counsellor
30 salaries
unlock blur

₹1 L/yr - ₹2.8 L/yr

Explore more salaries
Compare Ben Franklin Opticians with

Becton Dickinson

4.0
Compare

Romsons Group Of Industries

3.8
Compare

SMC Corporation

3.7
Compare

Accurex Biomedical

4.5
Compare
Did you find this page helpful?
Yes No
write
Share an Interview