Ben Franklin Opticians Customer Care Executive Interview Questions and Answers

Q1. Ask about previous experience
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Q2. Ask questions in your resumes
Ans. Kindly prepare for overall your resume
Answered by cuddlypeach
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Q1. What was your last job, and what were your responsibilities during that role?
Ans. 
I was a Customer Service Representative at a telecommunications company.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Provided product information and assistance with billing inquiries

• Processed orders and returns

• Maintained accurate customer records and documentation
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Q2. In which field are you comfortable working with us?
Ans. 
I am comfortable working in the field of customer service and support.
• Experienced in handling customer inquiries and complaints

• Skilled in providing solutions and assistance to customers

• Proficient in using customer service software and tools
Answered by AI
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TLs interview session

Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Tell me about yourself.
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Comprehension reading & answering questions,Synonyms,Antonyms,Maths.

Q1. Tell me about yourself, Previous job profile & reason to change job
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Q1. Job profile at Accurex in brief, About your family background in brief
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Basic apptitude and resonig question were asked

Q1. No technical question asking only for behaverioal question firstly about you self and why should i hire you
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Q2. Why you want to join this
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Q1. What was your last job and were your responsibilities during that role?
Ans. 
I was a Customer Service Representative at XYZ Company.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Processed orders and returns

• Provided product information and assistance to customers

• Maintained accurate records of customer interactions and transactions
Answered by AI
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TL's interview session.

Q1. How do you prioritize your work while managing Accounts Receivable inventory?
Ans. 
I prioritize work in Accounts Receivable by assessing urgency, impact, and aligning with strategic goals.
• Assess overdue accounts: Focus on accounts that are significantly overdue to minimize cash flow impact.

• Segment customers: Prioritize high-value customers or those with larger outstanding balances for follow-up.

• Utilize technology: Implement automated reminders for payment due dates to streamline collections.

• Regular r...read more
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Q2. How do you handle coding denials?
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Q3. What can you explain about authorization denial?
Ans. 
Authorization denial occurs when access to a resource is refused due to insufficient permissions or invalid credentials.
• Authorization denial can happen due to incorrect user roles, e.g., a guest trying to access admin features.

• It may occur when credentials are expired, such as a user attempting to log in with an outdated password.

• Network issues can lead to authorization denial, like a user being unable to connect to a ...read more
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Q1. How do you prioritize and manage multiple tasks and deadlines?
Ans. 
I prioritize tasks by urgency and impact, using tools and strategies to manage deadlines effectively.
• Assess urgency and importance: I use the Eisenhower Matrix to categorize tasks.

• Set clear deadlines: For example, I break down projects into smaller milestones with specific due dates.

• Utilize project management tools: I rely on tools like Asana or Trello to track progress and deadlines.

• Regularly review priorities: I cond...read more
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Q2. Can you describe your work experience?
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Q1. About experience and work culture of previous organizations
Ans. 7plus years in the industry with high achievements and definitely there i enjoyed working else how come i spend consistently for years long.
Answered Anonymously
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Q2. If hired what changes can you bring to ur assigned territory
Ans. Definitely my growing nature will bring value addition to your organization with potential increases in sales by at least 20 to 30% growth
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Q1. Why should we hire you by the CEO himself
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Q2. Looking into my experience in the industry and my aptitude skills you can trust the level of changes i could bring upon in future in your organization
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Q1. Your salary expectations and expenses your getting in current organization
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Some of the management questions and some mcq of around 50 nos had to pen down