Accurex Biomedical Customer Care Executive Interview Questions and Answers

Q1. What was your last job, and what were your responsibilities during that role?
Ans. 
I was a Customer Service Representative at a telecommunications company.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Provided product information and assistance with billing inquiries

• Processed orders and returns

• Maintained accurate customer records and documentation
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Q2. In which field are you comfortable working with us?
Ans. 
I am comfortable working in the field of customer service and support.
• Experienced in handling customer inquiries and complaints

• Skilled in providing solutions and assistance to customers

• Proficient in using customer service software and tools
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TLs interview session

Basic apptitude and resonig question were asked

Q1. No technical question asking only for behaverioal question firstly about you self and why should i hire you
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Q2. Why you want to join this
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Q1. What was your last job and were your responsibilities during that role?
Ans. 
I was a Customer Service Representative at XYZ Company.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Processed orders and returns

• Provided product information and assistance to customers

• Maintained accurate records of customer interactions and transactions
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TL's interview session.

Q1. Ask about previous experience
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Q2. Ask questions in your resumes
Ans. Kindly prepare for overall your resume
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Q1. About personal details
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Q2. About qualifications
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Q1. How do you prioritize your work while managing Accounts Receivable inventory?
Ans. 
I prioritize work in Accounts Receivable by assessing urgency, impact, and aligning with strategic goals.
• Assess overdue accounts: Focus on accounts that are significantly overdue to minimize cash flow impact.

• Segment customers: Prioritize high-value customers or those with larger outstanding balances for follow-up.

• Utilize technology: Implement automated reminders for payment due dates to streamline collections.

• Regular r...read more
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Q2. How do you handle coding denials?
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Q3. What can you explain about authorization denial?
Ans. 
Authorization denial occurs when access to a resource is refused due to insufficient permissions or invalid credentials.
• Authorization denial can happen due to incorrect user roles, e.g., a guest trying to access admin features.

• It may occur when credentials are expired, such as a user attempting to log in with an outdated password.

• Network issues can lead to authorization denial, like a user being unable to connect to a ...read more
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Q1. About my selfand my qualifications
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Q2. My last company expirence and what you know about tha unicorn denmart,
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Q1. What is diode, How to convert ac to dc Hows Microprocessor works What us transister Ac motor dc motor working Power supply work ac supply or dc supply What is rasistnace and hows to work Resistance color c...read more
Ans. 
A diode is a semiconductor device that allows current to flow in one direction only. AC can be converted to DC using rectifiers. Microprocessors process data using logic circuits. Transistors amplify or switch electronic signals. AC motors run on alternating current while DC motors run on direct current. Power supplies can work with both AC and DC inputs. Resistance is the opposition to the flow of electric current. Re...read more
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Q2. How to work relay,
Ans. 
Relays are electrically operated switches used to control high power devices with low power signals.
• Relays consist of a coil, an armature, and one or more contacts.

• When current flows through the coil, it creates a magnetic field that attracts the armature, closing the contacts.

• Relays are commonly used in control circuits to switch high power devices such as motors, lights, and heaters.

• They can be used to isolate contro...read more
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Q1. How can we convert power Ac to DC
Ans. 
Power can be converted from AC to DC using a rectifier circuit.
• Use a rectifier circuit to convert AC to DC

• Rectifier circuit consists of diodes which allow current to flow in one direction only

• Examples of rectifier circuits include half-wave, full-wave, and bridge rectifiers
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Q2. What is the required pressure for a dental chair
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