Accurex Biomedical Customer Care Executive Interview Questions and Answers

Q1. What was your last job and were your responsibilities during that role?
Ans. 
I was a Customer Service Representative at XYZ Company.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Processed orders and returns

• Provided product information and assistance to customers

• Maintained accurate records of customer interactions and transactions
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TL's interview session.

Basic apptitude and resonig question were asked

Q1. No technical question asking only for behaverioal question firstly about you self and why should i hire you
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Q2. Why you want to join this
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Q1. Ask about previous experience
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Q2. Ask questions in your resumes
Ans. Kindly prepare for overall your resume
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Q1. What was your last job, and what were your responsibilities during that role?
Ans. 
I was a Customer Service Representative at a telecommunications company.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Provided product information and assistance with billing inquiries

• Processed orders and returns

• Maintained accurate customer records and documentation
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Q2. In which field are you comfortable working with us?
Ans. 
I am comfortable working in the field of customer service and support.
• Experienced in handling customer inquiries and complaints

• Skilled in providing solutions and assistance to customers

• Proficient in using customer service software and tools
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TLs interview session

Q1. About personal details
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Q2. About qualifications
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Q1. How do you prioritize your work while managing Accounts Receivable inventory?
Ans. 
I prioritize work in Accounts Receivable by assessing urgency, impact, and aligning with strategic goals.
• Assess overdue accounts: Focus on accounts that are significantly overdue to minimize cash flow impact.

• Segment customers: Prioritize high-value customers or those with larger outstanding balances for follow-up.

• Utilize technology: Implement automated reminders for payment due dates to streamline collections.

• Regular r...read more
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Q2. How do you handle coding denials?
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Q3. What can you explain about authorization denial?
Ans. 
Authorization denial occurs when access to a resource is refused due to insufficient permissions or invalid credentials.
• Authorization denial can happen due to incorrect user roles, e.g., a guest trying to access admin features.

• It may occur when credentials are expired, such as a user attempting to log in with an outdated password.

• Network issues can lead to authorization denial, like a user being unable to connect to a ...read more
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Q1. How do you prioritize and manage multiple tasks and deadlines?
Ans. 
I prioritize tasks by urgency and impact, using tools and strategies to manage deadlines effectively.
• Assess urgency and importance: I use the Eisenhower Matrix to categorize tasks.

• Set clear deadlines: For example, I break down projects into smaller milestones with specific due dates.

• Utilize project management tools: I rely on tools like Asana or Trello to track progress and deadlines.

• Regularly review priorities: I cond...read more
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Q2. Can you describe your work experience?
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Q1. What is sin wave
Ans. 
A sin wave is a mathematical curve that oscillates between a maximum and minimum value, following a smooth, repetitive pattern.
• A sin wave is a type of waveform that represents periodic oscillations.

• It is characterized by a smooth, repetitive pattern that oscillates between a maximum and minimum value.

• Sin waves are commonly used in signal processing, communications, and various other fields.

• Examples of sin waves include...read more
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Q2. What is current flow
Ans. 
Current flow is the movement of electric charge through a conductor.
• Current flow is the movement of electric charge in a closed circuit.

• It is measured in Amperes (A).

• The direction of current flow is from positive to negative terminal of a battery.

• Resistance in a circuit affects the flow of current.

• Example: When you turn on a light switch, current flows through the circuit and the light turns on.
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