AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
BASF Customer Support Executive Interview Questions and Answers
BASF Customer Support Executive Interview Experiences
1 interview found
karthick k
I was interviewed before Jan 2024.
Paint shop overall process Like PT AND ED &SEALER & TOP COAT
(2 Questions)
- Q1. How to manage the customer line
- Ans.
Managing the customer line involves effective communication, organization, and prioritization.
Ensure clear communication with customers regarding wait times and updates
Implement a queuing system to manage customer flow efficiently
Train staff to handle customer inquiries and issues promptly
Prioritize urgent cases while maintaining fairness and transparency
Utilize technology such as CRM systems to track customer interact
- Q2. How to relationship with customer end and how to quality issues solved shortly .
- Ans.
Building strong relationships with customers and resolving quality issues promptly are key aspects of customer support.
Maintain open communication with customers to understand their needs and concerns
Provide timely and effective solutions to quality issues to ensure customer satisfaction
Follow up with customers to ensure their issues have been resolved to their satisfaction
Implement feedback from customers to improve o...
Top trending discussions
Interview questions from similar companies
I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. What is sales
- Ans.
Sales is the process of persuading a potential customer to purchase a product or service.
Sales involves identifying potential customers and their needs
Salespeople use various techniques to convince customers to buy
Sales requires building relationships with customers to encourage repeat business
Sales can involve both face-to-face interactions and online transactions
Examples of sales include selling cars, insurance, and
- Q2. Some calculations
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
LANXESS India Private Limited
Anonymous
posted on 29 May 2022
I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.
(1 Question)
- Q1. How handle import and export documentation
- Ans.
Import and export documentation requires attention to detail and knowledge of regulations.
Ensure all necessary documents are obtained and accurately completed
Verify compliance with import/export regulations
Coordinate with customs brokers and freight forwarders
Maintain organized records for future reference
Examples: commercial invoices, bills of lading, packing lists, certificates of origin
(1 Question)
- Q1. How to handled documentation
- Ans.
Documentation should be handled with care and attention to detail.
Ensure all necessary documents are collected and organized
Maintain accurate and up-to-date records
Follow company policies and procedures for document handling
Protect sensitive information and maintain confidentiality
Be thorough and detail-oriented when reviewing and processing documents
Interview Preparation Tips
I applied via LinkedIn and was interviewed before Oct 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Intro, overall experience summary, transactions used, business standard questions nothing out of the box questions
Interview Preparation Tips
Highest importance given to core values. If you can display you are a right match for Dupont's core values there are fair chances you will be hired.
Customer Service Executive Interview Questions & Answers
LANXESS India Private Limited
sajid Shabbir Ansari
posted on 31 Oct 2022
I was interviewed in Oct 2022.
How to solve problems when company suffering in market
(2 Questions)
- Q1. What to do for better team bonding
- Q2. What is a better role for company
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jan 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Commonly interviewer asked fst question about self introduction either family information...
- Q2. Tel me about the po and non po in sap
- Ans.
PO and Non-PO are two types of procurement processes in SAP.
PO (Purchase Order) is a formal document that is used to request goods or services from a vendor.
Non-PO procurement is a process where goods or services are procured without a purchase order.
Non-PO procurement can be done through various methods such as corporate credit cards, petty cash, or blanket purchase orders.
PO procurement is a more formal and structure...
- Q3. 2 way and 3 way, what is the credit memo, what do u have to observe into before of the posting invoice posting.
- Ans.
Explaining 2 way and 3 way, credit memo and observations before posting an invoice.
2 way matching involves matching the invoice with the purchase order
3 way matching involves matching the invoice with the purchase order and the receiving report
Credit memo is a document issued by the seller to the buyer, indicating a reduction in the amount due to the buyer
Before posting an invoice, one should ensure that the invoice is...
- Q4. How to rectify the duplicate invoice postings... In sap
- Ans.
To rectify duplicate invoice postings in SAP, follow these steps:
Identify the duplicate invoices using transaction code FB03
Reverse the duplicate invoices using transaction code FB08
Check the vendor account balance to ensure accuracy
Investigate the root cause of the duplicate postings and implement preventative measures
Consider implementing a duplicate invoice detection tool
Interview Preparation Tips
Skills evaluated in this interview
Customer Service Executive Interview Questions & Answers
Dow Chemical International Private Limited
Anonymous
posted on 8 Feb 2024
I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.
(3 Questions)
- Q1. Quetions related Customer complaints like how you will handle queries
- Q2. Scenarios related with Customer complaints
- Q3. Hypothetical Scenarios
Software Developer Interview Questions & Answers
Eastman Chemical Company
Anonymous
posted on 11 Apr 2024
Selected
I applied via LinkedIn and was interviewed before Apr 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Complete Technical questions of the skill set which you applied
- Q2. Asked about sql queries
GD with couterpart people
Intern Interview Questions & Answers
Dow Chemical International Private Limited
posted on 15 Feb 2022
(1 Question)
- Q1. 1) Introduce yourself 2) Basic technical questions 3) Why choose Dow 4) Where you see yourself after 5 years 5) Basic fundamental and Logical quetions
Interview Preparation Tips
2) Speak in english
3) keep patience, lengthy process
Intern Interview Questions & Answers
Dow Chemical International Private Limited
Anonymous
posted on 26 Aug 2023
I applied via Campus Placement and was interviewed in Feb 2023. There were 4 interview rounds.
(1 Question)
- Q1. General aptitude, instrumentation questions
3 different topics-food and culture pros and cons
(1 Question)
- Q1. About flowmwters
BASF Interview FAQs
Tell us how to improve this page.
BASF Interviews By Designations
- BASF Territory Manager Interview Questions
- BASF Marketing Officer Interview Questions
- BASF Marketing Manager Interview Questions
- BASF Project Engineer Interview Questions
- BASF Assistant Manager Interview Questions
- BASF Quality Assurance/Quality Control Manager Interview Questions
- BASF Territory Sales Manager Interview Questions
- BASF Consultant Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Support Associate Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Customer Service Representative Interview Questions
- Show more
BASF Customer Support Executive Interview Process
based on 1 interview
Interview experience
Interview Questions from Similar Companies
Fast track your campus placements
|
Assistant Manager
103
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Executive Production
41
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Development Officer
39
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Deputy Manager
28
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Field Development Officer
25
salaries
| ₹0 L/yr - ₹0 L/yr |
Dow Chemical International Private Limited
DuPont
AkzoNobel
LANXESS India Private Limited
- Home >
- Interviews >
- BASF Interview Questions >
- BASF Customer Support Executive Interview Questions
