2 BASF Customer Support Executive Interview Questions & Answers | Complete Prep Guide 2025

BASF Customer Support Executive Interview Experiences

1 interview found

Customer Support Executive Interview Questions & Answers

karthick k

posted on 29 Jan 2025

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Not Selected

I was interviewed before Jan 2024.

Round 1 - Coding Test

Paint shop overall process Like PT AND ED &SEALER & TOP COAT

Round 2 - Technical

(2 Questions)

Q1. How to manage the customer line

Ans.

Managing the customer line involves effective communication, organization, and prioritization.

Ensure clear communication with customers regarding wait times and updates
Implement a queuing system to manage customer flow efficiently
Train staff to handle customer inquiries and issues promptly
Prioritize urgent cases while maintaining fairness and transparency
Utilize technology such as CRM systems to track customer interact

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Q2. How to relationship with customer end and how to quality issues solved shortly .

Ans.

Building strong relationships with customers and resolving quality issues promptly are key aspects of customer support.

Maintain open communication with customers to understand their needs and concerns
Provide timely and effective solutions to quality issues to ensure customer satisfaction
Follow up with customers to ensure their issues have been resolved to their satisfaction
Implement feedback from customers to improve o...

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Top trending discussions

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Not Satisfied with my current job role. Seeking Advice for a career switch to finance.

Hello, I have been working in a paint company for the last 2 years but am not satisfied w... read more

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Interview questions from similar companies

Sales Executive Interview Questions & Answers

AkzoNobel

Anonymous

posted on 26 Apr 2021

I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. What is sales

Ans.

Sales is the process of persuading a potential customer to purchase a product or service.

Sales involves identifying potential customers and their needs
Salespeople use various techniques to convince customers to buy
Sales requires building relationships with customers to encourage repeat business
Sales can involve both face-to-face interactions and online transactions
Examples of sales include selling cars, insurance, and

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Q2. Some calculations

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Interview Preparation Tips

Interview preparation tips for other job seekers - be confident about your answers..answers should be to the point not any lengthy answers

Customer Service Executive Interview Questions & Answers

LANXESS India Private Limited

Anonymous

posted on 29 May 2022

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. How handle import and export documentation

Ans.

Import and export documentation requires attention to detail and knowledge of regulations.

Ensure all necessary documents are obtained and accurately completed
Verify compliance with import/export regulations
Coordinate with customs brokers and freight forwarders
Maintain organized records for future reference
Examples: commercial invoices, bills of lading, packing lists, certificates of origin

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Round 2 - One-on-one

(1 Question)

Q1. How to handled documentation

Ans.

Documentation should be handled with care and attention to detail.

Ensure all necessary documents are collected and organized
Maintain accurate and up-to-date records
Follow company policies and procedures for document handling
Protect sensitive information and maintain confidentiality
Be thorough and detail-oriented when reviewing and processing documents

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Interview Preparation Tips

Interview preparation tips for other job seekers - I need documentation job for importer company

Customer Service Representative Interview Questions & Answers

DuPont

Anonymous

posted on 6 Oct 2021

I applied via LinkedIn and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Intro, overall experience summary, transactions used, business standard questions nothing out of the box questions

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be Candid. Fairly easy Interview questions. Mostly asked about process and transactions used.
Highest importance given to core values. If you can display you are a right match for Dupont's core values there are fair chances you will be hired.

Customer Service Executive Interview Questions & Answers

LANXESS India Private Limited

sajid Shabbir Ansari

posted on 31 Oct 2022

I was interviewed in Oct 2022.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

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Round 2 - Group Discussion

How to solve problems when company suffering in market

Round 3 - HR

(2 Questions)

Q1. What to do for better team bonding

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Q2. What is a better role for company

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Interview Preparation Tips

Interview preparation tips for other job seekers - Kindly contact me XXXXX on this no I want work from home

Senior Executive Interview Questions & Answers

DuPont

Anonymous

posted on 24 Feb 2021

I applied via Naukri.com and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire

4 Questions

Q1. Commonly interviewer asked fst question about self introduction either family information...

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Q2. Tel me about the po and non po in sap

Ans.

PO and Non-PO are two types of procurement processes in SAP.

PO (Purchase Order) is a formal document that is used to request goods or services from a vendor.
Non-PO procurement is a process where goods or services are procured without a purchase order.
Non-PO procurement can be done through various methods such as corporate credit cards, petty cash, or blanket purchase orders.
PO procurement is a more formal and structure...

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Q3. 2 way and 3 way, what is the credit memo, what do u have to observe into before of the posting invoice posting.

Ans.

Explaining 2 way and 3 way, credit memo and observations before posting an invoice.

2 way matching involves matching the invoice with the purchase order
3 way matching involves matching the invoice with the purchase order and the receiving report
Credit memo is a document issued by the seller to the buyer, indicating a reduction in the amount due to the buyer
Before posting an invoice, one should ensure that the invoice is...

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Q4. How to rectify the duplicate invoice postings... In sap

Ans.

To rectify duplicate invoice postings in SAP, follow these steps:

Identify the duplicate invoices using transaction code FB03
Reverse the duplicate invoices using transaction code FB08
Check the vendor account balance to ensure accuracy
Investigate the root cause of the duplicate postings and implement preventative measures
Consider implementing a duplicate invoice detection tool

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident... It will be easy....

Skills evaluated in this interview

Customer Service Executive Interview Questions & Answers

Dow Chemical International Private Limited

Anonymous

posted on 8 Feb 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Result

I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one

(3 Questions)

Q1. Quetions related Customer complaints like how you will handle queries

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Q2. Scenarios related with Customer complaints

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Q3. Hypothetical Scenarios

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Intern Interview Questions & Answers

Evonik

Z Man

posted on 6 Feb 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

4-6 weeks

Result

Selected

I applied via LinkedIn and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Technical

(1 Question)

Q1. Previous Experience

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Intern Interview Questions & Answers

Dow Chemical International Private Limited

posted on 15 Feb 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

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Round 2 - Technical

(1 Question)

Q1. 1) Introduce yourself 2) Basic technical questions 3) Why choose Dow 4) Where you see yourself after 5 years 5) Basic fundamental and Logical quetions

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Interview Preparation Tips

Interview preparation tips for other job seekers - 1) Be confident
2) Speak in english
3) keep patience, lengthy process

Intern Interview Questions & Answers

Dow Chemical International Private Limited

Anonymous

posted on 26 Aug 2023

Interview experience

Good

Difficulty level

Process Duration

Result

Not Selected

I applied via Campus Placement and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Technical

(1 Question)

Q1. General aptitude, instrumentation questions

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Round 3 - Group Discussion

3 different topics-food and culture pros and cons

Round 4 - One-on-one

(1 Question)

Q1. About flowmwters

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BASF Interview FAQs

How many rounds are there in BASF Customer Support Executive interview?

BASF interview process usually has 2 rounds. The most common rounds in the BASF interview process are Coding Test and Technical.

What are the top questions asked in BASF Customer Support Executive interview?

Some of the top questions asked at the BASF Customer Support Executive interview -

How to relationship with customer end and how to quality issues solved shortl...read more
How to manage the customer l...read more

Assistant Manager 103 salaries	₹0 L/yr - ₹0 L/yr
Executive Production 41 salaries	₹0 L/yr - ₹0 L/yr
Development Officer 39 salaries	₹0 L/yr - ₹0 L/yr
Deputy Manager 28 salaries	₹0 L/yr - ₹0 L/yr
Field Development Officer 25 salaries	₹0 L/yr - ₹0 L/yr

BASF Customer Support Executive Interview Questions and Answers

BASF Customer Support Executive Interview Experiences

1 interview found

(2 Questions)

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