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LANXESS India Private Limited Customer Service Executive Interview Questions and Answers

Updated 31 Oct 2022

LANXESS India Private Limited Customer Service Executive Interview Experiences

2 interviews found

Customer Service Executive Interview Questions & Answers

user image sajid Shabbir Ansari

posted on 31 Oct 2022

I was interviewed in Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

How to solve problems when company suffering in market

Round 3 - HR 

(2 Questions)

  • Q1. What to do for better team bonding
  • Q2. What is a better role for company

Interview Preparation Tips

Interview preparation tips for other job seekers - Kindly contact me XXXXX on this no I want work from home

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. How handle import and export documentation
  • Ans. 

    Import and export documentation requires attention to detail and knowledge of regulations.

    • Ensure all necessary documents are obtained and accurately completed

    • Verify compliance with import/export regulations

    • Coordinate with customs brokers and freight forwarders

    • Maintain organized records for future reference

    • Examples: commercial invoices, bills of lading, packing lists, certificates of origin

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. How to handled documentation
  • Ans. 

    Documentation should be handled with care and attention to detail.

    • Ensure all necessary documents are collected and organized

    • Maintain accurate and up-to-date records

    • Follow company policies and procedures for document handling

    • Protect sensitive information and maintain confidentiality

    • Be thorough and detail-oriented when reviewing and processing documents

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I need documentation job for importer company

Customer Service Executive Interview Questions Asked at Other Companies

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Q3. 3. What do you mean by Customer service? What is BPO?
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Q5. If you will get a call and customer is very frustrated and then h ... read more

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Business Case Study of aligning Supply Chain

Round 3 - One-on-one 

(1 Question)

  • Q1. Details about my past experience

I applied via LinkedIn and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Intro, overall experience summary, transactions used, business standard questions nothing out of the box questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Candid. Fairly easy Interview questions. Mostly asked about process and transactions used.
Highest importance given to core values. If you can display you are a right match for Dupont's core values there are fair chances you will be hired.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed before Jan 2024.

Round 1 - Coding Test 

Paint shop overall process Like PT AND ED &SEALER & TOP COAT

Round 2 - Technical 

(2 Questions)

  • Q1. How to manage the customer line
  • Ans. 

    Managing the customer line involves effective communication, organization, and prioritization.

    • Ensure clear communication with customers regarding wait times and updates

    • Implement a queuing system to manage customer flow efficiently

    • Train staff to handle customer inquiries and issues promptly

    • Prioritize urgent cases while maintaining fairness and transparency

    • Utilize technology such as CRM systems to track customer interact

  • Answered by AI
  • Q2. How to relationship with customer end and how to quality issues solved shortly .
  • Ans. 

    Building strong relationships with customers and resolving quality issues promptly are key aspects of customer support.

    • Maintain open communication with customers to understand their needs and concerns

    • Provide timely and effective solutions to quality issues to ensure customer satisfaction

    • Follow up with customers to ensure their issues have been resolved to their satisfaction

    • Implement feedback from customers to improve o...

  • Answered by AI

I applied via Naukri.com and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Commonly interviewer asked fst question about self introduction either family information...
  • Q2. Tel me about the po and non po in sap
  • Ans. 

    PO and Non-PO are two types of procurement processes in SAP.

    • PO (Purchase Order) is a formal document that is used to request goods or services from a vendor.

    • Non-PO procurement is a process where goods or services are procured without a purchase order.

    • Non-PO procurement can be done through various methods such as corporate credit cards, petty cash, or blanket purchase orders.

    • PO procurement is a more formal and structure...

  • Answered by AI
  • Q3. 2 way and 3 way, what is the credit memo, what do u have to observe into before of the posting invoice posting.
  • Ans. 

    Explaining 2 way and 3 way, credit memo and observations before posting an invoice.

    • 2 way matching involves matching the invoice with the purchase order

    • 3 way matching involves matching the invoice with the purchase order and the receiving report

    • Credit memo is a document issued by the seller to the buyer, indicating a reduction in the amount due to the buyer

    • Before posting an invoice, one should ensure that the invoice is...

  • Answered by AI
  • Q4. How to rectify the duplicate invoice postings... In sap
  • Ans. 

    To rectify duplicate invoice postings in SAP, follow these steps:

    • Identify the duplicate invoices using transaction code FB03

    • Reverse the duplicate invoices using transaction code FB08

    • Check the vendor account balance to ensure accuracy

    • Investigate the root cause of the duplicate postings and implement preventative measures

    • Consider implementing a duplicate invoice detection tool

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident... It will be easy....

Skills evaluated in this interview

I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What is sales
  • Ans. 

    Sales is the process of persuading a potential customer to purchase a product or service.

    • Sales involves identifying potential customers and their needs

    • Salespeople use various techniques to convince customers to buy

    • Sales requires building relationships with customers to encourage repeat business

    • Sales can involve both face-to-face interactions and online transactions

    • Examples of sales include selling cars, insurance, and

  • Answered by AI
  • Q2. Some calculations

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident about your answers..answers should be to the point not any lengthy answers
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. How do we do the administration of Incentive compensation process
  • Ans. 

    The administration of Incentive compensation process involves setting up guidelines, calculating payouts, and ensuring accuracy.

    • Establish clear guidelines for incentive compensation based on performance metrics

    • Calculate payouts accurately using a predetermined formula or system

    • Monitor and track performance data to determine eligibility for incentives

    • Communicate incentive compensation details to employees transparently

    • R...

  • Answered by AI
  • Q2. I explained the work flow in the IC process.
Round 2 - HR 

(2 Questions)

  • Q1. Situational awareness related questions
  • Q2. Answered it and solved some puzzles

Interview Preparation Tips

Interview preparation tips for other job seekers - We good with excel.

I applied via Approached by Company and was interviewed in Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Market experience & implementation

Round 3 - Assignment 

Establishing products brands to increase all products sale to each individuals end-users customers in every market, recommended crops & all seasons

Round 4 - Assignment 

Increase Sales with minimum DSO

Interview Preparation Tips

Interview preparation tips for other job seekers - Chanel partner selection & business scope, execution & goal
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Tell about the pervious experience ? why you join BASF
Round 3 - Technical 

(1 Question)

  • Q1. Tell me about pervious work process in software's

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about your Answer

LANXESS India Private Limited Interview FAQs

How many rounds are there in LANXESS India Private Limited Customer Service Executive interview?
LANXESS India Private Limited interview process usually has 2-3 rounds. The most common rounds in the LANXESS India Private Limited interview process are One-on-one Round, Resume Shortlist and Group Discussion.
What are the top questions asked in LANXESS India Private Limited Customer Service Executive interview?

Some of the top questions asked at the LANXESS India Private Limited Customer Service Executive interview -

  1. How handle import and export documentat...read more
  2. How to handled documentat...read more

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LANXESS India Private Limited Customer Service Executive Salary
based on 4 salaries
₹4.1 L/yr - ₹12 L/yr
177% more than the average Customer Service Executive Salary in India
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