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LANXESS India Private Limited Customer Service Executive Interview Questions and Answers

Updated 31 Oct 2022

LANXESS India Private Limited Customer Service Executive Interview Experiences

2 interviews found

Customer Service Executive Interview Questions & Answers

user image sajid Shabbir Ansari

posted on 31 Oct 2022

I appeared for an interview in Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

How to solve problems when company suffering in market

Round 3 - HR 

(2 Questions)

  • Q1. What to do for better team bonding
  • Q2. What is a better role for company

Interview Preparation Tips

Interview preparation tips for other job seekers - Kindly contact me XXXXX on this no I want work from home

I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. How handle import and export documentation
  • Ans. 

    Import and export documentation requires attention to detail and knowledge of regulations.

    • Ensure all necessary documents are obtained and accurately completed

    • Verify compliance with import/export regulations

    • Coordinate with customs brokers and freight forwarders

    • Maintain organized records for future reference

    • Examples: commercial invoices, bills of lading, packing lists, certificates of origin

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. How to handled documentation
  • Ans. 

    Documentation should be handled with care and attention to detail.

    • Ensure all necessary documents are collected and organized

    • Maintain accurate and up-to-date records

    • Follow company policies and procedures for document handling

    • Protect sensitive information and maintain confidentiality

    • Be thorough and detail-oriented when reviewing and processing documents

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I need documentation job for importer company

Customer Service Executive Interview Questions Asked at Other Companies

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Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Business Case Study of aligning Supply Chain

Round 3 - One-on-one 

(1 Question)

  • Q1. Details about my past experience
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Quetions related Customer complaints like how you will handle queries
  • Q2. Scenarios related with Customer complaints
  • Q3. Hypothetical Scenarios
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. What are you like are profile
Round 2 - Aptitude Test 

I don't have specific details on the aptitude test used by Asian Paints for hiring or assessment purposes. However, it's common for aptitude tests to assess numerical reasoning, verbal reasoning, logical reasoning, and sometimes include situational judgment questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on tailoring your resume and cover letter to each job application. Network actively, utilize online platforms, and attend industry events. Prepare for interviews by researching the company and practicing common questions. Highlight your skills, accomplishments, and relevant experiences. Stay persistent, remain positive, and don't be discouraged by rejection. Continuously update your skills and adapt to industry trends.

I applied via Approached by Company and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude test related to your profile which you have applied.

Round 2 - Technical 

(2 Questions)

  • Q1. What is basic function of paint ?
  • Ans. 

    The basic function of paint is to protect and decorate surfaces.

    • Protects surfaces from damage caused by weather, moisture, and other environmental factors

    • Decorates surfaces by adding color and texture

    • Can also provide additional benefits such as fire resistance or anti-microbial properties

    • Examples include interior and exterior house paint, automotive paint, and industrial coatings

  • Answered by AI
  • Q2. Share the one example of most dissatisfied customer and you convert that customer to satisfied.

Interview Preparation Tips

Interview preparation tips for other job seekers - Continuously check the website of Asian pains where asian paints posted about vacancies. There are 2 main round of interview and also written for freshers.

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Sales Knowledge
2. Sales Ideas
3. Market Awareness
4. Competitive products knowledge
5. Offers
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview before Jan 2024.

Round 1 - Coding Test 

Paint shop overall process Like PT AND ED &SEALER & TOP COAT

Round 2 - Technical 

(2 Questions)

  • Q1. How to manage the customer line
  • Ans. 

    Managing the customer line involves effective communication, organization, and prioritization.

    • Ensure clear communication with customers regarding wait times and updates

    • Implement a queuing system to manage customer flow efficiently

    • Train staff to handle customer inquiries and issues promptly

    • Prioritize urgent cases while maintaining fairness and transparency

    • Utilize technology such as CRM systems to track customer interact

  • Answered by AI
  • Q2. How to relationship with customer end and how to quality issues solved shortly .
  • Ans. 

    Building strong relationships with customers and resolving quality issues promptly are key aspects of customer support.

    • Maintain open communication with customers to understand their needs and concerns

    • Provide timely and effective solutions to quality issues to ensure customer satisfaction

    • Follow up with customers to ensure their issues have been resolved to their satisfaction

    • Implement feedback from customers to improve o...

  • Answered by AI

I applied via Naukri.com and was interviewed in Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

1- Aptitude test mathematics question asked
2- Technical related to graduation background asked both numericals and subjective

Round 3 - Technical 

(1 Question)

  • Q1. HR and Technical questions asked from interviewers related to your work experience and plant and machinery
Round 4 - Technical 

(1 Question)

  • Q1. Final round also will be Technical round and have knowledge of production process and we'll as maintenance

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus more to clear your firstly your Technical and Aptitude online test and if passed out then go for 1st round Technical interview and will be infront of 3 to 4 panelists and if selected then go for final round this will be also Technically.....And keep it in mind this all process for the selection is will be hard and hard....so be prepared for online test as well as Interview
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It is based on GK, mathmetics, logical test & reasoning.

Round 3 - Technical 

(4 Questions)

  • Q1. It is based on previous experience & education knowledge.
  • Q2. Whats your previous roll, why you want to change current organization.
  • Ans. 

    I was previously a Senior Manager at XYZ Company. I am looking for new challenges and opportunities for growth in my career.

    • I was a Senior Manager at XYZ Company

    • I am seeking new challenges and opportunities for growth

    • I believe this role aligns better with my long-term career goals

  • Answered by AI
  • Q3. What is paints & their application
  • Ans. 

    Paints are liquid or solid materials used to add color and protection to surfaces.

    • Paints are composed of pigments, binders, solvents, and additives.

    • They are applied to surfaces such as walls, furniture, and vehicles.

    • Paints provide color, protection, and aesthetic appeal.

    • Different types of paints include acrylic, oil-based, water-based, and enamel paints.

    • They can be applied using brushes, rollers, or spray guns.

    • Paints c...

  • Answered by AI
  • Q4. What is industrial coating
  • Ans. 

    Industrial coating refers to the process of applying a protective layer on surfaces of industrial equipment and structures.

    • Industrial coating is used to protect surfaces from corrosion, wear and tear, and chemical damage.

    • It can be applied to various materials such as metal, concrete, and wood.

    • Industrial coatings can provide insulation, fire resistance, and anti-slip properties.

    • Examples of industrial coatings include ep...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidance while interview, it's great organization for work

LANXESS India Private Limited Interview FAQs

How many rounds are there in LANXESS India Private Limited Customer Service Executive interview?
LANXESS India Private Limited interview process usually has 2-3 rounds. The most common rounds in the LANXESS India Private Limited interview process are One-on-one Round, Resume Shortlist and Group Discussion.
What are the top questions asked in LANXESS India Private Limited Customer Service Executive interview?

Some of the top questions asked at the LANXESS India Private Limited Customer Service Executive interview -

  1. How handle import and export documentat...read more
  2. How to handled documentat...read more

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LANXESS India Private Limited Customer Service Executive Salary
based on 4 salaries
₹4.1 L/yr - ₹12 L/yr
176% more than the average Customer Service Executive Salary in India
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