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LANXESS India Private Limited
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LANXESS India Private Limited Customer Service Executive Interview Questions and Answers
LANXESS India Private Limited Customer Service Executive Interview Experiences
2 interviews found
I was interviewed in Oct 2022.
How to solve problems when company suffering in market
(2 Questions)
- Q1. What to do for better team bonding
- Q2. What is a better role for company
Interview Preparation Tips
Anonymous
I applied via Naukri.com and was interviewed before May 2021. There were 2 interview rounds.
(1 Question)
- Q1. How handle import and export documentation
- Ans.
Import and export documentation requires attention to detail and knowledge of regulations.
Ensure all necessary documents are obtained and accurately completed
Verify compliance with import/export regulations
Coordinate with customs brokers and freight forwarders
Maintain organized records for future reference
Examples: commercial invoices, bills of lading, packing lists, certificates of origin
(1 Question)
- Q1. How to handled documentation
- Ans.
Documentation should be handled with care and attention to detail.
Ensure all necessary documents are collected and organized
Maintain accurate and up-to-date records
Follow company policies and procedures for document handling
Protect sensitive information and maintain confidentiality
Be thorough and detail-oriented when reviewing and processing documents
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Business Case Study of aligning Supply Chain
(1 Question)
- Q1. Details about my past experience
I applied via LinkedIn and was interviewed before Oct 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Intro, overall experience summary, transactions used, business standard questions nothing out of the box questions
Interview Preparation Tips
Highest importance given to core values. If you can display you are a right match for Dupont's core values there are fair chances you will be hired.
karthick k
I was interviewed before Jan 2024.
Paint shop overall process Like PT AND ED &SEALER & TOP COAT
(2 Questions)
- Q1. How to manage the customer line
- Ans.
Managing the customer line involves effective communication, organization, and prioritization.
Ensure clear communication with customers regarding wait times and updates
Implement a queuing system to manage customer flow efficiently
Train staff to handle customer inquiries and issues promptly
Prioritize urgent cases while maintaining fairness and transparency
Utilize technology such as CRM systems to track customer interact
- Q2. How to relationship with customer end and how to quality issues solved shortly .
- Ans.
Building strong relationships with customers and resolving quality issues promptly are key aspects of customer support.
Maintain open communication with customers to understand their needs and concerns
Provide timely and effective solutions to quality issues to ensure customer satisfaction
Follow up with customers to ensure their issues have been resolved to their satisfaction
Implement feedback from customers to improve o...
I applied via Naukri.com and was interviewed in Jan 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Commonly interviewer asked fst question about self introduction either family information...
- Q2. Tel me about the po and non po in sap
- Ans.
PO and Non-PO are two types of procurement processes in SAP.
PO (Purchase Order) is a formal document that is used to request goods or services from a vendor.
Non-PO procurement is a process where goods or services are procured without a purchase order.
Non-PO procurement can be done through various methods such as corporate credit cards, petty cash, or blanket purchase orders.
PO procurement is a more formal and structure...
- Q3. 2 way and 3 way, what is the credit memo, what do u have to observe into before of the posting invoice posting.
- Ans.
Explaining 2 way and 3 way, credit memo and observations before posting an invoice.
2 way matching involves matching the invoice with the purchase order
3 way matching involves matching the invoice with the purchase order and the receiving report
Credit memo is a document issued by the seller to the buyer, indicating a reduction in the amount due to the buyer
Before posting an invoice, one should ensure that the invoice is...
- Q4. How to rectify the duplicate invoice postings... In sap
- Ans.
To rectify duplicate invoice postings in SAP, follow these steps:
Identify the duplicate invoices using transaction code FB03
Reverse the duplicate invoices using transaction code FB08
Check the vendor account balance to ensure accuracy
Investigate the root cause of the duplicate postings and implement preventative measures
Consider implementing a duplicate invoice detection tool
Interview Preparation Tips
Skills evaluated in this interview
I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. What is sales
- Ans.
Sales is the process of persuading a potential customer to purchase a product or service.
Sales involves identifying potential customers and their needs
Salespeople use various techniques to convince customers to buy
Sales requires building relationships with customers to encourage repeat business
Sales can involve both face-to-face interactions and online transactions
Examples of sales include selling cars, insurance, and
- Q2. Some calculations
Interview Preparation Tips
pratick jha
(2 Questions)
- Q1. How do we do the administration of Incentive compensation process
- Ans.
The administration of Incentive compensation process involves setting up guidelines, calculating payouts, and ensuring accuracy.
Establish clear guidelines for incentive compensation based on performance metrics
Calculate payouts accurately using a predetermined formula or system
Monitor and track performance data to determine eligibility for incentives
Communicate incentive compensation details to employees transparently
R...
- Q2. I explained the work flow in the IC process.
(2 Questions)
- Q1. Situational awareness related questions
- Q2. Answered it and solved some puzzles
Interview Preparation Tips
I applied via Approached by Company and was interviewed in Mar 2022. There were 4 interview rounds.
Market experience & implementation
Establishing products brands to increase all products sale to each individuals end-users customers in every market, recommended crops & all seasons
Increase Sales with minimum DSO
Interview Preparation Tips
(1 Question)
- Q1. Tell about the pervious experience ? why you join BASF
(1 Question)
- Q1. Tell me about pervious work process in software's
Interview Preparation Tips
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LANXESS India Private Limited Customer Service Executive Reviews and Ratings
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Assistant Manager
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Process Technician
24
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Deputy Manager
23
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Executive
16
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