Barclays Sr. Representative Operations Interview Questions and Answers

Good customer service involves listening, empathy, promptness, and going above and beyond.

• Active listening to understand customer needs

• Showing empathy and understanding towards customer concerns

• Prompt and timely response to customer queries and complaints

• Going above and beyond to exceed customer expectations

• Providing personalized solutions to meet individual customer needs

Compound interest includes interest on both principal and accumulated interest, while simple interest only includes interest on the principal.

• Simple interest is calculated only on the principal amount.

• Compound interest is calculated on both the principal and the accumulated interest.

• Compound interest yields higher returns than simple interest over time.

• Simple interest is commonly used for short-term loans, while compou...read more