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Bank Note Press Engineer- Customer Support Interview Questions, Process, and Tips
Bank Note Press Engineer- Customer Support Interview Experiences
1 interview found
I applied via Company Website and was interviewed in Jun 2020. There was 1 interview round.
Interview Questionnaire
9 Questions
- Q1. Networking Experience
- Q2. Hardware Experience
- Ans.
I have extensive hardware experience in troubleshooting, repairing, and maintaining various computer systems and peripherals.
Proficient in diagnosing and resolving hardware issues
Skilled in assembling and disassembling computer components
Familiar with various operating systems and software applications
Experience with configuring and setting up networks
Knowledgeable in hardware upgrades and replacements
- Q3. Computer Assemble
- Q4. Printer Network Connection and configuration
- Ans.
Printer network connection and configuration involves setting up printers on a network and ensuring they function properly.
Check network connectivity and ensure printer is connected to the correct network
Configure printer settings such as IP address, subnet mask, and gateway
Install necessary drivers and software on client machines
Test printer functionality by printing a test page or document
- Q5. Computer Software installation
- Q6. Computer Desktop on first screen Name show
- Ans.
The computer desktop name can be found on the first screen.
Look for the name on the top left or right corner of the screen.
Check the taskbar for the name of the desktop.
Open the settings and look for the name under 'System Information'.
- Q7. What is this SMPS
- Ans.
SMPS stands for Switched-Mode Power Supply, a type of power supply that uses switching devices to regulate the output voltage.
SMPS is more efficient than traditional linear power supplies
It converts AC voltage to DC voltage
It uses high-frequency switching to regulate the output voltage
Examples include laptop chargers and desktop computer power supplies
- Q8. What is a DNS Server
- Ans.
A DNS server is a computer server that contains a database of public IP addresses and their associated hostnames.
DNS stands for Domain Name System
It translates domain names into IP addresses
DNS servers help in resolving domain names to IP addresses
DNS servers can be authoritative or recursive
Examples of DNS servers include Google DNS, OpenDNS, and Cloudflare DNS
- Q9. Work experience and Reason For Resign
Interview Preparation Tips
Good communication skills
And Second Interview BNP
Skills evaluated in this interview
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Anonymous
posted on 28 Oct 2024
I applied via Company Website and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Necessary skills needed for a customer service rep.
- Q2. Why do you want to work at HSBC
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Anonymous
posted on 24 Jan 2025
Selected
I was interviewed in Dec 2024.
(3 Questions)
- Q1. Which cards are sold by Bajaj Finance?
- Q2. Tell me the full form of RBL.
- Q3. What is finance?
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Mutahir Pasha
posted on 14 Jun 2024
(2 Questions)
- Q1. Tell me something about yourself which is not on your resume?
- Q2. Which metric is important? AHT or CSAT?
- Ans.
CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
CSAT directly reflects how satisfied customers are with the service provided
AHT only measures the efficiency of handling customer inquiries, not the quality of service
Focusing on CSAT can lead to improved customer loyalty and retention
AHT can be important for operational efficiency, but should not be prioritized ove
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posted on 21 Oct 2024
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(2 Questions)
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- Q2. Are you experienced or fresher? If experienced, then tell us about your work profile, your responsibilities and years of experience?
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Anonymous
posted on 14 Aug 2024
I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.
Basic Test to check grammar knowledge.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Explain a difficult situation which you handled yourself
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in May 2024. There were 2 interview rounds.
(2 Questions)
- Q1. About yourself and about internship
- Q2. If you working then how handel any situation given by hr
(2 Questions)
- Q1. Talking me friendly
- Q2. About work and salary discussion
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Anonymous
posted on 26 Sep 2024
(1 Question)
- Q1. About your self
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Anonymous
posted on 6 Dec 2024
Selected
I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Educational details
- Q2. Background experience
(2 Questions)
- Q1. Process related questions
- Q2. Behavioral question
I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Telephonic Interview Round 1
- Q2. Tell about yourself.
Language English Testing through Application.
(1 Question)
- Q1. What do you know about credit cards?
- Ans.
Credit cards are financial tools that allow consumers to borrow money for purchases and pay it back later with interest.
Credit cards are issued by financial institutions to consumers for making purchases and payments.
They allow users to borrow money up to a certain limit, known as the credit limit.
Users are required to pay back the borrowed amount along with interest within a specified period.
Credit cards often come wi...
Interview Preparation Tips
Speak confident on Tell about yourself
without any mistakes, that will lead you to speak confident for second round , in technical round if you don't know the answers say 'No', no is a good answer, if you know answers speak correctly without lagging.
This will help you surely to get selected on interviews.
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