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B.G.Gokhru & Co

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B.G.Gokhru & Co Customer Service Executive Interview Questions and Answers

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Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 27 Aug 2021

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
    • View 1 more answer
  • Q2. Why you want to join tech Mahindra
    • Add your answer
  • Q3. What's your memorable day of your life
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to prepare about yourself and prepared about your desire

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 6 Jan 2022

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
    • Add your answer
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 29 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About your self ???
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give the interview without fear .
Be confident

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 20 Dec 2020

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the components of customer satisfaction?
  • Ans. 

    Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

    • Quality of product/service

    • Responsiveness

    • Empathy

    • Communication

    • Problem-solving

    • Answered by AI
    View 4 more answers
  • Q2. Why is there a need of customer support?
  • Ans. 

    Customer support is essential for resolving customer issues and ensuring customer satisfaction.

    • Customer support helps customers with their queries and concerns

    • It provides a platform for customers to voice their opinions and feedback

    • It helps in building customer loyalty and trust

    • It can lead to increased sales and revenue

    • Examples include technical support, product assistance, and billing inquiries

    • Answered by AI
    Add your answer
  • Q3. What were you doing in the past?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Dec 2020

I applied via Walk-in and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. (1) Normal intro ... (2)Prepare any topic like favorite trip and Delhi metro
    • Add your answer
  • Q2. Tell me about your hobbies
    • Add your answer
  • Q3. Tell me about your strength
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - During the interview always be confident in first round Or in time of introducing yourself because if you give your first round in proper way and within fluency then definitely your interviewers will show intrest towards you for second round never be hesitate in very first round of interview.
And we always need to know about the company for which we are going to introducing ourselves.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 11 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 26 Feb 2021

Interview Questionnaire 

1 Question

  • Q1. What is wipro
    • Add your answer

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 3 May 2021

Interview Questionnaire 

1 Question

  • Q1. How will you handle Customers
  • Ans. 

    I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.

    • Actively listen to customers to understand their needs and concerns

    • Show empathy and understanding towards customers' situations

    • Provide prompt and effective solutions to address customers' issues

    • Maintain a positive and professional attitude throughout the interaction

    • Follow up wi

    • Answered by AI
    View 22 more answers

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 21 Mar 2021

I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Selection process of Wipro is too good,
my advice is don't lie during interview, everything will be fine.

Customer Service Executive Interview Questions & Answers

Amazon user image Anonymous

posted on 20 May 2022

I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Have basic knowledge

Round 2 - Aptitude Test 

Anyone with basic knowledge can pass

Round 3 - HR 

(1 Question)

  • Q1. Tell about yourself,are you okay with working here, will you be able to change location
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - second one was language test anyone with basic language skills can pass

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