AU Small Finance Bank Relationship Executive Interview Questions and Answers

Q1. Face to face and aptitude test
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Q2. Tell about your self
Ans. 
Experienced Relationship Executive with a strong background in customer service and sales.
• Over 5 years of experience in building and maintaining client relationships

• Proven track record of exceeding sales targets

• Excellent communication and interpersonal skills

• Strong problem-solving abilities

• Proficient in CRM software and Microsoft Office suite
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Q1. Salary details previous company
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Q2. Hike and documents submitted
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Q1. Q1. Tell me about your self Q2.Brief you knowledge about KYC Q3.Why you wanted to work in banking sector.
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Q1. How can you contribute to the organisation?
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Q1. Tell me about your recent profile?
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Use of social media in Banking system

Some of case scenario questions

Q1. How to handle angry customer
Ans. 
Listen to their concerns, empathize, remain calm, offer solutions, follow up
• Listen actively to their complaints without interrupting

• Empathize with their emotions and show understanding

• Remain calm and composed, avoid getting defensive

• Offer solutions or alternatives to address their issues

• Follow up with the customer to ensure their satisfaction
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Q2. What was your role in marketing?
Ans. 
I was responsible for developing and implementing marketing strategies to attract new clients and retain existing ones.
• Developed marketing campaigns to promote products and services

• Analyzed market trends and competitor activities

• Collaborated with sales team to generate leads and increase revenue

• Utilized social media and digital marketing channels to reach target audience
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