AU Small Finance Bank Customer Relationship Manager Interview Questions and Answers

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Q1. What is portfolio ?
Ans. 
A portfolio is a collection of investments owned by an individual or organization.
• A portfolio can include stocks, bonds, mutual funds, real estate, and other assets.

• Diversifying a portfolio can help reduce risk by spreading investments across different asset classes.

• Investors often review and adjust their portfolios regularly to meet their financial goals.

• Portfolio management involves selecting and monitoring investmen...read more
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Q2. What is PAR ?
Ans. 
PAR stands for Problem Action Result, a framework used in customer relationship management to address and solve customer issues.
• PAR is a structured approach to handling customer problems.

• Identify the problem (P), take appropriate action (A), and achieve a positive result (R).

• For example, a customer complaint about a product defect could be resolved by acknowledging the issue, offering a replacement, and ensuring custom
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Q1. What is About Projection & implement ?
Ans. 
Projection & implement is a process of forecasting future trends and implementing strategies to achieve desired outcomes.
• Projection involves analyzing past data and trends to predict future outcomes

• Implementation involves putting plans into action to achieve desired goals

• Examples include projecting sales growth for the next quarter and implementing marketing strategies to increase customer retention
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Q2. What is Target & achievement ?
Ans. 
Target & achievement refers to setting specific goals and working towards meeting or exceeding those goals.
• Setting specific, measurable, achievable, relevant, and time-bound targets

• Developing strategies to reach the targets

• Monitoring progress towards the targets

• Taking corrective actions if necessary to ensure targets are met or exceeded
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Q1. Last job experience
Ans. 
Managed customer relationships and resolved issues at a retail store.
• Handled customer inquiries and complaints in person, over the phone, and via email

• Developed and maintained relationships with regular customers

• Trained new staff on customer service best practices

• Implemented strategies to improve customer satisfaction and retention
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Q2. Sales related questions
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Q1. Introduction, Selling skills etc
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Q1. Language test, selling test etc
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Q1. Tell me about yourself
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Q1. Salary expectation
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Q2. How many years Experience
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Q1. Personal and Official Details and why should we hired you?
Ans. Answer bold and confident with my personal and official details and explain why i suitable for my job
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Q2. Previous company experiences
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Q3. I told all my experience
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All finance related questions and information required for employees that's it

Q1. Only question is what's is your annual package and company policy that's it
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