IDFC FIRST Bank Customer Relationship Manager Interview Questions and Answers

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Q1. What is portfolio ?
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A portfolio is a collection of investments owned by an individual or organization.
• A portfolio can include stocks, bonds, mutual funds, real estate, and other assets.

• Diversifying a portfolio can help reduce risk by spreading investments across different asset classes.

• Investors often review and adjust their portfolios regularly to meet their financial goals.

• Portfolio management involves selecting and monitoring investmen...read more
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Q2. What is PAR ?
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PAR stands for Problem Action Result, a framework used in customer relationship management to address and solve customer issues.
• PAR is a structured approach to handling customer problems.

• Identify the problem (P), take appropriate action (A), and achieve a positive result (R).

• For example, a customer complaint about a product defect could be resolved by acknowledging the issue, offering a replacement, and ensuring custom
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Q1. What is About Projection & implement ?
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Projection & implement is a process of forecasting future trends and implementing strategies to achieve desired outcomes.
• Projection involves analyzing past data and trends to predict future outcomes

• Implementation involves putting plans into action to achieve desired goals

• Examples include projecting sales growth for the next quarter and implementing marketing strategies to increase customer retention
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Q2. What is Target & achievement ?
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Target & achievement refers to setting specific goals and working towards meeting or exceeding those goals.
• Setting specific, measurable, achievable, relevant, and time-bound targets

• Developing strategies to reach the targets

• Monitoring progress towards the targets

• Taking corrective actions if necessary to ensure targets are met or exceeded
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Q1. Self introduction
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Q2. How to sale product
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To sell a product, it is important to understand the customer's needs, build rapport, highlight the benefits, overcome objections, and close the sale.
• Understand the customer's needs and preferences

• Build rapport and establish trust

• Highlight the benefits and unique selling points of the product

• Overcome objections by addressing concerns and providing solutions

• Close the sale by asking for the customer's commitment
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Q3. How-to pichproduct
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To pitch a product effectively, focus on highlighting the unique features, benefits, and value proposition to the customer.
• Identify the target audience and tailor your pitch to address their specific needs and pain points.

• Highlight the key features and benefits of the product that set it apart from competitors.

• Clearly communicate the value proposition and how the product solves a problem or improves the customer's life...read more
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Q4. How to convence the customer
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To convince the customer, it is important to understand their needs, build trust, provide solutions, and offer excellent customer service.
• Listen actively to the customer's needs and concerns

• Build trust by being transparent and honest

• Provide personalized solutions that meet the customer's specific requirements

• Offer excellent customer service by being responsive and helpful

• Follow up with the customer to ensure their sati
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Q5. How-to give proper information
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Q6. How to given products proper information
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Q1. Self introduction
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Q2. What is financial institutions
Ans. 
Financial institutions are organizations that provide financial services to customers, such as banks, credit unions, and investment firms.
• Financial institutions accept deposits from customers and provide loans and other financial products.

• They play a crucial role in the economy by facilitating the flow of funds between savers and borrowers.

• Examples include commercial banks like JPMorgan Chase, investment firms like Gol...read more
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Q1. Tell me something about yourself?
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Q2. Tell me about your hobbies?
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Neo banking vs traditional banking which your are prefer and why?