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ARMSOFTECH.AIR Customer Service Representative Interview Questions and Answers

Updated 4 Feb 2022

ARMSOFTECH.AIR Customer Service Representative Interview Experiences

1 interview found

I applied via Referral and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - HR 

(7 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and requirements of the position.

    • Express willingness to negotiate based on job requirements

    • Avoid giving a specific number

    • Highlight the importance of the role and your qualifications

    • Mention that you are open to discussing salary further in the interview process

  • Answered by AI
  • Q2. What is your family background?
  • Ans. 

    My family background is diverse and multicultural, with members from different countries and ethnicities.

    • My parents are from different countries, which has exposed me to different cultures and languages.

    • I have relatives living in various parts of the world, allowing me to understand and appreciate different perspectives.

    • Growing up in a multicultural environment has taught me the importance of inclusivity and empathy in...

  • Answered by AI
  • Q3. Share details of your previous job.
  • Ans. 

    I worked as a Customer Service Representative at XYZ Company.

    • Handled customer inquiries and resolved complaints

    • Provided product information and assistance to customers

    • Processed orders, returns, and exchanges

    • Maintained customer accounts and updated information

    • Collaborated with other departments to resolve customer issues

  • Answered by AI
  • Q4. Why are you looking for a change?
  • Ans. 

    I am looking for a change to explore new opportunities and challenges in my career.

    • Seeking growth and advancement in my professional journey

    • Wanting to broaden my skill set and learn new things

    • Desire for a more challenging and fulfilling role

    • Seeking a better work-life balance

    • Looking for a company with a strong culture and values

  • Answered by AI
  • Q5. Where do you see yourself in 5 years?
  • Ans. 

    In 5 years, I see myself as a senior customer service representative, leading a team and contributing to the company's growth.

    • Advancing to a senior customer service representative role

    • Leading a team of customer service representatives

    • Contributing to the company's growth through exceptional customer service

    • Continuing to enhance my communication and problem-solving skills

    • Building strong relationships with customers and c...

  • Answered by AI
  • Q6. What are your strengths and weaknesses?
  • Ans. 

    My strengths include excellent communication skills, empathy, and problem-solving abilities. My weaknesses include being overly detail-oriented and occasionally taking on too much responsibility.

    • Strength: Excellent communication skills - I am able to effectively communicate with customers and understand their needs.

    • Strength: Empathy - I am able to understand and relate to customers' concerns and provide them with the s...

  • Answered by AI
  • Q7. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Representative with a passion for helping others.

    • I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

    • I am skilled in handling customer inquiries, resolving complaints, and providing exceptional service.

    • I am proficient in using customer service software and have a strong ability to multitask in a fas...

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. Asking abut my self and many more abut experience
Round 3 - Client Interview 

(1 Question)

  • Q1. Checking comm skills and smartness

Interview Preparation Tips

Interview preparation tips for other job seekers - Takes alot time for all rounds..5 6hours it takes..
Office is decent ..not such big and

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join wipro?
  • Ans. 

    I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

    • Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.

    • I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.

    • I believe ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Explain about yourself in a minute
  • Ans. Have a flow in communication with correct sentence framing
  • Answered Anonymously

I applied via Walk-in and was interviewed in Aug 2021. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What are your salary expectations?
  • Q2. Tell me about yourself.
Round 2 - One-on-one 

(3 Questions)

  • Q1. What do you know about hcl
  • Ans. 

    HCL Technologies is a multinational IT services company headquartered in India.

    • Founded in 1976

    • Offers services in areas such as digital transformation, cybersecurity, cloud computing, and more

    • Has a presence in over 50 countries

    • Employs over 150,000 people worldwide

    • Clients include Fortune 500 companies in various industries

  • Answered by AI
  • Q2. Tell me your daily routine
  • Q3. What are your strengths

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep kalm and think before you speak 🙊

I applied via Internshala and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself Why do you think you are fit for this role
  • Q2. What qualities do you have Your strength and weaknesses

Interview Preparation Tips

Interview preparation tips for other job seekers - Maintain your body language and have a good communication skills and speak without any nervousness.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self intro and write one paragraph
Round 3 - One-on-one 

(1 Question)

  • Q1. Manager round, discuss about salary and technical question s

Interview Preparation Tips

Interview preparation tips for other job seekers - You boldly attent the interview. There are more vacant in the hcl
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Written test the topic will be given by the hr
  • Q2. Tell me about your self
Round 3 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Explain me about the topic that was written by you
Round 4 - One-on-one 

(2 Questions)

  • Q1. Manager round he will again ask about your self, about the job, communication skills
  • Q2. They will check you communication skill in English for non voice process also

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepare about your self first every HR or manager will ask this question where ever you go for a interview

Interview Questionnaire 

10 Questions

  • Q1. 1) Self introduction
  • Q2. 2) What are the differences between hard work and smart work?
  • Q3. 3) Why you want to join BPO?
  • Q4. 4) What is the difference between BPO and KPO?
  • Ans. 

    BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.

    • BPO involves outsourcing non-core business processes, such as customer support or data entry.

    • KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.

    • BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.

    • BPO typically r...

  • Answered by AI
  • Q5. 5) What you know about your native place, city and state.
  • Q6. 6) What you understand about BPO?
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.

    • BPO is the practice of outsourcing non-core business functions to external vendors

    • It helps companies focus on their core competencies and reduce costs

    • Common BPO services include customer support, technical support, data entry, and back-office operations

    • BPO can be onshore, nearshore, or offs...

  • Answered by AI
  • Q7. 7) Asked 5 or 6 points on current topics like Swatchh bharat abhiyan or covid situation, etc
  • Q8. 8) Do you have any job experience? If yes they will asked you in detail about the same. If you are from different fields they will definitely asked you why you want to change your profile?
  • Q9. 9) What you want to do in next 5 years or what are your career objectives??
  • Q10. 10) The most important day of your life

Interview Preparation Tips

Interview preparation tips for other job seekers - Guys the most important thing to be positive and be confidence at the time of interview. Before interview make sure you know about the company and about the position for which you are giving interview. This was my first interview and I have selected for the same..... I want to thank Naukri.Com for this....Guys the most important thing is that I haven't wait for selection of my Resume I just go to the top MNCs job pages and noted down the HR or Recruitment person number then I started contacting those persons one on one, everyone has not responded me but trust me I am working in Tech Mahindra just implementing the same as I have mentioned...this is all I wanted to share but a heartily thanks to Naukri.Com this is the platform where I found the top MNCs HR or Recruiters number.... Thank you..
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself and your previous job role
Round 3 - One-on-one 

(1 Question)

  • Q1. Final was the managerial round in which manager only ask about yourself and if you’ve any query about job role then you can ask to manager directly.
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

(1 Question)

  • Q1. We should write about the topic given by the interviewer after that we need to explain about what we written
Round 3 - HR 

(1 Question)

  • Q1. Tell about your self,why should I hire you?
Round 4 - Behavioral 

(1 Question)

  • Q1. What is a bpo, what do you know about bpo, could you please explain a conversation between customer and employee for selling fan
  • Ans. 

    A BPO is a business process outsourcing company that provides customer service on behalf of other companies.

    • BPO stands for business process outsourcing.

    • BPO companies handle customer service, sales, technical support, and other business processes for their clients.

    • In a conversation between a customer and employee for selling a fan, the employee would highlight the features, benefits, and pricing of the fan.

    • The employee ...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for HCLTech Customer Service Representative interview:
  • English communication
  • Written Communication
  • Spoke English
  • Typing Speed
Interview preparation tips for other job seekers - Before attending the interview know about the position and prepare yourself and be confident in anything you say in the interview and needs to wait till evening if they tell the interview will start at 10 am my interview was finished at 8.30 at night

ARMSOFTECH.AIR Interview FAQs

How many rounds are there in ARMSOFTECH.AIR Customer Service Representative interview?
ARMSOFTECH.AIR interview process usually has 3 rounds. The most common rounds in the ARMSOFTECH.AIR interview process are HR, Technical and Client Interview.

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