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Apprication

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Apprication Customer Service Executive Interview Questions and Answers

Updated 5 Nov 2023

Apprication Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 5 Nov 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. No HR rounds here it's a very small company and first round is taken by the director/owner
    • Add your answer
  • Q2. Depends on what process or post you are applying for. He gets in technical aspects and to the point. No bakwaas general interview questions
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. If you are applying for their US voice process then there will be one more round with the owner in USA. He will ask general basic interview questions. May be just to check your comm skills.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing special. Never mind even if you go in casuals.

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Interview Tips & Stories
2w
a senior software engineer
45 Days Into Notice & No Offers – What Should I Do?
I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 23 Dec 2021

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. How did you spend yesterday/weekend?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You must have good communication skills mainly english language . The interview is to assess whether a candidate can speak english without making any grammatical error.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 27 Aug 2021

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
    • View 1 more answer
  • Q2. Why you want to join tech Mahindra
    • Add your answer
  • Q3. What's your memorable day of your life
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to prepare about yourself and prepared about your desire

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 6 Oct 2021

Interview Questionnaire 

1 Question

  • Q1. About logical numerical
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good learning is needed

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Nov 2020

I applied via Naukri.com and was interviewed in Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me something about your self? VNA round ops round.
    • Add your answer
  • Q2. If chat opportunity you have to give live chat test.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This was for US & UK process.

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 14 Mar 2022

I applied via Indeed and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Case study in depending case flexible work hard

Interview Preparation Tips

Interview preparation tips for other job seekers - My name is Shaik razzak thank you for pleasure is company this get a job my long term goal good position

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 12 Feb 2021

I applied via Referral and was interviewed in Aug 2020. There were 2 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 items but in parcel there is only one item delivered so I was there to resolve that problem of customer and give them 100 percen...
  • Ans. 

    As a customer service executive, I would address the issue of missing items in the parcel and ensure customer satisfaction.

    • Listen to the customer's complaint and apologize for the inconvenience caused.

    • Ask for the order number and details of the missing item.

    • Check the inventory and shipping records to identify the issue.

    • Offer a solution such as sending the missing item or refunding the amount.

    • Ensure that the customer is...

    • Answered by AI
    View 6 more answers
  • Q2. What if there is no internet.......is there any back up for these type of companies who are completely dependent on this internet completely
  • Ans. 

    Companies should have a backup plan in case of internet outage.

    • Companies can have a secondary internet connection from a different provider.

    • They can also have offline customer service options such as phone or in-person support.

    • Having a contingency plan in place can prevent major disruptions to customer service.

    • Examples of backup plans include using mobile hotspots, satellite internet, or even a backup generator to powe...

    • Answered by AI
    View 5 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Just have faith confidence on yourself because if yoj are confident then you will b able to resolve every round during this while process

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 10 Apr 2022

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(10 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Why are you looking for a change?
    • Add your answer
  • Q6. Where do you see yourself in 5 years?
    • Add your answer
  • Q7. What are your strengths and weaknesses?
    • Add your answer
  • Q8. Tell me about yourself.
    • Add your answer
  • Q9. Why do you think that you are fit for this job that you have applied for?
    • View 5 more answers
  • Q10. Would you be able to keep speaking to our customers just like you speak to your friends for long hours without getting tired?
    • View 5 more answers

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:
  • Personality Development
  • Communication Skills
  • Fluent English Speaking
  • Computer Basics
Interview preparation tips for other job seekers - After the 1st round of my interview, I had to wait for a long time before getting to know the outcome of my 1st round. It was almost the entire day that I sat at the reception skipping lunch just waiting for what`s next. 1st round was at 9am & I was responded with the next move at around 4pm,which kind of sounds like a long time but the thing to be noted is that not everybody held onto with me for their response...Rather we were just 3 members out of 8 who were patient enough to hold onto & we all 3 got selected at the end of the day.

So, my suggestion is that some good companies might check on your patience levels by making you wait for long hours at the interview itself but don`t run away saying that it`s taking too long.. Be cool & patient so that the popular saying "Patience Pays" would come to pass in your job hunt.

Customer Service Executive Interview Questions & Answers

Infosys user image Anonymous

posted on 14 Sep 2021

I applied via Company Website and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself how you heard this position and what is your strength
  • Ans. 

    I am a Customer Service Executive with excellent communication skills and a passion for helping others. I heard about this position through a friend who works in the company.

    • I have a strong background in customer service, having worked in a similar role for the past 5 years.

    • I am highly skilled in resolving customer complaints and finding solutions to their problems.

    • I have received multiple commendations from customers ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice
dress for the job or company

Customer Service Executive Interview Questions & Answers

Amazon user image Anonymous

posted on 3 Oct 2022

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself? Why do you want to join ? Tell us about your strength and weakness?
    • Add your answer
  • Q2. Tell us about a question where you were able to resolve a situation?
  • Ans. 

    Resolved a customer's billing issue by identifying a double charge

    • Customer reported being charged twice for a single purchase

    • Reviewed the customer's transaction history and identified the double charge

    • Contacted the billing department and had the extra charge refunded

    • Followed up with the customer to confirm the issue was resolved

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and do not try to be manipulate the situation.

Apprication Interview FAQs

How many rounds are there in Apprication Customer Service Executive interview?
Apprication interview process usually has 3 rounds. The most common rounds in the Apprication interview process are Technical and Resume Shortlist.
What are the top questions asked in Apprication Customer Service Executive interview?

Some of the top questions asked at the Apprication Customer Service Executive interview -

  1. If you are applying for their US voice process then there will be one more roun...read more
  2. Depends on what process or post you are applying for. He gets in technical aspe...read more
  3. No HR rounds here it's a very small company and first round is taken by the dir...read more

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Apprication Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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