Apollo Tyres Service Manager Interview Questions and Answers

Q1. Basic electrical and mechanical subject related questions
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Q2. Electricity EMF resistance semiconductor voltage current etc.
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Q3. Torque, force assembly design, diagrams
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Breakdown handle in 48 hours

Q1. Basic information about work
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Q1. Warranty handle for Diesel equipments
Ans. 
Handling warranty for Diesel equipments involves understanding the terms and conditions, verifying eligibility, coordinating repairs, and ensuring customer satisfaction.
• Understand the terms and conditions of the warranty for Diesel equipments

• Verify the eligibility of the equipment for warranty coverage

• Coordinate repairs or replacements as needed under warranty

• Ensure customer satisfaction by providing timely and efficie...read more
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Q1. Battery testing
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Q2. Battery testing reporting
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Q1. Battery testing
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Q2. Testing battery
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Q1. What was my dream for great opportunity .
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My dream for a great opportunity is to work in a challenging and rewarding customer service role where I can make a positive impact on customers' experiences.
• I aspire to excel in providing exceptional customer service by actively listening to customers' needs and finding effective solutions.

• I dream of being part of a supportive team that values collaboration and continuous learning to enhance customer satisfaction.

• I en...read more
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Q1. Tell me about yourself
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Q2. What's type of call
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The type of call refers to the nature of the service request or issue reported by the customer.
• The type of call could be related to equipment malfunction, software issues, installation support, or general inquiries.

• Examples include troubleshooting a faulty machine, assisting with software configuration, providing guidance on product usage, or answering questions about service contracts.
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Q3. My self introduction
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About last company work culture and job profile

Q1. About your self
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Q2. Assembly process
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Q1. No special questions but since I was from tyre industry, i had to answer questions related to tyre only. I came from tyre mfg. Sector so it was all related to mfg. And production
Ans. Just be clear with what is asked and don't fake your answers.
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Q2. General questions such as why are you leaving so prestigious company and why do wo want to work here. The job is very challenging, will you be able to handle the pressure, etc
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Q3. I just answered them one by one on my own
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Q1. All tyre related information and previous work experience
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Q1. Work policy, job profile
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Q1. Principal of IC engine?
Ans. 
The principle of an IC engine involves the conversion of chemical energy into mechanical energy through the process of combustion.
• IC engine operates on the principle of internal combustion, where fuel is burned inside the engine to produce power.

• The combustion process generates high pressure and temperature gases that expand and push the piston, converting chemical energy into mechanical energy.

• The mechanical energy pr...read more
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Q2. How to function Diesel engine?
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A diesel engine functions by compressing air in the cylinder, injecting fuel, and igniting the fuel-air mixture to create combustion.
• Diesel engines compress air in the cylinder to high pressures, typically around 15:1 compression ratio.

• Fuel is injected into the cylinder at the end of the compression stroke.

• The fuel is ignited by the heat generated from the high compression, not by a spark plug like in gasoline engines.

• ...read more
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Q3. Different between Diesel and petrol?
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Diesel is heavier and less volatile than petrol, leading to differences in combustion, efficiency, and emissions.
• Diesel is heavier and less volatile than petrol

• Diesel engines compress air to ignite fuel, while petrol engines use spark plugs

• Diesel engines are more fuel-efficient but produce more emissions

• Petrol engines are quieter and faster than diesel engines
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Q4. What gear? Types of gear?
Ans. 
Gears are mechanical devices that transmit motion and power between rotating shafts. Types include spur, helical, bevel, worm, rack and pinion.
• Spur gears have straight teeth and are the most common type

• Helical gears have angled teeth for smoother operation

• Bevel gears have cone-shaped teeth for changing direction of rotation

• Worm gears have a screw-like appearance and are used for high torque applications

• Rack and pinion ...read more
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Q5. How to handle customer?
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Handle customers with patience, empathy, and effective communication.
• Listen actively to understand their concerns

• Show empathy and understanding towards their situation

• Communicate clearly and professionally

• Offer solutions or alternatives to address their needs

• Follow up to ensure customer satisfaction
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Q6. What is role of previous company? etc
Ans. 
The role of my previous company was to provide technical support and maintenance services for various equipment and systems.
• Providing technical support to customers for troubleshooting issues

• Performing regular maintenance and inspections on equipment

• Installing and configuring new systems

• Training customers on how to use the equipment effectively
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