Apollo Tyres Service Engineer Interview Questions and Answers

The type of call refers to the nature of the service request or issue reported by the customer.

• The type of call could be related to equipment malfunction, software issues, installation support, or general inquiries.

• Examples include troubleshooting a faulty machine, assisting with software configuration, providing guidance on product usage, or answering questions about service contracts.

Tools for resolution of customer complaints include CRM software, communication tools, knowledge base, and feedback forms.

• CRM software for tracking customer interactions and history

• Communication tools like email, phone, and live chat for quick responses

• Knowledge base for self-service options and FAQs

• Feedback forms for gathering customer input and improving service

• Escalation procedures for unresolved complaints

An inverter is a device that converts direct current (DC) to alternating current (AC) for various applications.

• Converts DC to AC power

• Used in solar power systems to convert DC electricity from solar panels to AC electricity for use in homes

• Commonly used in uninterruptible power supplies (UPS) to provide backup power during outages

Current is the flow of electric charge, voltage is the potential difference between two points, and capacity is the amount of charge a battery can store.

• Current is measured in Amperes (A) and represents the flow of electric charge through a circuit.

• Voltage is measured in Volts (V) and represents the potential difference between two points in a circuit.

• Capacity of a battery is measured in Ampere-hours (Ah) or milliamper...read more