Anthariksh Softtech NOC Support Engineer L1 Interview Questions, Process, and Tips

It was a versant round from Pearson.

Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
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Q1. Basic salary expectations
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Q1. Brief self introduction
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Q1. For fresher, How do you troubleshoot when user is getting a blue screen error?
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The test is about grammatical knowledge.

Q1. Why you want to joine our company
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Q2. Tell me about your last organisation
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Q1. Why you want to joine the company
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Q2. Where you see yourself after 5years
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Q1. What is ethernet
Ans. 
Ethernet is a networking technology commonly used for connecting devices in a local area network (LAN).
• Ethernet is a system for connecting a number of computer systems to form a local area network (LAN).

• It uses a protocol called CSMA/CD (Carrier Sense Multiple Access with Collision Detection) to manage traffic on the network.

• Ethernet cables are commonly used to physically connect devices to a network switch or router.

• E...read more
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Q2. What is network
Ans. 
A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another to share data and resources.
• Networks can be wired or wireless

• Common types of networks include LAN (Local Area Network) and WAN (Wide Area Network)

• Networks can be private (intranet) or public (internet)

• Examples of network devices include routers, switches, and modems
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Q1. Tell me something about yourself?
Ans. 
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you applied for this job?
Ans. 
I applied for this job because of my passion for helping customers and resolving their issues.
• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles
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Q1. As you are from technical background why you want to join a BPO?
Ans. 
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more
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Q2. How will handle this situation when a customer is angry and using cuss words?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor
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Q1. Sql constraint , primary key, unique and foreign key
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Q1. Routing protocols
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Q1. Role of deskstop support engineer
Ans. 
Desktop Support Engineers provide technical assistance to users, troubleshoot issues, and maintain computer systems.
• Provide technical assistance to users for hardware and software issues

• Troubleshoot and resolve technical problems with desktop computers, laptops, printers, and other peripherals

• Install, configure, and update software applications and operating systems

• Maintain and update computer systems to ensure optimal...read more
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Q2. How fast is a bus?
Ans. 
The speed of a bus can vary depending on the type of bus, road conditions, and traffic.
• The speed of a city bus is typically around 20-30 miles per hour.

• A school bus usually travels at speeds of 40-50 miles per hour.

• Long-distance buses like Greyhound can reach speeds of 60-70 miles per hour.

• Buses in Europe may travel faster due to higher speed limits on highways.
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Q3. What exactly is a blue screen death
Ans. 
A blue screen of death (BSoD) is a stop error screen that appears when a system encounters a critical error that it cannot recover from.
• Occurs when the operating system encounters a critical error and is unable to recover

• Also known as a stop error or BSoD

• Usually displays a blue screen with error codes and information about the error

• Requires a system restart to resolve the issue
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Q4. What is DNS(domain naming service)?
Ans. 
DNS is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.
• DNS resolves domain names to IP addresses

• It helps users access websites using human-readable names

• DNS servers store records of domain names and their corresponding IP addresses

• DNS operates as a hierarchical system with multiple levels of authority

• Examples: translating 'www.google.com' to '172.217.3
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Q5. What is type of connection?
Ans. 
A type of connection refers to the method used to establish communication between devices or systems.
• There are various types of connections such as wired (Ethernet, USB) and wireless (Wi-Fi, Bluetooth)

• Connections can also be categorized as point-to-point or multipoint

• Examples include HDMI for video/audio, RJ45 for Ethernet, and USB for data transfer
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Q6. Can you explain active directory?
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows for authentication and authorization of users

• Enables administrators to assign policies, deploy software, and apply updates

• Supports hierarchical structure with domains, trees, and forests
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Q1. Recent news about hdfc
Ans. 
HDFC Bank recently announced a partnership with Mastercard to launch a co-branded credit card.
• HDFC Bank partnered with Mastercard to launch a co-branded credit card

• The new credit card offers exclusive benefits and rewards for customers

• This partnership aims to enhance customer experience and loyalty
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Q2. About your self
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