Angel One Customer Support Associate Interview Questions and Answers

Email writing about some scenarios

Q1. Self introduction, previous experience
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Q2. About your goals
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Q1. About yoursself what your exp
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Q1. No round complete
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Q1. Introduce about yourself
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I am a dedicated and experienced Customer Care Executive with excellent communication skills.
• I have worked in the customer service industry for 5 years.

• I have a strong ability to empathize with customers and understand their needs.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have received multiple awards for providing exceptional customer service.

• I am fluent in multiple langua...read more
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Q2. What is your role on your last company
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I was responsible for providing excellent customer service and resolving customer issues in a timely manner.
• Provided support to customers via phone, email, and chat

• Assisted customers with product inquiries, troubleshooting, and account management

• Resolved customer complaints and escalated issues to the appropriate department when necessary

• Maintained accurate records of customer interactions and transactions

• Collaborated ...read more
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Q3. What is your salary expectations
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I would expect a competitive salary based on my experience and skills.
• I have researched the average salary range for Customer Care Executives in the industry.

• I have considered my qualifications, experience, and skills when determining my salary expectations.

• I am open to negotiation and willing to discuss the salary package in detail during the interview process.

• I believe that fair compensation is important for both the...read more
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Q4. Reason for left the last company
Ans. 
Seeking better growth opportunities and a more challenging role.
• Limited scope for career advancement in the previous company

• Desire for a more challenging and fulfilling role

• Seeking a company with a better work culture and values

• Relocation or personal reasons

• Company downsizing or restructuring
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Q1. Tell me about your self ?
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Q2. Tell me about your last weekend ?
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Q3. Where do you see yourself in 5 years ?
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Q4. What do you know about online transaction ?
Ans. 
Online transactions refer to the process of electronically transferring money or making payments over the internet.
• Online transactions involve the exchange of funds or information between a buyer and a seller through the internet.

• They are commonly used for purchasing goods and services, paying bills, transferring money, and more.

• Security measures such as encryption and authentication are crucial to protect sensitive in...read more
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Q5. What do you know about paytm?
Ans. 
Paytm is a digital payment platform that allows users to make online transactions, including mobile recharges, bill payments, and online shopping.
• Founded in 2010 by Vijay Shekhar Sharma

• Offers services like mobile recharges, bill payments, online shopping, and ticket bookings

• Allows users to transfer money to friends and family

• Provides cashback and discounts on transactions

• Has a digital wallet feature for storing money
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Decent aptitude knowledge test.

Relevant coding knowledge test

Q1. Basics questionnaire
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It was an online written test

Q1. Why do you want to switch your job ?
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Q2. Which KPI according to you is the most important?
Ans. 
Customer satisfaction is the most important KPI for a Customer Support Executive.
• Customer satisfaction directly reflects the quality of service provided

• High customer satisfaction leads to customer loyalty and retention

• Measuring customer satisfaction helps in identifying areas for improvement

• Examples: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)
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Q1. First round hR round self introduction and salary discussion
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Q2. Self introduction and languages known
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