200+ Interview Questions and Answers

If petrol and diesel prices decrease, AMEX's income may decrease due to reduced fuel surcharges and lower transaction volumes.

• AMEX earns revenue through fuel surcharges on transactions made using their cards.

• Lower petrol and diesel prices may lead to reduced fuel surcharges, resulting in a decrease in AMEX's income.

• Decreased fuel prices may also impact consumer spending habits, leading to lower transaction volumes and further impacting AMEX's income.

• However, if lower fuel pri...read more

Customer service focuses on providing assistance and guidance to customers, while customer support focuses on resolving specific issues or problems.

• Customer service involves helping customers with general inquiries, providing information, and offering solutions to their problems.

• Customer support is more specialized and involves addressing specific issues or problems that customers may encounter.

• Customer service is proactive and focuses on building relationships with customers...read more

Fraud is when someone tricks or deceives others to steal their money or personal information.

• Fraud is a type of dishonest behavior where someone tries to take advantage of others for their own gain.

• It involves tricking or deceiving people to steal their money, personal information, or belongings.

• Fraud can happen in different ways, such as online scams, identity theft, or fake products.

• For example, if someone pretends to be a bank representative and asks for your credit card d...read more

On average, you need to flip 13 cards to get the first ace from a deck of 52 cards with 4 aces.

• The probability of getting an ace in one flip is 4/52 or 1/13.

• The probability of not getting an ace in one flip is 48/52 or 12/13.

• Using the formula for geometric distribution, the expected number of flips to get the first ace is 1/(1/13) = 13.

To improve sales, we would collect data on customer preferences, demographics, and shopping habits.

• Collect data on customer preferences for products, brands, and packaging

• Gather demographic information such as age, gender, income, and location

• Track shopping habits like frequency of visits, time of day, and purchase history

• Use surveys, loyalty programs, and social media to gather data

• Analyze data to identify trends and make informed decisions on product offerings and marketing...read more

Drive 60 miles, refill, and repeat until the end of the desert.

• Drive 60 miles, which will use 60 litres of fuel

• Refill the car with 20 litres of fuel

• Repeat until the end of the desert is reached

Answers to questions asked in an interview for Management Trainee at Amex

• 1. Amex is a reputed financial services company with a strong focus on customer service and innovation.

• 2. Closed loop model of Amex refers to the fact that Amex issues its own cards, processes transactions, and provides customer service, all within its own network.

• 3. Factors for setting credit limit include credit score, income, debt-to-income ratio, and payment history. Optimization equation: Credit Lim...read more

Fraud risk refers to the potential for fraudulent activities to occur. Identifying credit card fraud involves monitoring transactions and detecting suspicious patterns.

• Fraud risk is the possibility of fraudulent activities happening, such as unauthorized use of credit cards.

• To identify credit card fraud, monitor transactions for any suspicious or unusual activity.

• Look for patterns like multiple transactions from different locations or large purchases that are inconsistent wit...read more

Find the total number of possible combinations in the given order.

• The value of a+b is 10, so a and b can be any two numbers that add up to 10.

• The value of a+b+c is also 10, so c can be any number that makes the sum of a, b, and c equal to 10.

• Similarly, the value of a+b+c+d is 10, so d can be any number that makes the sum of a, b, c, and d equal to 10.

• To find the total number of possible combinations, we need to consider all the possible values of a, b, c, and d that satisfy t...read more

The first Ace card will appear, on average, at the 13th position.

• The probability of drawing an Ace card in a single draw is 4/52.

• The probability of not drawing an Ace card in a single draw is 48/52.

• The probability of not drawing an Ace card in the first 12 draws is (48/52)^12.

• Therefore, the probability of drawing an Ace card for the first time on the 13th draw is 1 - (48/52)^12.

To determine if supply of autorickshaws matches demand, we need to conduct market research and analyze data. Approach for a different product would depend on the nature of the product.

• Conduct market research to determine the demand for autorickshaws

• Analyze data to compare demand with supply

• If demand is higher than supply, increase production or import more autorickshaws

• If demand is lower than supply, decrease production or find new markets to sell autorickshaws

• Approach for a ...read more

Analysing internet surfing history to plan card type and promotions for customer.

• Analyse the customer's search history for keywords related to shopping, travel, dining, etc.

• Identify the customer's spending patterns and preferences based on their browsing history.

• Offer promotions and discounts on products or services that the customer has shown interest in.

• Suggest a credit card with rewards and benefits that align with the customer's interests and spending habits.

• Consider the ...read more

Credit card is a payment card issued to users as a method of payment.

• Credit cards allow users to borrow money up to a certain limit to make purchases.

• Users are required to pay back the borrowed amount along with interest and fees.

• Credit cards offer rewards and cashback programs to incentivize usage.

• Credit card companies charge merchants a fee for accepting payments through their network.

• Credit card fraud is a common issue and users should take precautions to protect their inf...read more

The number of airplanes taking off from Delhi airport daily is not available.

• The exact number of airplanes taking off from Delhi airport each day is not publicly available.

• The number of flights can vary depending on the day of the week and time of day.

• Factors such as weather conditions and air traffic can also affect the number of flights.

• However, Delhi airport is one of the busiest airports in India and handles a large number of domestic and international flights.

• In 2019, th...read more

The decision to give a person a credit card is based on their creditworthiness and ability to repay the credit.

• Evaluate the person's credit history and credit score.

• Assess their income and employment stability.

• Consider their debt-to-income ratio.

• Review their payment history on previous loans or credit cards.

• Check if they have any outstanding debts or bankruptcies.

• Verify their identity and address.

• Assess their financial responsibility and spending habits.

• Consider any reference...read more

A specific algorithm works for a problem if it is designed to handle the problem's characteristics effectively.

• The algorithm should be able to process the input data efficiently.

• It should consider the problem's constraints and requirements.

• The algorithm should produce correct and accurate results for the problem.

• The algorithm's complexity should be suitable for the problem's scale.

• If applicable, the algorithm should be able to handle edge cases or exceptions.

• Example: A sortin...read more

Identify the slightly lighter bowl among fifteen identical steel bowls without using a weighing scale or holding them.

• Observe the bowls closely for any visible differences in shape or size.

• Tap each bowl gently and listen for any differences in sound.

• Place each bowl on a flat surface and observe if any wobble or spin longer than others.

• Use a magnet to check if any bowl is made of a different material.

• Check the temperature of each bowl with your hand to see if any is cooler or ...read more

Inorganic results are paid ads in search engines while organic results are the natural listings.

• Inorganic results are paid advertisements that appear at the top or bottom of search engine results pages (SERPs).

• Organic results are the natural listings that appear in SERPs based on relevance to the search query.

• Inorganic results are marked as 'Ad' while organic results are not.

• Examples of inorganic results include Google Ads, Bing Ads, and social media ads.

• Examples of organic r...read more

Soft skills are crucial in customer dealing business as they help in building rapport, resolving conflicts, and ensuring customer satisfaction.

• Soft skills like communication, empathy, and active listening help in understanding customer needs and concerns.

• They also aid in conflict resolution and problem-solving, which are essential in dealing with dissatisfied customers.

• Soft skills like patience and positivity help in maintaining a calm and professional demeanor, even in stres...read more

I used multiple classification algorithms in my project.

• Decision Tree: Used for creating a tree-like model to make decisions based on features.

• Random Forest: Ensemble method using multiple decision trees to improve accuracy.

• Logistic Regression: Used to predict binary outcomes based on input variables.

• Support Vector Machines: Used for classification by finding the best hyperplane to separate data points.

• Naive Bayes: Based on Bayes' theorem, used for probabilistic classificatio...read more

This question is about basic concepts in C and C++ programming languages.

• C and C++ are programming languages used for system and application software development.

• Tokens are the basic building blocks of a program, such as keywords, identifiers, operators, and literals.

• Statements are instructions that perform a specific task.

• Functions are blocks of code that perform a specific task and can be called from other parts of the program.

• Arrays are collections of similar data types st...read more

Credit risk refers to the potential for loss due to a borrower's failure to repay a loan or meet their financial obligations.

• Credit risk is the risk that a borrower may default on their loan or fail to meet their financial obligations.

• To analyze a person's credit risk, various factors are considered such as their credit history, income level, employment stability, and debt-to-income ratio.

• Credit risk analysis involves assessing the likelihood of default and determining the ap...read more

American Express is a financial services company known for its credit card offerings.

• American Express is a global financial services company headquartered in New York City.

• It is known for its charge cards, credit cards, and traveler's cheques.

• AmEx operates a closed-loop network, meaning it both issues cards and processes transactions.

• The company offers a range of credit card products, including rewards cards, cashback cards, and premium cards.

• AmEx has a strong focus on custom...read more

The solution that won me the third prize in the 'Analyze this' competition was a machine learning model.

• I developed a machine learning model using Python and scikit-learn library.

• The model was trained on a large dataset of customer data and their purchasing behavior.

• It used various features such as age, gender, income, and previous purchase history to predict the likelihood of a customer making a purchase.

• I used cross-validation techniques to evaluate the model's performance ...read more

Customer service allows me to help people and provide excellent support.

• I enjoy assisting and solving problems for customers.

• I have strong communication and interpersonal skills.

• I find satisfaction in providing excellent service and exceeding customer expectations.

• I believe in building positive relationships with customers.

• Customer service allows me to contribute to the success of a company by ensuring customer satisfaction.

• Example: I once helped a frustrated customer resolve...read more

A credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds for purchases.

• Credit cards are a convenient form of payment that allows users to make purchases and pay for them later.

• They provide a line of credit, which is essentially a loan from the issuing bank.

• Cardholders can use credit cards to make purchases online, in stores, or over the phone.

• Credit cards often come with rewards programs, such as cashback or travel points.

• CI...read more

A case study on the number of green T-shirts sold in the US.

• Identify the target audience for green T-shirts

• Analyze the market demand for green T-shirts

• Study the sales data of green T-shirts in the US

• Identify the popular brands and styles of green T-shirts

• Analyze the impact of seasonality on sales

• Consider the pricing strategy of green T-shirts

• Identify potential marketing opportunities to increase sales

I can contribute to HNI merchant sales by leveraging my strong network, strategic partnerships, and proven track record in driving revenue growth.

• Utilizing my extensive network of high-net-worth individuals to generate leads and referrals

• Establishing strategic partnerships with key players in the industry to expand market reach

• Implementing targeted marketing campaigns to attract HNI clients

• Leveraging my experience in driving revenue growth through effective sales strategies

• Pr...read more

VLOOKUP is a function in Excel used to search for a specific value in a table and return a corresponding value.

• Dashboards are visual representations of data that allow users to quickly analyze and make decisions based on the information presented.

• Pivot tables are used to summarize and analyze large amounts of data in a table format.

• HLOOKUP is similar to VLOOKUP, but searches for a value in a row instead of a column.

• VBA (Visual Basic for Applications) is a programming language...read more

Charge cards require full payment each month, while credit cards allow for carrying a balance.

• Charge cards require the full balance to be paid off each month, while credit cards allow for carrying a balance over time.

• Charge cards typically have no pre-set spending limit, while credit cards have a credit limit.

• Charge cards often charge an annual fee, while credit cards may or may not have an annual fee.

• Examples of charge cards include American Express and Diners Club, while ex...read more

I utilized data management and analytics to track project progress, identify trends, and make data-driven decisions.

• Implemented data management systems to organize and store project data efficiently

• Utilized analytics tools to analyze project performance and identify areas for improvement

• Generated reports and dashboards to track key metrics and communicate findings to stakeholders

• Used data insights to make informed decisions and drive project success

I used data analysis tools to identify trends, patterns, and correlations to inform strategic business decisions.

• Utilized data visualization tools to present key findings to stakeholders

• Conducted regression analysis to predict future outcomes based on historical data

• Collaborated with cross-functional teams to gather and analyze data from multiple sources

Fraud is an intentional act of deception, while a dispute is a disagreement between two parties.

• Fraud involves intentional deception, while disputes arise from disagreements between parties.

• Fraud is a criminal offense, while disputes can be resolved through negotiation or legal means.

• Fraud involves misrepresentation or concealment of information, while disputes involve differences in interpretation or understanding.

• Examples of fraud include identity theft, credit card fraud, ...read more

Digital marketing is the practice of promoting products or services using digital channels and technologies.

• Digital marketing involves various strategies such as search engine optimization (SEO), social media marketing, email marketing, and content marketing.

• It aims to reach and engage with a target audience through online platforms like websites, social media platforms, search engines, and mobile apps.

• Digital marketing allows businesses to measure and analyze their marketing...read more

There are approximately 2,000 active flights over India at any given time.

• India has a busy aviation industry with major airports in cities like Delhi, Mumbai, and Bangalore.

• On average, there are around 2,000 flights in the air over India at any given time.

• This number can fluctuate depending on the time of day, day of the week, and season.

• Factors like weather conditions, air traffic control, and airline schedules can also impact the number of active flights.

Amex Bluebox Value focuses on ethical business practices and transparency.

• Amex Bluebox Value emphasizes the importance of integrity and honesty in business operations.

• They prioritize transparency and accountability in their decision-making processes.

• By 'Doing it the right way', Amex Bluebox Value aims to build trust with customers and stakeholders.

• Examples of 'Doing it the right way' include fair pricing strategies, ethical sourcing practices, and clear communication with cus...read more

Data analytics is crucial in my field of work as it helps in making informed decisions and identifying patterns.

• We use data analytics to track customer behavior and preferences.

• We analyze sales data to identify trends and adjust our marketing strategies accordingly.

• We use predictive analytics to forecast demand and optimize inventory levels.

• We monitor website traffic and engagement metrics to improve user experience.

• We use data visualization tools to present insights in a cle...read more

Charge cards require full payment each month while credit cards allow for carrying a balance.

• Charge cards require full payment each month while credit cards allow for carrying a balance.

• Charge cards typically have higher annual fees and stricter credit requirements.

• Credit cards offer rewards programs and cash back incentives while charge cards do not.

• Examples of charge cards include American Express Platinum and Centurion cards while examples of credit cards include Visa and ...read more

Depreciation is the decrease in value of an asset over time. Journal entries are made to record the depreciation expense.

• Depreciation is a non-cash expense that reduces the value of an asset over its useful life.

• The journal entry for depreciation includes a debit to Depreciation Expense and a credit to Accumulated Depreciation.

• Accumulated Depreciation is a contra asset account that shows the total amount of depreciation taken on an asset.

• For example, if a company purchases a ...read more

Program to find 2nd highest number in an unsorted array.

• Sort the array in descending order and return the second element.

• Iterate through the array and keep track of the two highest numbers.

• Handle edge cases like duplicates and small array sizes.

Use SQL JOIN to find common values in two tables.

• Use INNER JOIN to combine the two tables based on a common column

• Select the columns you want to display in the result

• Add a WHERE clause to filter out non-matching values

Estimating the number of 10 rupee notes in a cricket stadium is challenging due to various factors such as crowd size and ticket prices.

• Consider the seating capacity of the stadium

• Estimate the percentage of attendees who carry 10 rupee notes

• Take into account the average number of notes carried by each person

• Factor in the number of vendors and their transactions

• Consider the duration of the match and the frequency of note exchanges

To find the mid element in a linked list while iterating only once, we can use the two-pointer approach.

• Use two pointers, one moving at twice the speed of the other.

• When the faster pointer reaches the end of the list, the slower pointer will be at the mid element.

Data analytics can be used to identify spending patterns, detect fraud, and personalize offers for credit card users.

• Analyze transaction data to identify spending patterns and preferences of customers

• Use predictive analytics to detect and prevent fraud

• Leverage machine learning algorithms to personalize offers and rewards for customers

• Monitor credit scores and credit utilization rates to identify potential risks

• Track customer feedback and complaints to improve customer satisfa...read more

I would listen to their concerns, empathize with their situation, and offer a solution to their problem.

• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• If necessary, escalate the issue to a supervisor

The 3 pillars of data management are data quality, data governance, and data security.

• Data quality ensures that data is accurate, complete, and reliable.

• Data governance involves establishing policies and procedures for managing data assets.

• Data security focuses on protecting data from unauthorized access or breaches.

SCD Type 2 is a technique used to track historical changes in data over time in a data warehouse.

• SCD Type 2 maintains a separate row for each change in data, with a start and end date.

• It requires a surrogate key to uniquely identify each row.

• Informatica provides a built-in SCD Type 2 transformation to implement this technique.

• Example: tracking changes in customer addresses over time.

Blue box values refer to a set of predefined values used in data analysis and decision-making processes.

• Blue box values are predetermined values that are used as benchmarks or thresholds in analytical models.

• These values are often based on industry standards, best practices, or regulatory requirements.

• Blue box values help analysts make informed decisions by comparing data against these predefined values.

• For example, in financial analysis, blue box values can include threshold...read more

I have experience using tools such as Microsoft Excel, SQL, Tableau, and Jira.

• Microsoft Excel

• SQL

• Tableau

• Jira

Use SQL query with WHERE clause to pull data from a table based on a time interval.

• Use SQL query with SELECT statement to specify the columns you want to retrieve.

• Add a WHERE clause with the condition for the time interval, using appropriate date/time functions.

• Example: SELECT * FROM table_name WHERE timestamp_column BETWEEN 'start_time' AND 'end_time';

To maximize sales on a state level, focus on market research, targeted marketing strategies, strong customer service, and strategic partnerships.

• Conduct market research to understand the local consumer behavior and preferences

• Implement targeted marketing strategies based on the research findings

• Provide excellent customer service to build loyalty and attract repeat business

• Form strategic partnerships with local businesses or organizations to expand reach and customer base

Amex operates on an open loop business model.

• Amex operates as a payment network that partners with various merchants and banks to process transactions.

• Open loop systems allow for transactions to be made at a wide range of merchants, both online and offline.

• Examples of open loop systems include Visa, Mastercard, and Discover.

It is not possible to determine the exact number of traffic signals in Mumbai without available data.

• The number of traffic signals in Mumbai can vary over time due to construction, removal, or changes in traffic management.

• The Mumbai Traffic Police or Municipal Corporation may have the most accurate data on the number of traffic signals.

• Estimating the number of traffic signals in Mumbai would require a comprehensive survey or analysis of the city's road network.

• Factors such a...read more

To determine if a person can be a customer of a private jet company, factors such as income level, travel frequency, and location must be considered.

• Consider the individual's income level to determine if they can afford private jet services

• Evaluate the person's travel frequency to see if they would benefit from the convenience of private jet travel

• Take into account the person's location and travel destinations to assess the need for private jet services