American Express Fraud Specialist 2 Interview Questions and Answers

Q1. Difference between credit card and debit card
Ans. 
Credit card is a form of borrowing money with interest, while debit card is linked to your bank account and uses your own funds.
• Credit card allows you to borrow money up to a certain limit, while debit card uses funds directly from your bank account.

• Credit card charges interest on the borrowed amount, while debit card does not have interest charges.

• Credit card may offer rewards or cashback, while debit card does not ty...read more
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Q1. Well Fargo CEO's name
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Q2. Excel formula's
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Psychometric test which was conducted online

Q1. Manager round where basics of fraud knowledge will be tested. Interviewer has focused on communication skills and our problem solving
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Q1. Just package discussion and company policies
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Q1. Explain about your previous roles and responsibilities
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Q1. Tell me about yourself
Ans. 
I am a detail-oriented professional with a background in investigating and preventing fraud.
• Experienced in analyzing financial data and identifying suspicious activities

• Skilled in conducting interviews and interrogations to gather information

• Familiar with various fraud detection tools and techniques

• Strong attention to detail and ability to work under pressure

• Excellent communication and problem-solving skills
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Q1. Tell me about yourself
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Experienced fraud specialist with a background in investigating financial crimes and implementing fraud prevention measures.
• Over 5 years of experience in fraud detection and prevention

• Skilled in analyzing financial data and identifying suspicious patterns

• Proficient in using fraud detection software and tools

• Successfully led investigations resulting in the prosecution of fraudsters
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Q1. They provided a scenario and I had to explain how I would handle it
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Q2. How well do you work under pressure?
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Q1. Tell me about yourself
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Q2. What do you know about HSBC?
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Q3. How did you get to know about this job?
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Q1. Introduce yourself briefly.
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Q2. What do you know about HSBC?
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Q3. What are the lions of HSBC? Do you know the symbol and story behind it?
Ans. 
The lions of HSBC are a symbol of strength and stability. They represent the bank's commitment to its customers.
• The lions are a pair of bronze statues that stand guard outside HSBC's headquarters in London.

• They were designed by sculptor Nick Elphick and installed in 2002.

• The lions are modeled after the original lions that stood outside the bank's Shanghai office in the early 20th century.

• The lions are a symbol of the b...read more
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Q4. What do you know about this role? Do you have any prior experience in fraud operations?
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Q5. How did you get to know about this job?
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Q6. Where are you based?
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Q1. Why should we hire you? What makes you the right candidate?
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Q2. Will you work for night shift?
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Q1. Who referred you for this job role?
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Q2. What is your package expectation?
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Basic maths, arithmetic and language assesment

Q1. One to one interview
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Q2. Tell me about your previous experience.
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Q3. Tell me what is chargeback and credit card fraud
Ans. 
Chargeback is a dispute between a customer and a merchant over a transaction. Credit card fraud is unauthorized use of a credit card.
• Chargeback occurs when a customer disputes a transaction and requests a refund from the merchant's bank.

• Credit card fraud is when someone uses another person's credit card without their permission.

• Examples of credit card fraud include skimming, phishing, and identity theft.

• Fraud specialis...read more
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Q1. Salary expectations
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Q1. Describe customer service
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Customer service is the provision of assistance and support to customers before, during, and after a purchase.
• Customer service involves actively listening to customers and addressing their concerns or needs.

• It requires being knowledgeable about the product or service being offered.

• Effective communication skills are essential in customer service.

• Providing timely and efficient service is important to ensure customer sati...read more
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Q2. Resume tour is mandaolry for evryone
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Q1. Why switch the current job for JP
Ans. 
I am switching jobs to JP because of the better growth opportunities and work-life balance.
• JP offers better growth opportunities compared to my current job.

• JP has a strong reputation in the industry and I believe working here will enhance my skills and knowledge.

• JP provides a better work-life balance, which is important to me.

• JP offers competitive compensation and benefits package.

• I am impressed with the company cultur
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Q2. Introduction about yourself and past experience
Ans. 
I am an experienced Fraud Specialist with a strong background in detecting and preventing fraudulent activities.
• I have worked for 5 years in the fraud department of a leading financial institution.

• During my time there, I successfully identified and investigated numerous cases of fraud, resulting in significant savings for the company.

• I am highly skilled in analyzing data, conducting thorough investigations, and impleme...read more
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