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American Express Customer Service Professional Interview Questions and Answers

Updated 21 Mar 2023

American Express Customer Service Professional Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Consultancy and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic introduction questions You will need to introduce yourself in such a manner which will capture the recruiter attention
  • Q2. Why would it be a loss for the company if ee dont hire you? I answered that i live nearby so ill not be taking cab service hence thats the loss the company might have.
Round 3 - HR 

(1 Question)

  • Q1. How do you expect this high salary? Well, i did ensure that my resume had lot of detailed experience mentioned and also answered through the projects and awards i received.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident, in case you dont know the answer, dont try to sound cool and answer wrong.

American Express Interview FAQs

How many rounds are there in American Express Customer Service Professional interview?
American Express interview process usually has 3 rounds. The most common rounds in the American Express interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for American Express Customer Service Professional interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express. The most common topics and skills that interviewers at American Express expect are Customer Service, International Voice Process, Communication Skills, voice process and international bpo.

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American Express Customer Service Professional Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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American Express Customer Service Professional Salary
based on 26 salaries
₹4.2 L/yr - ₹10 L/yr
97% more than the average Customer Service Professional Salary in India
View more details

American Express Customer Service Professional Reviews and Ratings

based on 3 reviews

4.5/5

Rating in categories

4.5

Skill development

3.6

Work-life balance

4.5

Salary

4.5

Job security

4.5

Company culture

4.3

Promotions

4.5

Work satisfaction

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