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Amazon Virtual Customer Service Interview Questions and Answers for Experienced

Updated 25 Feb 2023

Amazon Virtual Customer Service Interview Experiences for Experienced

4 interviews found

Interview Questionnaire 

2 Questions

  • Q1. How can you manage the customer when there was problem in the product?
  • Ans. 

    To manage a customer when there is a problem with the product, it is important to listen to their concerns, empathize with their situation, offer solutions, and follow up to ensure satisfaction.

    • Listen actively to the customer's complaint and let them express their concerns.

    • Show empathy and understanding towards the customer's frustration or disappointment.

    • Offer appropriate solutions or alternatives to resolve the probl...

  • Answered by AI
  • Q2. Let the customer to talk about the problem of the product, with in Time talk to him to get rid of the anger. Explain him that how you will solve the problem.

I applied via Naukri.com and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Resolved Customer complaints concerns with strong
verbal and negotiation skills. Displayed Courtesy and
strong interpersonal skill with all customer interaction.
Helped Customers select Products that best fit there
Personal need. Keep the store Clean and maintained
neat, orderly Products Displays.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is very help to Join a MNC Company but The Reply was so late So I adviced that keep Current Status Share.

Virtual Customer Service Interview Questions Asked at Other Companies for Experienced

asked in Amazon
Q1. How can you manage the customer when there was problem in the pro ... read more
asked in Cogent
Q2. What are the benefit of work from home ?
asked in Cogent
Q3. What are the benefits of social media ?
asked in Cogent
Q4. What do you think about child labour ?
Q5. What is customer service agent

I applied via Naukri.com and was interviewed in Apr 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join us?
  • Q2. Are you sure to work rotational shifts and week offs?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for your English skills and have some vocal trainings.

Interview Questionnaire 

1 Question

  • Q1. Skill based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - be yourself, if you are nervous then practice as much as you can.

Amazon interview questions for designations

 Virtual Customer Service Executive

 (1)

 Virtual Customer Associate

 (2)

 Virtual Customer Support Associate

 (23)

 Virtual Assistant

 (2)

 Customer Service

 (13)

 Virtual Relationship Manager

 (1)

 Customer Service Associate

 (162)

 Customer Service Executive

 (103)

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Apr 2022. There were 8 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. They will ask about your profile and past experience.
Round 3 - Technical 

(1 Question)

  • Q1. A peer level colleague will ask some basic knowledge check questions
Round 4 - Coding Test 

This is literally a live coding test. For analytics expect SQL, python, R.

Round 5 - One-on-one 

(1 Question)

  • Q1. Interviewed by a manager of another team
Round 6 - One-on-one 

(1 Question)

  • Q1. Interviewed by dotted line reporting manager
Round 7 - One-on-one 

(1 Question)

  • Q1. Cross functional interview
Round 8 - One-on-one 

(1 Question)

  • Q1. Core Values Interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Know the core values, remember them, understand them and embody them. And being good at your advertised skills also helps.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Company Website and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Coding Test 

Implement an iterator to flatten 2D vector

Round 2 - One-on-one 

(1 Question)

  • Q1. Find shortest path to get all keys
  • Ans. 

    Use Dijkstra's algorithm to find the shortest path to get all keys

    • Implement Dijkstra's algorithm to find the shortest path in a graph

    • Consider the keys as nodes in the graph and the paths between keys as edges

    • Keep track of the keys collected and update the shortest path accordingly

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice algorithmic questions

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Case Study 

Emails to the host and guests.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Why you are perfect fit?
  • Ans. 

    I have the necessary skills, experience, and passion for the role.

    • I have relevant experience in the industry

    • I possess the required skills and qualifications

    • I am passionate about the work and eager to contribute

    • I have a track record of success in similar roles

  • Answered by AI
  • Q2. Why you want to change?
  • Ans. 

    Seeking new challenges and growth opportunities in a different environment.

    • Desire for new challenges and learning experiences

    • Opportunity for career advancement

    • Seeking a better work-life balance

    • Interest in exploring different industries or sectors

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready to face rejection if you are not confident in speaking.
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

It was a medium-level DSA round

Round 2 - Coding Test 

This was also a DSA round

Round 3 - Coding Test 

This again a DSA round

Round 4 - Technical 

(1 Question)

  • Q1. Can't disclose the question because of NDA signed but it was a design round
Round 5 - One-on-one 

(1 Question)

  • Q1. This was a project discussion round

I appeared for an interview before Dec 2020.

Round 1 - Coding Test 

(2 Questions)

Round duration - 90 minutes
Round difficulty - Hard

This was an online coding round where we were supposed to solve 2 questions under 90 minutes . Both the questions in my set were related to Graphs and were quite tricky and heavy to implement.

  • Q1. 

    Path Counting in Directed Graph

    Given a directed graph with a specified number of vertices V and edges E, your task is to calculate the total number of distinct paths from a given source node S to all ot...

  • Ans. 

    Calculate the total number of distinct paths from a given source node to all other nodes in a directed graph.

    • Use dynamic programming to keep track of the number of paths from the source node to each node in the graph.

    • Consider using modular arithmetic to handle large numbers and prevent overflow.

    • Start by initializing the number of paths from the source node to itself as 1.

    • Iterate through the edges of the graph and updat...

  • Answered by AI
  • Q2. 

    Course Schedule II Problem Statement

    You are provided with a number of courses 'N', some of which have prerequisites. There is a matrix named 'PREREQUISITES' of size 'M' x 2. This matrix indicates that fo...

  • Ans. 

    Given courses with prerequisites, determine a valid order to complete all courses.

    • Use topological sorting to find a valid order of courses.

    • Create a graph with courses as nodes and prerequisites as edges.

    • Start with courses that have no prerequisites and remove them from the graph.

    • Continue this process until all courses are taken or there are no valid courses left.

    • If there is a cycle in the graph, it is impossible to com

  • Answered by AI
Round 2 - Face to Face 

(2 Questions)

Round duration - 60 Minutes
Round difficulty - Medium

This was a Data Structures and Algorithms round with some standard questions . I was expected to come up with an
efficient approach and code it as well .

  • Q1. 

    Merge Intervals Problem Statement

    You are provided with 'N' intervals, each containing two integers denoting the start time and end time of the interval.

    Your task is to merge all overlapping intervals a...

  • Ans. 

    Merge overlapping intervals and return sorted list of merged intervals.

    • Sort the intervals based on start times.

    • Iterate through intervals and merge overlapping intervals.

    • Return the merged intervals in sorted order.

  • Answered by AI
  • Q2. 

    Longest Route Problem Statement

    Given a 2-dimensional binary matrix called Mat of size N x M that consists solely of 0s and 1s, find the length of the longest path from a specified source cell to a destina...

  • Ans. 

    Find the length of the longest path from a source cell to a destination cell in a binary matrix.

    • Use depth-first search (DFS) to explore all possible paths from source to destination.

    • Keep track of visited cells to avoid revisiting them.

    • Return the length of the longest path found, or -1 if no path exists.

  • Answered by AI
Round 3 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Medium

This was also a DSA round where I was asked to code only one of the questions but I eventually ended up coding both
as I had some spare time and explained my approches very smoothly to the interviewer . This round went preety well .

  • Q1. 

    Longest Increasing Subsequence Problem Statement

    Given an array of integers with 'N' elements, determine the length of the longest subsequence where each element is greater than the previous element. This...

  • Ans. 

    Find the length of the longest strictly increasing subsequence in an array of integers.

    • Use dynamic programming to solve this problem efficiently.

    • Initialize an array to store the length of the longest increasing subsequence ending at each index.

    • Iterate through the array and update the length of the longest increasing subsequence for each element.

    • Return the maximum value in the array as the result.

  • Answered by AI
  • Q2. 

    Search In Rotated Sorted Array Problem Statement

    Given a rotated sorted array ARR of size 'N' and an integer 'K', determine the index at which 'K' is present in the array.

    Note:
    1. If 'K' is not present...
  • Ans. 

    Given a rotated sorted array, find the index of a given integer 'K'.

    • Use binary search to find the pivot point where the array is rotated.

    • Then perform binary search on the appropriate half of the array to find 'K'.

    • Handle cases where 'K' is not present in the array by returning -1.

  • Answered by AI
Round 4 - Face to Face 

(2 Questions)

Round duration - 50 Minutes
Round difficulty - Medium

This was also a DSA round with 2 questions of Medium to Hard difficulty . I was expected to follow some clean code and OOPS principles to write the code in this round .

  • Q1. 

    Rank from Stream Problem Statement

    Given an array of integers ARR and an integer K, determine the rank of the element ARR[K].

    Explanation:

    The rank of any element in ARR is defined as the number of elem...

  • Ans. 

    Given an array and an index, find the number of elements smaller than the element at that index appearing before it in the array.

    • Iterate through the array up to index K and count the number of elements smaller than ARR[K].

    • Return the count as the rank of ARR[K].

    • Handle edge cases like empty array or invalid index K.

  • Answered by AI
  • Q2. 

    LRU Cache Design Question

    Design a data structure for a Least Recently Used (LRU) cache that supports the following operations:

    1. get(key) - Return the value of the key if it exists in the cache; otherw...

  • Ans. 

    Design a Least Recently Used (LRU) cache data structure that supports get and put operations with capacity constraint.

    • Implement a doubly linked list to maintain the order of recently used keys.

    • Use a hashmap to store key-value pairs for quick access.

    • Update the order of keys in the linked list on get and put operations.

    • Evict the least recently used key when the cache reaches its capacity.

  • Answered by AI

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPAFacebook interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 4 MonthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic Questions about core concept.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on core concepts and basic programs.

Amazon Interview FAQs

How many rounds are there in Amazon Virtual Customer Service interview for experienced candidates?
Amazon interview process for experienced candidates usually has 2 rounds. The most common rounds in the Amazon interview process for experienced candidates are Resume Shortlist and Group Discussion.
How to prepare for Amazon Virtual Customer Service interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Customer Service, bpo, inbound voice process, voice and domestic process.
What are the top questions asked in Amazon Virtual Customer Service interview for experienced candidates?

Some of the top questions asked at the Amazon Virtual Customer Service interview for experienced candidates -

  1. How can you manage the customer when there was problem in the produ...read more
  2. Provide laptop and w...read more
  3. skill based questi...read more

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Amazon Virtual Customer Service Salary
based on 168 salaries
₹1.7 L/yr - ₹3.7 L/yr
8% more than the average Virtual Customer Service Salary in India
View more details

Amazon Virtual Customer Service Reviews and Ratings

based on 48 reviews

4.4/5

Rating in categories

4.3

Skill development

4.1

Work-life balance

4.4

Salary

4.0

Job security

4.5

Company culture

3.7

Promotions

4.0

Work satisfaction

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