Amazon is rated
4.4 out of 5 stars on
AmbitionBox, based on 48 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Amazon is rated
4.4 out of 5 stars on
AmbitionBox, based on 48 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Amazon Virtual Customer Service Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
48 reviews found
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Popular
Virtual Customer Service in
Hyderabad / Secunderabad
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Nov 2024
Likes
I feel proud of my company.
Dislikes
Contract basis works.
Work Details
Work policy:
L2 and L3 work from office.from L4 we need to to office.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service in
Hyderabad / Secunderabad (working remotely)
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
5.0
Company Culture
1.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Oct 2024
Likes
Just company is very good but not the customer service process
Virtual Customer Service in
Hyderabad / Secunderabad (working remotely)
Full Time
·
Quality Assurance and Testing Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 23 Oct 2024
Likes
Work timings and OT available
Dislikes
The word contract
Virtual Customer Service in
Mangaluru (working remotely)
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 13 Oct 2024
Likes
Salary package is good
Dislikes
Extreme Night shift ending in the morning
Virtual Customer Service in
Hyderabad / Secunderabad
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 24 Apr 2022
Likes
Culture is very good very friendly and professional as well and understanding
Dislikes
Very monotonous job plus in work from home it becomes very dull sometimes and hectic
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Service in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Feb 2021
Likes
I absolutely love working here and I would love to see myself in a higher position within few years.
Work Details
It's amazing.
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service in
Kolkata
Full Time
·
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Mar 2021
Likes
Its a good company to work
Dislikes
Nothing
Work Details
Its really goodand full of fun
Work days: Monday to Friday
(Flexible Timings)
You are reading trusted reviews. Keep reading to find out more about
Amazon.
Virtual Customer Service (working remotely)
Contractual
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 25 Feb 2023
Likes
It was a work from home job there are targets but they don't force target honours like other MNCs for example I also work in tech Mahindra but they were very strict with the targets and also the main part is that they pay very well there are night allowances mail cards and also OT overtime which means you can earn up to 2000 in one day.
Dislikes
You have to meet your targets in order to stay in the company because they don't give many chances if you are not meeting with the targets they are giving and you can lose your job so there is less job security.
Working at Amazon gives you complete understanding of how an E-Commerce works they provide proper training and coachings to get the work done. And moreover you get complete flexible schedule and weekoffs
Dislikes
I personally do not like their internal criteria for IJP because the process to be eligible for IJP is really discriminating. And the upper management does not properly involve in communication made regarding process change. And the most of the managers do not communicate or interact with their team members on daily basis.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Sep 2024
Likes
This is a company amazing
Dislikes
Nothing 😞😞
Virtual Customer Service (working remotely)
Contractual
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 21 Jan 2023
Likes
Everything
Dislikes
Their contract is not becoming permanent even after working for them for almost 5 months
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Amazon Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 21 Jun 2022
Likes
The position and responsibilities seems exciting and matching to my interest areas and career goals.
Dislikes
Nothing to say
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Customer Service Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 22 Dec 2022
Likes
its a great platform to enhance my knowledge and communication. And its a work from home.
Dislikes
Nothing
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Mar 2023
Likes
Working environment
Dislikes
Salary range is very low
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Contractual
·
eCommerce Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 09 Apr 2023
Likes
Amazon is a great company. It provides so many facilities for it's employees.
Dislikes
N/A
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Pharmaceutical & Biotechnology Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 08 Oct 2022
Likes
Work culture, Leadership support, Learning and growth
Dislikes
Work gets hectic sometimes
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 25 Feb 2023
Likes
Everything is good here
Dislikes
Not much
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Customer Support Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 24 Jul 2022
Likes
I love the work culture in Amazon. The manager and all others are super friendly and will guide you in each and every step.
Dislikes
Salary is less
Growth is stagnant
Minimum or no chances of promotion
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Virtual Customer Service (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Apr 2023
Likes
Yes, i like to work in Amazon platform
Dislikes
No
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Service in
Indore
Virtual Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 31 Jul 2022
Likes
Amazon is really good company it is my honour to work with him.
Dislikes
Iam not dislike this company amazon is the grate platform in the world.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City, Travel Within Country.
People also ask about Amazon's Virtual Customer Services
Is Amazon a good place to work for Virtual Customer Services?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.4 out of 5 from over 48 employee reviews, it's clear that most virtual customer services have a positive experience working at Amazon. Company culture holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 3.7. Read reviews about company culture and career growth on AmbitionBox.
Does Amazon pay their Virtual Customer Services well?
According to AmbitionBox reviews, Amazon virtual customer services rate their salary and benefits at 4.4 out of 5, based on 48 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's virtual customer services salaries here and to read reviews specifically about salary and benefits at Amazon for virtual customer services, click here.
How is the work culture at Amazon for Virtual Customer Services?
Work culture at Amazon for virtual customer services is rated 4.5 out of 5 by 48 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for virtual customer services, click here.
How is the job security at Amazon for Virtual Customer Services?
Based on 48 reviews on AmbitionBox, Amazon's virtual customer services rate job security at 3.9 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Amazon for virtual customer services, click here.
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