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Amazon IT Support Specialist 2 Interview Questions and Answers
Amazon IT Support Specialist 2 Interview Experiences
2 interviews found
Anonymous
Selected
I was interviewed before Oct 2023.
(3 Questions)
- Q1. What is the OSI model
- Ans.
The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.
The OSI model stands for Open Systems Interconnection model
It helps in understanding how different networking protocols work together
Each layer has specific functions and communicates with adjacent layers
Examples of layers include physical layer, data link layer, network layer, e
- Q2. At what stage of the OSI model is TCP/IP?
- Ans.
TCP/IP operates at the network layer (Layer 3) of the OSI model.
TCP/IP is at the network layer (Layer 3) of the OSI model
The OSI model has 7 layers, with TCP/IP protocols operating at the network layer
Examples of protocols at this layer include IP (Internet Protocol) and ICMP (Internet Control Message Protocol)
- Q3. Explain the DHCP
- Ans.
DHCP is a network protocol that automatically assigns IP addresses to devices on a network.
DHCP stands for Dynamic Host Configuration Protocol
It allows devices to obtain IP addresses, subnet masks, and other network configuration information automatically
DHCP servers are responsible for assigning and managing IP addresses within a network
DHCP leases are temporary and devices must renew them periodically
Example: When yo...
Skills evaluated in this interview
Shripathi Srinivasan
Selected
I applied via LinkedIn and was interviewed before Mar 2023. There were 3 interview rounds.
(1 Question)
- Q1. All Basic questions related to Windows / MAC
(1 Question)
- Q1. ADDS, File Server, Shared Mailbox
(1 Question)
- Q1. Salary discussion
Interview questions from similar companies
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Customer Support Associate Interview Questions & Answers
Groupon
Muhammed azhar
posted on 14 Jun 2024
Selected
I applied via Referral and was interviewed before Jun 2023. There were 4 interview rounds.
Asked about the advantages and disadvantages of online shopping
Language proficiency and other aptitude
(1 Question)
- Q1. Basic questions related to cs and previous roles and responsibilities
(1 Question)
- Q1. Salary discussions and further procedures
Selected
I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Knowlesge about IT
- Q2. Experience required
Interview Preparation Tips
dinesh kumar
Aptitude includes time and distance 30 minutes
General topics for 15 minutes
(2 Questions)
- Q1. Previous experiences
- Q2. Experience about the customer satisfaction
- Ans.
I have extensive experience in ensuring customer satisfaction through effective communication and problem-solving.
Utilizing active listening skills to understand customer needs and concerns
Offering personalized solutions to address customer issues
Following up with customers to ensure their satisfaction
Handling escalated situations with empathy and professionalism
Selected
I applied via Indeed and was interviewed before Feb 2023. There were 3 interview rounds.
Gave a common topic to debate upon to check communication skills
(1 Question)
- Q1. Typing skill test
(1 Question)
- Q1. Situation based questions regarding customer support, how would u handle them at that particular situation.
Went well. Basic grammar assessment easy to crack
Interview Questionnaire
1 Question
- Q1. Only Self introduction
Interview Preparation Tips
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative
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