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Amazon Development Centre India

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100+ Interview Questions and Answers

Updated 11 Dec 2024
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Q1. how would you handle an irate customer?

Ans.

I would listen to their concerns, empathize with their situation, apologize for any inconvenience, and offer a solution to their problem.

  • Listen actively to the customer's complaints and let them vent their frustrations

  • Empathize with their situation and acknowledge their feelings

  • Apologize for any inconvenience caused and take responsibility for the issue

  • Offer a solution to their problem and work towards a resolution

  • Follow up with the customer to ensure their satisfaction

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Q2. 5. How a cake can be cut into 4 pieces within 3 strokes?

Ans.

A cake can be cut into 4 pieces within 3 strokes by cutting the cake in half twice and then stacking the pieces and cutting once more.

  • Cut the cake in half horizontally with the first stroke.

  • Cut the cake in half vertically with the second stroke.

  • Stack the four pieces on top of each other and cut down the middle with the third stroke.

  • Alternatively, cut the cake in half diagonally with the first stroke, then cut each half in half vertically with the second and third strokes.

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Q3. What you Understand by Transaction Risk and how we can encounter it?

Ans.

Transaction risk refers to the possibility of financial loss due to fraudulent or unauthorized transactions. It can be encountered through various measures.

  • Transaction monitoring and analysis

  • Implementing fraud detection tools

  • Verifying customer identity

  • Limiting transaction amounts

  • Educating customers on safe transaction practices

  • Regularly updating security measures

  • Conducting background checks on employees

  • Performing due diligence on business partners

  • Monitoring third-party vendor...read more

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Q4. 2×2 wooden box filled with 1×1 pieces how many pieces in the box ?

Ans.

The 2x2 wooden box can hold 4 pieces of 1x1 size.

  • A 2x2 wooden box has 4 square units of space.

  • Each 1x1 piece occupies 1 square unit of space.

  • Therefore, the box can hold 4 pieces.

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Q5. What do you know about customer service

Ans.

Customer service involves providing assistance and support to customers before, during, and after a purchase.

  • Customer service is all about meeting the needs and expectations of customers

  • It involves effective communication, problem-solving, and empathy

  • Customer service can be provided through various channels such as phone, email, chat, or in-person

  • Examples of good customer service include resolving complaints, providing product recommendations, and offering personalized assist...read more

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Q6. 2)what is testing?diff between manual and automation testing

Ans.

Testing is the process of evaluating a system or component to determine if it meets specified requirements.

  • Testing is done to identify defects or errors in software.

  • Manual testing is performed by human testers, while automation testing is done using tools and scripts.

  • Manual testing requires human intervention and is time-consuming, while automation testing is faster and more efficient.

  • Manual testing is suitable for small-scale projects or scenarios that require human judgment...read more

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Q7. What are the measures to prevent the risk before it harm us?

Ans.

Preventive measures to mitigate risks

  • Conduct regular risk assessments to identify potential threats

  • Implement strong security protocols and access controls

  • Train employees on security best practices and awareness

  • Monitor and analyze data to detect anomalies and suspicious activity

  • Establish emergency response plans and procedures

  • Stay up-to-date with industry regulations and compliance standards

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Q8. Longest Palindromic Substring - DP (GFG Link: -----/). Shortest path in Binary Maze - BFS (GFG Link: -----/) Check if given push and pop sequences of stack is valid or not (GFG Link: -----/)

Ans.

Interview question for Software Development Engineer position on Longest Palindromic Substring, Shortest path in Binary Maze, and Valid Stack Sequences.

  • Longest Palindromic Substring - use dynamic programming to solve

  • Shortest path in Binary Maze - use BFS algorithm to find the shortest path

  • Valid Stack Sequences - simulate the stack push and pop operations to check if the given sequences are valid

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Q9. What is precaution of without ppe working at wearhouse operation

Ans.

The precaution of working without PPE in a warehouse operation is to ensure the use of alternative safety measures.

  • Identify and eliminate potential hazards in the warehouse

  • Implement engineering controls such as installing safety guards on machinery

  • Train employees on safe work practices and provide regular safety reminders

  • Encourage the use of alternative protective measures like high-visibility clothing and non-slip footwear

  • Regularly inspect and maintain equipment and machiner...read more

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Q10. What is customer service.?

Ans.

Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

  • Customer service involves actively listening to customers and addressing their needs and concerns.

  • It includes providing accurate information about products or services, handling complaints and resolving issues, and ensuring customer satisfaction.

  • Examples of good customer service include responding promptly to inquiries, offering personalized solutions, and going a...read more

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Q11. Describe a situation where in you had to take calculated risk? What was the outcome?

Ans.

Took a calculated risk by launching a new product line. Outcome was successful.

  • Researched market demand and competition before launching

  • Invested in marketing and advertising to create awareness

  • Monitored sales and customer feedback closely

  • Outcome was successful with high demand and positive feedback

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Q12. What do you think are the key qualities necessary for providing excellent customer service?

Ans.

Key qualities for excellent customer service include empathy, patience, communication skills, problem-solving ability, and product knowledge.

  • Empathy towards customers' concerns and needs

  • Patience to listen and understand the issue

  • Effective communication skills to explain solutions clearly

  • Problem-solving ability to resolve issues efficiently

  • Product knowledge to provide accurate information and advice

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Q13. How did you handle a customer query where you didn't have any proper resolution to provide?

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Q14. What was the most complex situation when you measured learning effectiveness

Ans.

Measuring learning effectiveness of a complex training program for a global team

  • Developed a comprehensive evaluation framework to measure learning effectiveness

  • Conducted pre and post-training assessments to measure knowledge gain

  • Analyzed feedback from participants and trainers to identify areas of improvement

  • Used data analytics to measure the impact of the training program on business outcomes

  • Collaborated with stakeholders to make necessary changes to the training program

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Q15. Did you complete any analytic testing or debugging services at your previous job as a computer operator?

Ans.

Yes, I completed analytic testing and debugging services at my previous job as a computer operator.

  • Performed regular analytic testing to ensure system functionality

  • Identified and resolved software bugs and issues

  • Utilized debugging tools to troubleshoot system errors

  • Collaborated with software developers to improve system performance

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Q16. How to handle a customer complaint which could not be easily resolved?

Ans.

Listen to the customer, apologize for the inconvenience, offer alternative solutions, escalate if necessary.

  • Listen actively to the customer's complaint

  • Apologize for the inconvenience caused

  • Offer alternative solutions to resolve the issue

  • Escalate the issue to a higher authority if necessary

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Q17. Rate yourself on Excel and Excel shortcuts mostly macros, auto sum, Vlookup and Hlookup

Ans.

I rate myself 8 out of 10 on Excel and Excel shortcuts, with proficiency in macros, auto sum, Vlookup, and Hlookup.

  • I have extensive experience using Excel for data analysis and manipulation.

  • I am proficient in using Excel shortcuts such as Ctrl+C, Ctrl+V, and Ctrl+Z.

  • I have created and used macros to automate repetitive tasks.

  • I am skilled in using functions such as auto sum, Vlookup, and Hlookup to analyze data.

  • I am constantly learning and improving my Excel skills to increase ...read more

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Q18. What is precaution of when doing manitance off conveyor

Ans.

Precautions to take when doing maintenance on a conveyor

  • Ensure the conveyor is powered off and locked out before starting any maintenance work

  • Wear appropriate personal protective equipment (PPE) such as gloves, safety glasses, and hard hats

  • Follow proper lockout/tagout procedures to prevent accidental startup

  • Inspect the conveyor for any signs of damage or wear before beginning maintenance

  • Use proper tools and equipment for the maintenance tasks

  • Train and educate maintenance pers...read more

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Q19. Do you have a wired internet connection?

Ans.

Yes, I have a wired internet connection.

  • Yes, I have a wired internet connection at home.

  • Having a wired connection ensures stable and reliable internet access.

  • Wired connections are typically faster and more secure than wireless connections.

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Q20. How do you stay motivated when handling challenging customers?

Ans.

I stay motivated by focusing on finding solutions and maintaining a positive attitude.

  • I remind myself that the customer is frustrated with the situation, not with me personally

  • I actively listen to their concerns and empathize with their situation

  • I focus on finding a solution that meets their needs and exceeds their expectations

  • I take breaks when needed to avoid burnout and maintain a positive attitude

  • I celebrate small victories, such as successfully resolving a difficult issu...read more

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Q21. What Is your accuracy rate in typing speed test

Ans.

My accuracy rate in typing speed test is 98%

  • I have consistently scored 98% accuracy in typing speed tests

  • I have undergone regular practice to improve my typing accuracy

  • I am confident in my ability to maintain a high accuracy rate while typing

  • I am open to taking additional typing tests to demonstrate my accuracy

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Q22. What type of computer hardware systems did you operate and maintain?

Ans.

I have operated and maintained various computer hardware systems including servers, desktops, laptops, and peripherals.

  • Operated and maintained servers

  • Operated and maintained desktop computers

  • Operated and maintained laptops

  • Operated and maintained peripherals such as printers and scanners

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Q23. How to deal with a seller who is really angry and annoying

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Q24. An example when you sacrificed a short term goal for long term benefit.

Ans.

I delayed a product launch to ensure quality and customer satisfaction.

  • Recognized potential issues with product quality and customer experience

  • Recommended delaying launch to address issues

  • Worked with team to implement necessary changes

  • Resulted in higher customer satisfaction and fewer returns

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Q25. How will you handle customer complaints

Ans.

I will listen to the customer, empathize with their situation, offer a solution, and follow up to ensure satisfaction.

  • Listen actively to the customer's complaint without interrupting

  • Empathize with the customer's situation and show understanding

  • Offer a solution or alternative to resolve the issue

  • Follow up with the customer to ensure their satisfaction

  • Document the complaint and resolution for future reference

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Q26. Give me an example of the most complex problem you have solved?

Ans.

Developing a new system for managing complex supply chain logistics

  • Coordinating with multiple teams to identify pain points and requirements

  • Designing a scalable and flexible system architecture

  • Integrating with existing systems and data sources

  • Testing and iterating to ensure smooth implementation

  • Providing training and support to end users

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Q27. What is polymers? And how many types of rubber used in sealing industry

Ans.

Polymers are large molecules composed of repeating structural units, and there are several types of rubber used in the sealing industry.

  • Polymers are large molecules made up of repeating units called monomers.

  • Rubber is a type of polymer that can be natural or synthetic.

  • Common types of rubber used in the sealing industry include neoprene, EPDM, silicone, and nitrile rubber.

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Q28. What are most common point on height work

Ans.

The most common point on height work is the risk of falling.

  • Falling from heights is the leading cause of death in the construction industry.

  • Common hazards include unstable surfaces, lack of fall protection, and improper use of equipment.

  • Workers should be trained on proper safety procedures and use of personal protective equipment.

  • Regular inspections and maintenance of equipment and work areas can also help prevent accidents.

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Q29. How to increase company's product production?

Ans.

Increasing company's product production can be achieved by optimizing production processes, investing in technology and equipment, improving supply chain efficiency, and implementing lean manufacturing principles.

  • Optimize production processes to reduce waste and increase efficiency

  • Invest in technology and equipment to automate tasks and increase output

  • Improve supply chain efficiency to reduce lead times and ensure timely delivery of materials

  • Implement lean manufacturing princ...read more

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Q30. A man walking 600m in 5min what is his speedy in km/h?

Ans.

The man's speed is 7.2 km/h.

  • Convert 600m to km by dividing by 1000 (600m ÷ 1000 = 0.6km)

  • Calculate speed by dividing distance by time (0.6km ÷ 5min = 0.12 km/min)

  • Convert speed to km/h by multiplying by 60 (0.12 km/min * 60 = 7.2 km/h)

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Q31. What is the principles of Amazon

Ans.

Amazon's principles include customer obsession, ownership, and innovation.

  • Customer obsession: putting the customer first in all decisions

  • Ownership: taking responsibility and being accountable for actions

  • Innovation: constantly improving and inventing new solutions

  • Other principles include long-term thinking, frugality, and high hiring bar

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Q32. What is the customer service?

Ans.

Customer service is the assistance and support provided to customers before, during, and after a purchase.

  • Customer service involves helping customers with their inquiries, issues, and complaints.

  • It includes providing product information, processing orders, and handling returns or exchanges.

  • Good customer service can lead to customer satisfaction, loyalty, and repeat business.

  • Examples of customer service include answering phone calls, responding to emails, and assisting custome...read more

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Q33. What is STLC? What are the negative testing scenario

Ans.

STLC stands for Software Testing Life Cycle. Negative testing scenarios involve testing the system with invalid inputs or unexpected conditions.

  • STLC is a systematic approach to testing software throughout its development life cycle.

  • It includes phases like requirement analysis, test planning, test design, test execution, and test closure.

  • Negative testing scenarios involve testing the system with invalid inputs, unexpected conditions, or boundary values.

  • Examples of negative tes...read more

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Q34. How would you retain a irated customer

Ans.

Listen to their concerns, apologize, offer a solution, follow up

  • Listen actively to their complaints without interrupting

  • Apologize sincerely for the inconvenience caused

  • Offer a solution or compensation to resolve the issue

  • Follow up with the customer to ensure their satisfaction

  • Provide exceptional service to rebuild trust

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Q35. Examples of stakeholder management, conflict management, program management

Ans.

Stakeholder management involves identifying, analyzing, and engaging with stakeholders to ensure project success.

  • Identify key stakeholders and their interests in the project

  • Communicate regularly with stakeholders to keep them informed

  • Address any concerns or conflicts that arise among stakeholders

  • Engage stakeholders in decision-making processes to ensure buy-in

  • Manage expectations and ensure stakeholders are satisfied with project outcomes

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Q36. An example when you thought on behalf of the customer.

Ans.

As a program manager, I always prioritize the customer's needs. One example is when I led a project to improve our product's user interface based on customer feedback.

  • I regularly gather customer feedback to understand their pain points and needs

  • I prioritize customer needs in project planning and decision-making

  • I led a project to improve our product's user interface based on customer feedback

  • I ensured that the new UI design was user-friendly and met the needs of our customers

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Q37. How important is wealth in this current sitaution?

Ans.

Wealth is important in the current situation as it can provide financial security and access to resources.

  • Wealth can provide access to better healthcare, education, and living conditions.

  • During times of crisis, having financial resources can help individuals and families weather the storm.

  • Wealth can also provide opportunities for investments and growth, leading to increased prosperity.

  • However, wealth should not be the sole measure of success or happiness, as relationships, he...read more

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Q38. How do you handle difficult or irritated customers?

Ans.

I handle difficult customers by remaining calm, listening actively, empathizing with their concerns, and finding a solution that meets their needs.

  • Remain calm and composed

  • Listen actively to understand their concerns

  • Empathize with their situation

  • Find a solution that addresses their needs

  • Offer alternatives if necessary

  • Seek help from a supervisor if the situation escalates

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Q39. What is Service level agreement?

Ans.

A Service Level Agreement (SLA) is a contract between a service provider and a customer that outlines the level of service expected.

  • SLAs define the scope of services provided, performance metrics, and remedies for failure to meet agreed-upon standards.

  • They are commonly used in IT and outsourcing industries.

  • Examples of SLAs include response time guarantees for customer support and uptime guarantees for web hosting services.

  • SLAs can also include penalties for failure to meet ag...read more

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Q40. How would you fill 4 dead bodies in a 6 feet hole?

Ans.

Position the bodies strategically to fit all four in the hole.

  • Position the bodies in a way that allows for maximum space utilization

  • Consider stacking the bodies on top of each other

  • Arrange the bodies in a way that minimizes wasted space

  • Ensure the bodies are placed respectfully and securely in the hole

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Q41. What are leadership principles of Amazon ?

Ans.

Amazon's leadership principles guide the company's culture and decision-making processes.

  • Customer Obsession: Prioritizing the needs of customers above all else.

  • Ownership: Taking responsibility for outcomes and delivering results.

  • Invent and Simplify: Constantly seeking new solutions and streamlining processes.

  • Bias for Action: Making decisions quickly and taking calculated risks.

  • Earn Trust: Building trust with customers, colleagues, and partners.

  • Dive Deep: Understanding the det...read more

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Q42. What are types of testing? At what situation we don't receive the mails in mail box?

Ans.

Types of testing include functional testing, non-functional testing, manual testing, automated testing, etc.

  • Functional testing - testing the functionality of the software

  • Non-functional testing - testing aspects like performance, usability, etc.

  • Manual testing - testing done manually by testers

  • Automated testing - testing done using automation tools

  • Regression testing - testing to ensure new code changes do not affect existing functionality

  • Integration testing - testing how differ...read more

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Q43. What are the 4 basic operations of a computer?

Ans.

The 4 basic operations of a computer are input, output, processing, and storage.

  • Input: Data is entered into the computer system, such as through a keyboard or mouse.

  • Output: Data is displayed or presented to the user, such as on a monitor or printer.

  • Processing: The computer performs calculations and manipulates data based on instructions.

  • Storage: Data is saved and retrieved from memory or storage devices, such as a hard drive or USB drive.

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Q44. If one takes 2hr to complete some work how much 5 people will take

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Q45. What is good ad campaign Manual or Automatic?

Ans.

It depends on the specific goals and target audience of the ad campaign.

  • Manual ad campaigns allow for more personalized and creative content tailored to specific audiences.

  • Automatic ad campaigns can reach a larger audience more efficiently and quickly.

  • Consider the budget, target audience, and desired outcomes when deciding between manual and automatic ad campaigns.

  • A combination of both manual and automatic strategies may be the most effective approach.

  • Examples: Manual campaig...read more

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Q46. What is customer service support?

Ans.

Customer service support involves providing assistance and solutions to customers before, during, and after a purchase.

  • Assisting customers with product inquiries and issues

  • Resolving complaints and concerns in a timely manner

  • Providing guidance on product usage and troubleshooting

  • Ensuring customer satisfaction through effective communication

  • Offering refunds, exchanges, or replacements when necessary

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Q47. How to handle a difficult customer?

Ans.

Difficult customers can be handled by active listening, empathy, and problem-solving skills.

  • Listen actively to the customer's concerns and acknowledge their frustration.

  • Show empathy by putting yourself in their shoes and understanding their perspective.

  • Use problem-solving skills to find a solution that meets the customer's needs.

  • Stay calm and professional, even if the customer becomes angry or rude.

  • If necessary, involve a supervisor or manager to help resolve the issue.

  • Follow...read more

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Q48. Explain complex process to customer in a simple way

Ans.

Break down the complex process into smaller steps and use simple language to explain it to the customer.

  • Identify the key steps in the process

  • Use analogies or real-life examples to help the customer understand

  • Avoid technical jargon and use simple language

  • Encourage the customer to ask questions and clarify any confusion

  • Provide visual aids if possible

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Q49. Lithium ion batteries Exploring Accomodation to be Chemical process leakage maintenance.

Ans.

Exploring ways to accommodate chemical process leakage maintenance in lithium ion batteries.

  • Implementing advanced leak detection systems

  • Developing self-healing materials for battery casing

  • Creating protocols for safe handling and disposal of leaked chemicals

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Q50. how would you work with limited guidence.

Ans.

I would rely on my problem-solving skills, resourcefulness, and ability to think critically to work effectively with limited guidance.

  • Utilize my problem-solving skills to assess the situation and determine the best course of action

  • Leverage my resourcefulness to seek out information and solutions independently

  • Practice critical thinking to analyze complex problems and make informed decisions

  • Seek feedback and clarification when necessary to ensure I am on the right track

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Q51. Finding distance between 2 points, nearest point. Given was a set of points.

Ans.

Calculate distance between 2 points and find the nearest point from a set of points.

  • Calculate distance using Euclidean distance formula: sqrt((x2-x1)^2 + (y2-y1)^2)

  • Iterate through all points to find distances and keep track of the nearest point

  • Return the nearest point found

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Q52. How many Types of fraud you know

Ans.

There are several types of fraud including identity theft, credit card fraud, insurance fraud, and investment fraud.

  • Identity theft

  • Credit card fraud

  • Insurance fraud

  • Investment fraud

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Q53. What is customer obseccion?

Ans.

Customer obsession is the relentless focus on exceeding customer expectations and delivering exceptional service.

  • Customer obsession involves understanding and anticipating customer needs

  • It requires going above and beyond to ensure customer satisfaction

  • Examples include personalized recommendations, proactive communication, and quick issue resolution

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Q54. What is about customer service support?

Ans.

Customer service support is crucial for ensuring customer satisfaction and loyalty.

  • Customer service support involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

  • It includes providing product information, troubleshooting assistance, and processing returns or exchanges.

  • Effective customer service support can lead to increased customer retention and positive word-of-mouth referrals.

  • Examples: Offering 24/7 customer service hotline, t...read more

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Q55. How can we cut a cake so we get 8 pieces ?

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Q56. team work done by test engineers

Ans.

Test engineers collaborate with team members to plan, execute, and analyze tests to ensure software quality.

  • Test engineers work closely with developers, product managers, and quality assurance teams to understand requirements and design test cases.

  • They collaborate with other test engineers to share knowledge, best practices, and test automation scripts.

  • Test engineers participate in daily stand-up meetings to discuss progress, blockers, and priorities with the team.

  • They provid...read more

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Q57. What is regression testing?

Ans.

Regression testing is the process of testing changes made to an application to ensure that existing functionalities are not affected.

  • It is performed after making changes to the software to ensure that the existing functionalities are not impacted.

  • It helps to identify any defects or issues that may have been introduced due to the changes made.

  • It is usually automated to save time and effort.

  • It is an important part of the software testing process.

  • Example: If a new feature is add...read more

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Q58. How may cube need for pet m3 in RCC concrete

Ans.

The number of cubes needed for 1 cubic meter of RCC concrete varies depending on the size of the cubes used.

  • The number of cubes needed for 1 cubic meter of RCC concrete can be calculated by dividing the volume of the concrete by the volume of each cube.

  • For example, if the size of the cube is 0.1 cubic meters, then 10 cubes would be needed for 1 cubic meter of RCC concrete.

  • It is important to consider the size and shape of the cubes when determining the number needed for a spec...read more

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Q59. One of the 14 principles of Amazon

Ans.

One of the 14 principles of Amazon is 'Customer Obsession'.

  • Customer Obsession means putting the customer first in everything Amazon does.

  • It involves listening to customers, understanding their needs, and exceeding their expectations.

  • Amazon strives to provide the best customer experience possible, even if it means taking short-term losses.

  • Examples of customer obsession at Amazon include their 24/7 customer service, free shipping, and easy returns.

  • This principle is at the core ...read more

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Q60. What is the selection process for Jab?

Ans.

The selection process for Jab involves multiple rounds of interviews and assessments to evaluate candidates' sales skills and fit for the role.

  • Initial screening of resumes to shortlist candidates

  • Phone interview to assess communication skills and interest in sales

  • In-person interviews with hiring manager and sales team

  • Sales role-play scenarios to evaluate selling abilities

  • Reference checks and background verification

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Q61. What are the Dax functions

Ans.

DAX functions are formulas used in Power BI to create custom calculations, aggregations, and comparisons.

  • DAX stands for Data Analysis Expressions

  • Functions can be used to create measures, calculated columns, and calculated tables

  • Examples of DAX functions include SUM, AVERAGE, COUNT, IF, and RELATED

  • DAX functions can also be used to manipulate dates, perform text operations, and work with tables and columns

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Q62. How do you identify learning needs?

Ans.

Learning needs are identified through assessments, feedback, and observation.

  • Conduct assessments to determine knowledge gaps and areas for improvement

  • Solicit feedback from employees, managers, and stakeholders

  • Observe employee performance and identify areas for development

  • Review industry trends and best practices to stay current

  • Use data and analytics to identify patterns and trends in learning needs

  • Examples: surveys, focus groups, performance evaluations, job shadowing, benchm...read more

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Q63. Is water thinner or thicker than air?

Ans.

Water is denser than air due to its molecular structure and composition.

  • Water is denser than air because its molecules are closer together.

  • The density of water is about 1000 times greater than air.

  • Water has a higher mass per unit volume compared to air.

  • This is why objects float in water but not in air.

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Q64. What do you understand by customer service?

Ans.

Customer service involves providing assistance and support to customers before, during, and after a purchase.

  • Customer service is about meeting the needs and expectations of customers.

  • It involves listening to customers, addressing their concerns, and providing solutions.

  • Customer service can be provided through various channels such as phone, email, chat, or in-person.

  • It is important to be empathetic, patient, and knowledgeable when dealing with customers.

  • Examples include helpi...read more

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Q65. What is DNS what roles of DNS in Our Network.

Ans.

DNS stands for Domain Name System. It translates domain names to IP addresses and vice versa in a network.

  • DNS resolves domain names to IP addresses

  • DNS helps in locating services and devices on a network

  • DNS provides redundancy and load balancing through multiple DNS servers

  • DNS can be used for blocking access to certain websites

  • Examples: www.google.com resolves to 172.217.3.100

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Q66. How to improve customer service

Ans.

Improving customer service involves listening to feedback, training employees, personalizing interactions, and utilizing technology.

  • Listen to customer feedback and make necessary improvements

  • Provide thorough training for employees to handle various situations

  • Personalize interactions with customers to make them feel valued

  • Utilize technology such as chatbots or CRM systems to streamline processes

  • Offer multiple channels for customer support (phone, email, chat)

  • Implement a loyalt...read more

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Q67. What is accounting entries for subcontracting

Ans.

Accounting entries for subcontracting involve recording raw material consumption, work in progress, and finished goods.

  • Raw material consumption is debited to the subcontracting expense account

  • Work in progress is credited to the subcontracting work in progress account

  • Finished goods are debited to the finished goods inventory account

  • Any price variances are recorded in a separate account

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Q68. What's merge and append

Ans.

Merge combines two or more datasets into one, while append adds new rows to an existing dataset.

  • Merge is used when we want to combine two or more datasets with similar columns into one dataset.

  • Append is used when we want to add new rows to an existing dataset.

  • Merge can be done using different types of joins such as inner join, left join, right join, and outer join.

  • Append can be done using the 'concatenate' function in pandas library in Python.

  • Both merge and append are commonl...read more

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Q69. What's the power query

Ans.

Power Query is a data transformation and cleansing tool used in Microsoft Excel and Power BI.

  • Power Query allows users to extract, transform, and load data from various sources.

  • It can be used to clean and reshape data, merge multiple data sources, and create calculated columns.

  • Power Query also has a user-friendly interface and supports advanced data transformations.

  • Examples of data sources include Excel spreadsheets, CSV files, databases, and web pages.

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Q70. Define HRM?

Ans.

HRM is the process of managing human resources to achieve organizational goals.

  • HRM involves recruitment, selection, training, and development of employees.

  • It also includes performance management, compensation, and benefits administration.

  • HRM aims to create a positive work environment and ensure employee satisfaction.

  • Effective HRM can lead to increased productivity and profitability for the organization.

  • Examples of HRM practices include job analysis, job design, and succession...read more

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Q71. What do you know about the process

Ans.

The process involves collecting, cleaning, analyzing, and interpreting data to extract insights and make informed decisions.

  • Data collection: Gathering relevant data from various sources.

  • Data cleaning: Removing errors, duplicates, and inconsistencies in the data.

  • Data analysis: Using statistical methods and machine learning algorithms to uncover patterns and trends.

  • Data interpretation: Drawing meaningful conclusions and making recommendations based on the analysis.

  • Iterative pro...read more

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Q72. Remove invalid parenthesis leetcode hard

Ans.

Remove the minimum number of invalid parentheses in order to make the input string valid.

  • Use a depth-first search approach to generate all possible valid parentheses combinations.

  • Keep track of the number of open and close parentheses to determine if a combination is valid.

  • Remove the minimum number of parentheses needed to make the input string valid.

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Q73. Talk on a topic for 5 minutes.

Ans.

The importance of effective communication in customer service

  • Effective communication builds trust and rapport with customers

  • Active listening is key to understanding customer needs and concerns

  • Clear and concise language helps avoid misunderstandings

  • Empathy and patience are essential in handling difficult customers

  • Providing timely and accurate information enhances customer satisfaction

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Q74. What slumb need for 1m3 in M25 grade

Ans.

Slump needed for 1m3 in M25 grade concrete is typically around 75-100mm.

  • Slump is a measure of the consistency of concrete.

  • For M25 grade concrete, the slump required is usually between 75-100mm.

  • The slump test is conducted as per IS: 1199-1959 standard.

  • Proper slump ensures the concrete is workable and can be easily placed and compacted.

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Q75. How can we test the core cut in soil

Ans.

Core cut in soil can be tested through various methods such as visual inspection, laboratory testing, and geophysical techniques.

  • Visual inspection of the core cut for any visible signs of soil composition, structure, and moisture content.

  • Laboratory testing to analyze the physical and chemical properties of the soil sample obtained from the core cut.

  • Geophysical techniques like ground penetrating radar or seismic surveys to assess the subsurface characteristics of the soil.

  • Comp...read more

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Q76. What is the main function of TRMS?

Ans.

The main function of TRMS is to identify and mitigate risks related to transactions and financial activities.

  • Identifying potential risks in transactions and financial activities

  • Analyzing data to assess the likelihood of risks occurring

  • Developing strategies to mitigate risks and protect the organization

  • Monitoring transactions and activities to ensure compliance with risk management policies

  • Providing recommendations to improve risk management processes

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Q77. Give one program related to number, array and string

Ans.

Program to find the largest number in an array of strings

  • Convert each string in the array to a number

  • Iterate through the array to find the largest number

  • Return the largest number found

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Q78. Joint function, it's application and definition

Ans.

Joint function refers to the movement and stability of joints in the body.

  • Joint function involves the movement of bones at a joint.

  • It also includes the stability provided by ligaments and tendons.

  • Examples include the knee joint allowing bending and straightening of the leg.

  • Another example is the shoulder joint allowing rotation and lifting of the arm.

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Q79. A last minute problem and hw we handled it

Ans.

A last minute problem arose when a key witness canceled their interview, but we quickly rescheduled and conducted the interview successfully.

  • Stay calm and assess the situation

  • Communicate with all relevant parties to find a solution

  • Act quickly to reschedule or find an alternative solution

  • Ensure all necessary steps are taken to prevent similar issues in the future

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Q80. What is test case?

Ans.

A test case is a set of instructions or conditions used to determine if a software application is working correctly.

  • Test cases are designed to verify specific functionality or features of the software.

  • They can be written in a variety of formats, including manual or automated scripts.

  • Test cases should be repeatable and cover all possible scenarios.

  • They are used to identify defects or bugs in the software and ensure that it meets the requirements.

  • Examples of test cases include ...read more

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Q81. What is waterfall model

Ans.

Waterfall model is a linear sequential software development process in which progress flows in one direction like a waterfall.

  • It is a traditional approach to software development where each phase must be completed before the next phase begins.

  • The phases in waterfall model include requirements, design, implementation, testing, and maintenance.

  • It is easy to understand and use, but lacks flexibility for changes during the development process.

  • Example: A project where the requirem...read more

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Q82. Explain advance sql functions used in your projects

Ans.

I have used advanced SQL functions like window functions, CTEs, and stored procedures in my projects.

  • Utilized window functions like ROW_NUMBER(), RANK(), and NTILE() for analytical queries

  • Implemented Common Table Expressions (CTEs) for recursive queries and code readability

  • Developed complex logic using stored procedures for data manipulation and business logic

  • Used functions like LEAD(), LAG(), and OVER() for advanced data analysis

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Q83. How to overcome data cleaning issues

Ans.

Data cleaning issues can be overcome by implementing automated processes, setting clear data quality standards, and regularly monitoring data quality.

  • Implement automated data cleaning processes using tools like Python pandas or SQL queries

  • Set clear data quality standards and guidelines for data entry to prevent errors

  • Regularly monitor data quality and conduct audits to identify and correct any issues

  • Utilize data validation techniques to ensure accuracy and consistency of data...read more

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Q84. What is DHCP how you can Configure.

Ans.

DHCP is a network protocol that automatically assigns IP addresses to devices on a network.

  • DHCP stands for Dynamic Host Configuration Protocol.

  • It allows devices to obtain IP addresses and other network configuration information automatically.

  • DHCP servers are responsible for assigning IP addresses to clients on the network.

  • Configuration involves setting up a DHCP server with a range of IP addresses to assign, along with other network settings.

  • Clients on the network can then re...read more

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Q85. what is LSMW and and its method

Ans.

LSMW stands for Legacy System Migration Workbench, a tool used in SAP for data migration.

  • LSMW is used to migrate data from legacy systems into SAP.

  • It provides a step-by-step guide to map data fields, convert data formats, and upload data.

  • LSMW uses different methods like Direct Input, Batch Input, BAPI, and IDoc for data migration.

  • It is commonly used by SAP consultants for data migration during system implementations or upgrades.

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Q86. How to recover company's loss

Ans.

Recovering company's loss involves analyzing the root cause, implementing cost-cutting measures, increasing revenue streams, and improving customer satisfaction.

  • Analyze the root cause of the loss to identify areas of improvement

  • Implement cost-cutting measures such as reducing unnecessary expenses

  • Increase revenue streams through marketing strategies or product diversification

  • Improve customer satisfaction to retain existing customers and attract new ones

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Q87. What is python in web development.

Ans.

Python in web development refers to the use of Python programming language for building web applications and websites.

  • Python is commonly used for backend development in web applications.

  • It is known for its simplicity, readability, and vast libraries that make development faster.

  • Popular web frameworks like Django and Flask are built using Python.

  • Python can also be used for frontend development with libraries like Django templates and Jinja2.

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Q88. Give an instance for calculated decision taken

Ans.

I made a calculated decision to allocate resources based on data analysis and risk assessment.

  • Conducted thorough research on market trends and competitor strategies

  • Analyzed financial data to determine potential ROI for different investment options

  • Consulted with experts in the field to gather insights and perspectives

  • Developed a risk assessment matrix to evaluate potential outcomes

  • Decided to invest in a new product line after careful consideration of all factors

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Q89. What are types of frauds

Ans.

Types of frauds include identity theft, credit card fraud, insurance fraud, and investment fraud.

  • Identity theft: When someone steals personal information to commit fraud

  • Credit card fraud: Unauthorized use of someone's credit card information

  • Insurance fraud: Falsifying information to obtain benefits from an insurance company

  • Investment fraud: Deceiving investors for financial gain

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Q90. Pros and cons of social media.

Ans.

Social media allows for easy communication and connection, but can also lead to privacy concerns and addiction.

  • Pros: Easy communication with friends and family, networking opportunities, access to news and information

  • Cons: Privacy concerns, cyberbullying, addiction to social media platforms

  • Example: Pros - Staying connected with loved ones through platforms like Facebook and Instagram

  • Example: Cons - Privacy issues arising from data breaches on platforms like Facebook

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Q91. Give me good point about lockdown ( of March )

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Q92. What is business development?

Ans.

Business development is the process of identifying and creating opportunities to grow a company's revenue and market share.

  • It involves researching and analyzing market trends and customer needs.

  • It includes identifying potential partnerships, collaborations, and acquisitions.

  • Business development aims to expand the customer base and increase sales.

  • It involves developing and implementing strategies to enter new markets or launch new products.

  • Examples include forming strategic al...read more

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Q93. What is manual testing? What is STLC?

Ans.

Manual testing is the process of manually testing software for defects, functionality, and usability. STLC stands for Software Testing Life Cycle.

  • Manual testing involves executing test cases without the use of automation tools.

  • It includes activities like test planning, test case development, test execution, and defect reporting.

  • STLC is a series of steps followed to ensure the quality of the software being tested.

  • STLC stages include requirements analysis, test planning, test c...read more

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Q94. What is keyword targeting?

Ans.

Keyword targeting is a digital advertising strategy where ads are shown to users based on specific keywords they search for.

  • Ads are displayed to users who search for or use specific keywords

  • Helps in reaching a more targeted audience

  • Commonly used in search engine marketing (SEM) campaigns

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Q95. Regression vs retesting

Ans.

Regression testing is done to ensure that new code changes do not negatively impact existing functionality, while retesting is done to verify that a specific bug has been fixed.

  • Regression testing is performed on the entire application to check for any unintended side effects of new code changes.

  • Retesting is done on a specific bug that has been fixed to ensure that the fix was successful.

  • Regression testing is typically automated to save time and effort.

  • Retesting is usually don...read more

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Q96. Explain risk elements in ecommerce.

Ans.

Risk elements in ecommerce include fraud, chargebacks, data breaches, and counterfeit products.

  • Fraudulent transactions by customers or sellers

  • Chargebacks due to disputes or unauthorized transactions

  • Data breaches leading to loss of sensitive customer information

  • Sale of counterfeit or fake products

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Q97. Hypothetical situation

Ans.

Handling a difficult client situation

  • Listen actively to understand the client's concerns

  • Stay calm and composed while addressing the client's issues

  • Offer solutions or alternatives to resolve the situation

  • Seek feedback from the client to ensure their satisfaction

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Q98. How to test a s/w for Lift

Ans.

Testing a lift system involves multiple steps to ensure its functionality and safety.

  • 1. Verify the lift system's basic functionality such as going up and down smoothly.

  • 2. Test emergency stop functionality to ensure safety measures are in place.

  • 3. Check for proper alignment of doors and sensors to prevent accidents.

  • 4. Conduct load testing to ensure the lift can handle its maximum capacity.

  • 5. Test communication systems between the lift and control panel for seamless operation.

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Q99. Highest sal from each dept in sql

Ans.

Retrieve the highest salary from each department using SQL.

  • Use the GROUP BY clause to group the data by department.

  • Use the MAX function to retrieve the highest salary for each department.

  • Combine the above two steps to get the desired result.

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Q100. Experience as pee process

Ans.

I have experience as a process associate.

  • I have worked as a process associate for 2 years at XYZ company.

  • My responsibilities included analyzing and improving processes to increase efficiency.

  • I have experience in using process improvement tools such as Six Sigma and Lean methodologies.

  • I have also trained new process associates on company processes and procedures.

  • I have a strong attention to detail and am able to identify areas for improvement in processes.

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