10+ Investigation Specialist Interview Questions and Answers

Investigate by reviewing shipping records, interviewing involved parties, checking surveillance footage, and examining the packaging.

• Review shipping records to track the package from sender to recipient.

• Interview the buyer to gather information about when and where the package was received.

• Check surveillance footage from the sender's location or the delivery address.

• Examine the packaging for signs of tampering or resealing.

• Contact the shipping company to investigate any poten...read more

Yes, there have been cases relating to internal complaints about employees.

• There have been several cases where employees have filed complaints against their colleagues for various reasons.

• These complaints can range from harassment and discrimination to unethical behavior and misconduct.

• As an Investigation Specialist, I have investigated and resolved numerous cases of internal complaints.

• For example, there was a case where an employee reported their supervisor for creating a h...read more

I have used the Amazon STAR method in various situations to provide structured responses.

• Used Situation - Describing a challenging project I successfully completed

• Used Task - Outlining the specific goals and objectives of the project

• Used Action - Detailing the steps I took to achieve those goals

• Used Result - Highlighting the positive outcomes and impact of the project

Wealth is important in the current situation as it can provide financial security and access to resources.

• Wealth can provide access to better healthcare, education, and living conditions.

• During times of crisis, having financial resources can help individuals and families weather the storm.

• Wealth can also provide opportunities for investments and growth, leading to increased prosperity.

• However, wealth should not be the sole measure of success or happiness, as relationships, he...read more

Frauds at Amazon include account takeover, fake reviews, counterfeit products, and phishing scams.

• Account takeover: Hackers gain access to a customer's account and make unauthorized purchases.

• Fake reviews: Sellers pay for fake positive reviews to boost their product ratings.

• Counterfeit products: Sellers list fake or replica items as genuine products.

• Phishing scams: Fraudsters send fake emails or messages pretending to be Amazon to steal personal information.

One of the 14 principles of Amazon is 'Customer Obsession'.

• Customer Obsession means putting the customer first in everything Amazon does.

• It involves listening to customers, understanding their needs, and exceeding their expectations.

• Amazon strives to provide the best customer experience possible, even if it means taking short-term losses.

• Examples of customer obsession at Amazon include their 24/7 customer service, free shipping, and easy returns.

• This principle is at the core ...read more

Yes, it is possible to get your money back.

• If you have a valid reason for requesting a refund, you may be able to get your money back.

• Some common scenarios where you can get a refund include returning a faulty product, canceling a service within a specified period, or disputing unauthorized charges.

• The refund process may vary depending on the company's policies and the payment method used.

• It is important to keep records of your transactions and communicate with the relevant p...read more

Yes, I have prepared investigation reports.

• I have prepared investigation reports for various cases.

• I am experienced in gathering and analyzing evidence to create comprehensive reports.

• I ensure that my reports are detailed, organized, and accurately reflect the findings of the investigation.

• I have used various tools and techniques to compile and present information in a clear and concise manner.

• One example of a report I prepared involved investigating a workplace harassment co...read more

A last minute problem arose when a key witness canceled their interview, but we quickly rescheduled and conducted the interview successfully.

• Stay calm and assess the situation

• Communicate with all relevant parties to find a solution

• Act quickly to reschedule or find an alternative solution

• Ensure all necessary steps are taken to prevent similar issues in the future

One real life example of fraud is the Enron scandal.

• Enron executives manipulated financial statements to hide losses and inflate profits.

• They used accounting loopholes and special purpose entities to deceive investors and regulators.

• The scandal led to the bankruptcy of Enron and the dissolution of Arthur Andersen, one of the five largest audit and accountancy partnerships in the world.