Amazon Development Centre India BPO Associate Interview Questions and Answers

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Q1. Basic questions
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Q2. Introduction about yourself and go through your experience.
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Q1. One on one Round
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Q2. What is your name
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Q3. What is your background
Ans. I have completed BBA with retail management , MBA only 6 subject.
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Q4. Tell me about yourself
Ans. I am Rishabh Sanyal from Kolkata my father's name is Tapas Sanyal he is a retired manager of Central Bank of India and my mother bis a business woman and I am the only son of my parents.
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Q5. Why you prefer this job?
Ans. Because it is a big online marketing platform in India. It will enhance my experience and knowledge.
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Q6. Can you do this job properly?
Ans. Yes I shall try my best.
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Q7. Which type of jobs you want?
Ans. I like data entry and customer handling.
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Q8. You know about customer handling?
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Yes, I have experience in customer handling.
• I have worked in customer service roles where I interacted with customers on a daily basis.

• I am skilled in resolving customer complaints and providing excellent service.

• I am able to remain calm and professional in challenging situations.

• I have received positive feedback from customers for my communication and problem-solving skills.
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Q9. What is customer handling?
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Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
• Listening actively to customers to understand their needs

• Communicating clearly and effectively to provide information or solutions

• Resolving customer complaints or issues in a timely manner

• Maintaining a positive attitude and professional demeanor

• Building rapport and trust ...read more
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Q10. What is your salary expectation?
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Q11. Have you any experience?
Ans. Yes I had worked in an e commerce compay.
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Q12. What is your previous company 's name?
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Q13. What was your previous salary?
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Q1. Tell me about your self
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Q2. Tell me about your work experience and learnings
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Q3. SAP software knowledge
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Q1. About my salary hike
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Q1. Brief introduction
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Q2. About customer service assignment
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Q1. Email assessment
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Q1. Brief details about customer services job
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Q1. First they ask for resume later calls for typing test with an alternative scenario.
Ans. We need to put up the experience or share the view accordingly. But selection will be done based on typing speed.
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Q1. Hr round- They mostly see the languagd fluency along with communication also way of conveying. Asks us to speak in hindi
Ans. We need to speak making eye contact making sure we are confident enough. We need to be fluent in Hindi language as they ask what the experience we wrote with the given scenario.
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Q1. In Manager round they will ask our introduction along with the topic explanation in Hindi.
Ans. We need to set our posture while having interview with manager some times if he is not available interview will be done through video call in office only but if he is available then need to be fluent enough to have conversation with them.
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Aptitude refers to a natural ability or talent for a specific skill or activity. It's often described as an innate capacity or potential to learn and perform certain tasks efficiently. Aptitude can be related to various areas like:
* Academic subjects: Math, science, language arts, etc.
* Physical abilities: Sports, dance, music, etc.
* Cognitive skills: Problem-solving, critical thinking, creativity, etc.
* Social skills: Communication, teamwork, leadership, etc.
Aptitude tests are often used to assess a person's potential in a particular field. These tests measure various cognitive abilities, such as verbal reasoning, numerical reasoning, and spatial reasoning.
It's important to note that while aptitude can be a strong predictor of success, it's not the sole determinant. Hard work, dedication, and continuous learning are also crucial factors for achieving one's goals.

A coding test assesses programming skills by solving problems.