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I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.
Stay calm, listen actively, empathize, apologize, offer solutions, follow up
Remain calm and composed
Listen actively to understand their concerns
Empathize with their situation
Apologize for any inconvenience caused
Offer solutions to address their issues
Follow up to ensure their satisfaction
Avoid taking their anger personally
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and assisting with product troubleshootin
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I applied via Naukri.com and was interviewed in May 2020. There were 3 interview rounds.
I applied via Naukri.com and was interviewed in Aug 2020. There were 3 interview rounds.
I was interviewed in Oct 2020.
I applied via Recruitment Consultant and was interviewed in Nov 2020. There were 3 interview rounds.
I applied via Campus Placement
My final year project was on developing a web-based inventory management system using Java and MySQL.
Developed using Java and MySQL
Web-based inventory management system
Implemented basic OOPs concepts
Used MVC architecture for better code organization
Included features like user authentication, product management, and order tracking
I applied via Campus Placement and was interviewed before Feb 2020. There were 6 interview rounds.
based on 1 interview
Interview experience
Telecalling Executive
5
salaries
| ₹0 L/yr - ₹0 L/yr |
Telecaller
5
salaries
| ₹0 L/yr - ₹0 L/yr |
Team Lead
4
salaries
| ₹0 L/yr - ₹0 L/yr |
Process Associate
3
salaries
| ₹0 L/yr - ₹0 L/yr |
BPO Executive
3
salaries
| ₹0 L/yr - ₹0 L/yr |
TCS
Accenture
Wipro
Cognizant