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Allianz Customer Service Executive Interview Questions and Answers

Updated 31 May 2024

Allianz Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Walk-in

Round 1 - Behavioral 

(2 Questions)

  • Q1. No reason for rejection
  • Q2. Rejected by manager in Last round

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. What are the key thin that a relationship officer does?
  • Ans. 

    A relationship officer is responsible for building and maintaining relationships with customers.

    • Identifying potential customers and reaching out to them

    • Understanding customer needs and providing solutions

    • Ensuring customer satisfaction and retention

    • Cross-selling and up-selling products and services

    • Handling customer complaints and resolving issues

    • Maintaining accurate records and reports

  • Answered by AI
  • Q2. What are the eligibility for it

Interview Preparation Tips

Interview preparation tips for other job seekers - ans 1- grasp on communication
ans2-graduation
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Tell me about your self, how did you get this opportunity
Round 3 - HR 

(1 Question)

  • Q1. Telll me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - all good

Interview Questionnaire 

7 Questions

  • Q1. Introduce me yourself
  • Q2. Why there is long gap in your job please explain?
  • Q3. Why I should hire you?
  • Q4. What makes you suitable for this job?
  • Q5. Why you want to work in BPO?
  • Ans. 

    I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.

    • I have excellent communication skills and enjoy interacting with people.

    • I am a problem solver and find fulfillment in resolving customer issues.

    • I am patient and empathetic, which are essential qualities for customer service roles.

    • I am motivated by the opportunity to provide exceptional service and create positive cus...

  • Answered by AI
  • Q6. Are you comfortable on call to talk with customers?
  • Q7. What is your current CTC and expected CTC?
  • Ans. 

    I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.

    • My current CTC is competitive and reflects my skills and experience.

    • My expected CTC is based on industry standards and my qualifications.

    • I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.

    • I believe that a fair and mutually beneficial sa

  • Answered by AI

Interview Questionnaire 

2 Questions

  • Q1. Why should I hire you only??
  • Q2. How will you convince customer to take policy if he say premium is high?
  • Ans. 

    To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

    • Highlight the comprehensive coverage and benefits provided by the policy.

    • Explain how the policy offers financial protection and peace of mind in case of unexpected events.

    • Emphasize the long-term savings and potential cost-effectiveness of the policy.

    • Provide examples of how the policy has helped other custo...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer for how will you convince customer to take policy is
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage

I applied via Approached by Company and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Online test held for the entry level

Round 3 - HR 

(2 Questions)

  • Q1. Asking for Your experience, ?qualification? and intrest of field ? notify all of policies of company and your work of area.
  • Q2. Why did you want to join this company

Interview Preparation Tips

Topics to prepare for HDFC Life Customer Service Executive interview:
  • About company
  • About insurance
  • Sales
  • Payroll
Interview preparation tips for other job seekers - Always be confident and believe in yourself. Nothing is much hard than your self motivation. All the best.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself.....,.............. Be confident.

I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. About my self
  • Q2. What is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI
  • Q3. Speak on any topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidential give ans to all the questions with confidence
Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction, about job profile
Round 2 - HR 

(1 Question)

  • Q1. Why left previous organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Always focus to confidence not language. Make your knowledge better. Before interview go for job responsibilities and KRA and find ways to fit your self for it

I applied via Campus Placement and was interviewed before Nov 2018. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to do this job?
  • Q2. What was the best position you applied for so far for your interviews

Interview Preparation Tips

Interview preparation tips for other job seekers - All depends on your confidence. Lie if yiu want to but look them square in the eye. Engage them. You sre judged the moment you walk into the room before your words your body posture speaks. Have those confident strides.

Allianz Interview FAQs

How many rounds are there in Allianz Customer Service Executive interview?
Allianz interview process usually has 1 rounds. The most common rounds in the Allianz interview process are Behavioral.

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Allianz Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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