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Allianz

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4.4

based on 230 Reviews

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Allianz Senior Customer Service Associate Interview Questions and Answers

Updated 21 Jan 2025

Allianz Senior Customer Service Associate Interview Experiences

1 interview found

Senior Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 21 Jan 2025

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
6-8 weeks
Result
Selected Selected

I was interviewed before Jan 2024.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service professional with a strong background in resolving customer issues and providing excellent support.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and resolving technical issues

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service performance

    • Answered by AI
    Add your answer
  • Q2. What are your hobbies
  • Ans. 

    My hobbies include reading, hiking, and playing the guitar.

    • Reading: I enjoy reading fiction and non-fiction books in my free time.

    • Hiking: I love exploring nature trails and challenging myself with new hikes.

    • Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.

    • Answered by AI
    Add your answer
  • Q3. Describe a recent trip you went on
  • Ans. 

    I recently went on a hiking trip to the Grand Canyon

    • Visited the South Rim and hiked along the Bright Angel Trail

    • Enjoyed breathtaking views of the canyon and took lots of photos

    • Camped overnight at the Mather Campground

    • Encountered wildlife such as squirrels and deer

    • Experienced the beauty and vastness of the Grand Canyon

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is the most important aspect for you in work?
  • Ans. 

    The most important aspect for me in work is creating positive impact and helping others.

    • Creating positive impact through my work

    • Helping others achieve their goals

    • Building strong relationships with customers and colleagues

    • Answered by AI
    Add your answer
  • Q2. What are your long - term goals?
  • Ans. 

    My long-term goal is to advance into a leadership role within the customer service department, utilizing my experience and skills to drive team success.

    • Advance into a leadership role within the customer service department

    • Utilize my experience and skills to drive team success

    • Continue to develop professionally through training and education opportunities

    • Answered by AI
    Add your answer

Top trending discussions

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Interview Tips & Stories
2w
heartwarmingracoon
Verified Icon
·
works at
Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
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Customer Service Associate Interview Questions & Answers

Bajaj Allianz Life Insurance user image Anonymous

posted on 22 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Behavioral 

(1 Question)

  • Q1. They explained a stressful situation and asked how i would react.
    • Add your answer

Customer Service Executive Interview Questions & Answers

Aditya Birla Health Insurance Co user image Anonymous

posted on 31 May 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Were do you see your self in next 5 year
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for interview

Customer Support Executive Interview Questions & Answers

PNB MetLife user image Anonymous

posted on 27 Feb 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Campus Placement and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Telephonic Call 

(1 Question)

  • Q1. Telecaller Mein Ham Kis Tarah Ke help kar sakte hain Apne customer ki
    • Add your answer
Round 2 - Group Discussion 

Group distributions Mein Kya Kam karna rahata hai

Interview Preparation Tips

Interview preparation tips for other job seekers - Telecalling and computer customer support

Customer Care Executive Interview Questions & Answers

Niva Bupa Health Insurance Company user image Anonymous

posted on 24 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is the role responsibility for your
    • Add your answer
  • Q2. Shelf intro , what you do in last yesterday
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident 💪 and strong communication skills 🙏

Customer Support Executive Interview Questions & Answers

Allstate user image Anonymous

posted on 27 Jan 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself more
    • Add your answer
  • Q2. Talk about your previous carrier job responsibilities and role
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive

Stay strong

Do not demotivate or stutter when talking

Customer Service Associate Interview Questions & Answers

Guardian India user image Anonymous

posted on 28 Jun 2022

I applied via Company Website and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

The test was related with basic questions of English grammar, reasoning and typing skill test was included in it to check the speed. The timing to complete the test was 45 mins. I learnt lot many things from the test.

Round 2 - One-on-one 

(3 Questions)

  • Q1. I have one n one round with the manager.
    • Add your answer
  • Q2. 1. What do you know about customer service? 2. Scenario based question 3. Why you want to join Guardian?
    • Add your answer
  • Q3. 1. Why you want to leave your current job? 2. Family background, introduction
    • Add your answer

Interview Preparation Tips

Topics to prepare for Guardian India Customer Service Associate interview:
  • Reasoning
  • Aptitude
  • English grammar
Interview preparation tips for other job seekers - Do regular practice on grammer and reasoning because it will help you to increase your knowledge and easy to score good in interview.

All the best to all☺️

Customer Care Executive Interview Questions & Answers

Allianz Partners user image Anonymous

posted on 24 Oct 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About yourself. Why should we hire you. Last Sunday.
    • Add your answer
  • Q2. About your city. How was your experience during covid.
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. About yourself. what's your strength.
    • Add your answer
  • Q2. What was your job responsibilities. How would you handle angry customer.
  • Ans. 

    As a Customer Care Executive, my job responsibilities included handling customer inquiries, resolving issues, and providing excellent customer service. When dealing with an angry customer, I would remain calm, actively listen to their concerns, empathize with their frustration, and offer a solution to resolve their issue.

    • Handling customer inquiries and resolving issues

    • Providing excellent customer service

    • Remaining calm ...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak clearly and don't hasitate in front of HR . They only check your confidence, your way of talking, power of listening. They ask only simple questions anybody can answers reply.

Customer Service Representative Interview Questions & Answers

Tata AIG user image Anonymous

posted on 19 Apr 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(7 Questions)

  • Q1. Where do you see yourself in 5 years?
    • Add your answer
  • Q2. What are your strengths and weaknesses?
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer
  • Q4. Share details of your previous job.
    • Add your answer
  • Q5. What are your salary expectations?
    • Add your answer
  • Q6. Tell me about yourself.
    • Add your answer
  • Q7. What is your family background?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your mind calm down always 🙏🏻

Customer Service Executive Interview Questions & Answers

SBI General Insurance user image Anonymous

posted on 7 Sep 2021

I applied via Naukri.com and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About myself , regarding experience,how familiar with operational work,
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - HR team is best and even team heads !
More about working at Allianz

Allianz Interview FAQs

How many rounds are there in Allianz Senior Customer Service Associate interview?
Allianz interview process usually has 2 rounds. The most common rounds in the Allianz interview process are One-on-one Round.

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Allianz Senior Customer Service Associate Salary
based on 14 salaries
₹2.2 L/yr - ₹3.8 L/yr
At par with the average Senior Customer Service Associate Salary in India
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Allianz Senior Customer Service Associate Reviews and Ratings

based on 1 review

5.0/5

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4.0

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5.0

Work-life balance

4.0

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5.0

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5.0

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4.0

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5.0

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